The Langham Shanghai Xintiandi

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Comment

Guest：平时一直选择朗廷，很喜欢这里的位置，这次带娃出来，还是选择住朗廷。Sicily服务很周到，给我们安排了我喜欢的房型。天气乾燥，我们嗓子不太舒服，Sicily还贴心给我们安排了一个加湿器，很棒！

2025-12-01

Guest：Room: 10/10 Room is great and located at the 27 floor. Having the best city view. Location: 10/10 Below is a whole shopping street. With bars and top notch restaurant. Breakfast/ Lounge: 10/10 Typical breakfast but the whole quality is very wholesome. With Service: 10/10 The front office manager, Fernando, attended to me personally for some odd requests. Everything was in place for my stay. Brand: 10/10 Langham has always been my favourite. Be it Shanghai, Shenzhen, Chengdu. The brand is always constant throughout the globe.

2025-12-01

Guest：Review: The Langham Shanghai — Still Well-Located, But No Longer the Same The Langham Shanghai has long been one of my preferred hotels, especially before the pandemic. After many stays, I’ve come to expect a certain standard of hospitality, consistency, and refinement. This recent visit, however, showed a noticeable decline across several areas. Service Overall service from the staff was acceptable. Front-line employees remained polite and tried their best. However, the manager on duty—a Caucasian manager—felt out of touch with Asian hospitality norms. His attitude came off as dismissive and rude, which immediately set the wrong tone. The contrast between the staff’s warmth and his behavior was striking. Breakfast Buffet The most significant drop was in the breakfast buffet. Quality has slipped in a way that’s hard to ignore: food didn’t taste as fresh, dishes weren’t as well prepared, and the overall selection felt uninspired compared to previous years. At this point, it’s honestly better to go out for breakfast. Room & Housekeeping Room cleanliness was fine, but small inconsistencies added up. Turn-down service was missed on some nights. When I requested water refill, the staff who arrived seemed confused about why she had been sent up, leading to an awkward exchange. These are small moments, but in a five-star hotel, they highlight cracks in training and coordination. Overall Impression The Langham Shanghai still has one unbeatable strength: location. But nearly everything else has declined—food, consistency, management attitude, and attention to detail. After years of loyalty, I’m now considering switching to a different hotel for future trips. The experience simply didn’t match the standards I’ve known and trusted from The Langham brand. A disappointing stay from a once-reliable favorite.

2025-12-01

Guest：上周来住的安达仕 这次住的朗廷 朗廷位置真的非常方便 下来从侧门出去街对面就是新天地 晚上很晚在周边散步都是一件很惬意的事情 朗廷的房间面积更大一些 设计感很强 lighting和房间格局都很不错 和文华东方很相似 服务周到热情 强烈推荐

2025-12-01