Thank you for taking the time to share such detailed feedback about your stay. We are truly sorry to hear that your experience did not meet your expectations.We understand that the stairs were challenging and apologize for any inconvenience caused by the lack of an elevator. Unfortunately, due to the building’s historical structure, installing a lift is not possible, but we always try to communicate this clearly beforehand.We regret that the room layout, the bathroom setup, and the street noise affected your comfort. Your comments are very important to us, and we will review them carefully to identify areas where we can improve, especially regarding sound insulation, lighting, and bathroom practicality.Regarding breakfast, we would like to clarify that our service operates with time slots. In your case, the chosen slot was from 8:00 to 8:40, and at 8:45 our staff politely asked guests to leave so we could prepare the room for the next group. We apologize if this was not clearly understood or if it caused any inconvenience during your stay.We truly appreciate your honesty, even though we are saddened that your experience fell short of expectations. We hope you might consider giving us another opportunity in the future to offer you a more comfortable stay.
Dear Elizabeth,Thank you for sharing your feedback regarding your stay.We are glad to know that you liked the location and your breakfast.Hopefully you can visit us again Kind regards,
Dear Claude, thank you for your preference. Your opinion is very important to us!Kind regards
Dear Majdeline, Its with pleasure that we read such a great review about your stay, it means a lot to us.Hopefully you can visit us again to enjoy it and explore its surroundings even further. Regards-
Dear Ingrid, On behalf of the whole team, we would like to thank you for your evaluation and comment.We hope the stairs weren't too much of an inconvenience.
Dear Jiill,We are very thankful for the great review.We are delighted to know that your stay was pleasant.We are glad to know that you liked the location and breakfast.We will certainly take into account your suggestion.We hope that everything else was up to your expectations. Hopefully you can visit us again Kind regards,
