Dear Valued Guest,Thank you for your review of our property.We are delighted to hear that you enjoyed your experience at Gran Meliá, especially our breakfast buffet. It’s wonderful to know that the local specialties like tahu gejrot and our herbal jamu drinks made your stay even more memorable. We take great pride in showcasing authentic local flavors, and your appreciation truly means a lot to us.We look forward to welcoming you back for another exceptional stay soon.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Maupassant,Thank you for your review of our property.We are delighted to know that you enjoyed the RedLevel benefits and found them especially worthwhile for a multi-night stay. It’s great to hear that our location, cozy ambiance, food and beverage offerings, as well as the spacious and clean room, all contributed to a comfortable and relaxing stay.We look forward to welcoming you back again for another memorable stay whenever you have the chance.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Valued Guest,Thank you for your review of our property.We are delighted to know that you had a nice stay with us and that you found the room clean and comfortable.It is also wonderful to hear that our team made a positive impression with their helpful service. Your kind words truly motivate us to continue delivering memorable experiences to all our guests.We look forward to welcoming you back for another pleasant stay in the near future.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Valued Guest,Thank you for your review of our property.We are truly delighted to know that you enjoyed your complimentary upgrade to the Grand Suite King and that all your special requests including the smoking room, proximity to the lift, and early check-in with late check-out were well accommodated. It is also very rewarding to hear that our safety, security, location, breakfast, and overall service left such a positive impression on you.Your kind words about our team mean a great deal to us. We will be sure to share your appreciation with Agnes, Rebecca, Anna, Tasya, Tyas, as well as our Room Service and Housekeeping teams. We truly look forward to welcoming you back to Gran Meliá Jakarta for another exceptional stay in the near future.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Valued Guest,Thank you for your review of our property.We are truly pleased to hear that your first stay with us was excellent and that you had recommended our hotel to your friends visiting Indonesia. However, we are sincerely sorry to learn that your second experience, particularly during the New Year’s Eve period, did not meet your expectations.Please accept our deepest apologies for the shortcomings you encountered during breakfast service, including the table readiness, cleanliness of the placemats, slow replenishment of buffet items, and the overall service flow during a very busy period. We fully understand how disappointing and uncomfortable this must have been, and this is certainly not the level of service and hygiene standards we strive to uphold.Your feedback has been shared with our Food & Beverage and Training teams for immediate review and corrective action. We are reinforcing staff training, especially for peak periods, to ensure better organization, cleanliness, and attentiveness even when the hotel is operating at high occupancy.Thank you once again for your honest and constructive comments. We truly value your loyalty and hope to have the opportunity to welcome you back and restore your confidence in our service on your next visit.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Valued Guest,Thank you for your review of our property.We are delighted to hear that you enjoyed your experience with us. We look forward to seeing you again soon.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Valued Guest,Thank you for your review of our property.We are delighted to hear you enjoyed our gym, food, and room. It’s wonderful to know you plan to stay with us again on your next trip to Jakarta. Ee look forward to welcoming you back.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Ms. Cimy Yang,Thank you for your review of our property and for sharing your feedback with us.We regret to hear that the room condition and breakfast selection did not fully meet your expectations. Please be assured that your comments have been shared with our management team as we continuously review opportunities to enhance our facilities and broaden our breakfast offerings to better suit international preferences.We are, however, pleased to know that you found our service to be good and enjoyed the Spanish restaurant on the first floor. Your kind words are very encouraging for our team.We hope to have the opportunity to welcome you back in the future and provide you with an improved and more satisfying experience.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Valued Guest,Thank you for your review of our property.We sincerely apologize that your room did not meet expectations. We appreciate your comments regarding the room’s interior and bathroom condition, please be assured that we are taking this seriously and will review the matter with our maintenance and housekeeping teams to ensure improvements are made. Your feedback is valuable to us as we continue working to enhance our guest experience.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
Dear Mr. Hisanori,Thank you for your review of our property.We are glad you enjoyed the quiet atmosphere of our hotel. We also appreciate your comments regarding our facilities and surrounding amenities. Please be assured that we are continuously working on improvements to enhance guest comfort. We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Lita AmandaDirector of Guest ExperienceGran Meliá Jakarta
