Es Trenc伊贝罗斯塔精选-住客评论

Guest（Solo traveler） 2026-01-01
I'm writing this review for the Iberostar Es Trenc in Mallorca, even though I must confess - I haven't been a guest at your hotel yet. Please allow me to explain this unusual circumstance, because the reason is both simple and extraordinary. I am a frequent returning guest at the Iberostar Fuerteventura Palace, where I have always enjoyed wonderful stays. During my most recent visit, I decided for the first time to experience the spa - and there I had the immense privilege of meeting Dalia, one of your team members who is currently working at the Fuerteventura Palace for several months. I am writing this review because I want Dalia's colleagues at the Iberostar Es Trenc to know what an absolutely exceptional representative of your hotel - and indeed of the entire Iberostar brand - you have in her. No matter where she works, Dalia is a shining example of excellence, dedication, and genuine human care. Over the course of two back massages and hot stone treatments, I experienced a level of expertise, compassion, and professional skill that has honestly left a lasting impression on me. Dalia possesses what I can only describe as a profound, almost intuitive understanding of the human body's muscular system. Her hands don't just massage – they listen, they explore, they understand. She has an extraordinary ability to identify exactly where tension has built up, where muscles have cramped, and where the body needs release and healing. This isn't guesswork; this is deep, professional knowledge combined with years of experience and a natural gift for reading the body's signals. The way she applied this expertise through her skilled hands was nothing short of phenomenal. I could feel that every movement, every pressure point, every technique was purposeful and tailored specifically to what my body needed in that moment. What made the experience even more remarkable was the human connection we established despite a significant language barrier. Dalia is from Mexico and speaks Spanish as her native language, with limited English. My own Spanish, I must admit, is quite rusty and far from fluent. Yet somehow, this barrier became almost irrelevant. Through a combination of simple words, gestures, genuine smiles, and what I can only describe as being on the same wavelength, we communicated beautifully. It's a testament to Dalia's incredible empathy and emotional intelligence that she could understand not just my physical needs, but also create such a warm, comfortable atmosphere where language became secondary to human understanding. What truly sets Dalia apart is her holistic, conscious, and reflective approach to wellness. She doesn't just perform treatments mechanically – she truly thinks deeply about each guest's individual needs. She demonstrates a level of awareness and resilience that is rare to find. At the end of my sessions, she took the time to share valuable insights with me about how different points in the body are interconnected. She gave me
酒店回复：
Dear Christian, On behalf of the team, we would like to thank you for your loyalty to Iberostar. We appreciate the time you have taken to write this review and the positive feedback you have shared. We a truly grateful for your compliments about our staff and will happily relay your wonderful comments to them. We hope to welcome you to Iberostar Selection Es Trenc in the future and wish you all the best until then. Kindest Regards, Quality Manager, Iberostar Selection Es Trenc
Guest（Family） 2025-10-01
Chilled hotel, no towel on the sunbeds hereRooftop area has stunning views. Staff are super friendly and the hotel is spotless. Modern. Sink sits outside the bathroom which is a wee bit odd, but you get used to it. Buffet has good selection. The area is much quieter than the north of Majorca - but if you are looking for a majorly relaxing break - book here
酒店回复：
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to share it. We are delighted that we met your expectations and trust you have taken many wonderful memories home with you. It would be wonderful to welcome you back again soon and we wish you all the best. Best Regards, Quality Manager Iberostar Selection Es Trenc
Guest（Couple） 2025-10-01
End of season visit for a big wedding anniversary. Hotel is gorgeous and service was exceptional. We opted for all-inclusive and enjoyed the food and wine very much. After the first day we broke our North American custom of three meals a day and settled for a big breakfast and dinner after the 7pm sunset.
Guest（情侣） 2025-10-01
Unser erster Aufenthalt in diesem sehr neuen, traumhaften Hotel! Die Begrü?ung war freundlich, mit einem Cocktail, wir erhielten alle Informationen zum Hotel! Leider mussten wir unsere Koffer selber aufs Zimmer bringen, für ein 5 Sterne Hotel nicht üblich. Das Zimmer im 9. Stock ist ein Traum, perfekt durchdacht mit einem sehr gutem Bett, tadellose t?gliche Reinigung. Das Personal ist sehr freundlich- aber der Gast hat oft Mühe die Aufmerksamkeit des Personals zu gewinnen! In der Lobby und auch im Restaurant….besonders beim Frühstück, muss man oft lange auf den Kaffee warten….das sollte das Management ?ndern! Sehr unangenehm war die extrem starke Beduftung im Eingangsbereich und in der Lobby, das ginge sicher auch dezenter. Selbst die Weingl?ser nahmen diesen Duft an, sehr st?rend. Wir werden aber mit Sicherheit wiederkommen, dieses Hotel ist einfach nur wundersch?n! Wer Ruhe und ein nettes Publikum sucht, hier ist man richtig!
Guest（情侣） 2025-10-01
El hotel es espectacular, nuevo a estrenar. La habitación tiene las vistas mas impresionantes que he visto nunca. El personal hace que te sientas como en casa. Complementé mi estancia con playas de aguas cristalinas a pocos minutos andando desde el hotel. Días inmejorables que sin duda repetiré.
Guest（家庭旅游） 2025-10-01
Sch?nes, neues und sehr modernes Hotel mit sehr freundlichem Personal. Die Lage an der felsigen Küste ist traumhaft, der Zugang zum Meer etwas abenteuerlich aber der Pool dafür sehr sch?n. Tolle Dachterrasse mit Bar für die Sonnenunterg?nge. Die normalen Zimmer haben ALLE Blick auf die Bucht vom Bett aus! Etwas klein, aber komfortabel. Den leeren Koffer kann man unterstellen lassen. Kommen gerne wieder!
Guest（与好友旅游） 2025-10-01
Nuestra experiencia en Iberostar Es Trenc fue perfecta. Lilia y todo el personal, de todos los departamentos, nos atendieron con una amabilidad y dedicación excepcionales. La comida deliciosa, la ubicación inmejorable y el ambiente ideal para desconectar. ?Un lugar para repetir!
Guest（情侣） 2025-10-01
Aus einem besonderen privaten Anlass buchten wir das wundersch?ne Hotel Iberostar Selection Es Trenc. Unsere Erwartungen wurden weit übertroffen. Wir fühlten uns sofort sehr wohl, wurden mit einem besonders geschmückten Zimmer erwartet. Das Hotel, die liebevoll und Service orientierten Mitarbeiter, die wohltuende Atmosph?re , das sehr gute Essen und nicht zuletzt der unkomplizierte Umgang mit Sonderwünschen, eine wunderbare Erfahrung. Die gelassene Atmosph?re überall inspirierte offensichtlich auch die G?ste. Ein herzliches Dankesch?n alle, die uns diesen Aufenthalt unvergesslich machten.
酒店回复：
Sehr geehrter Gast, wir m?chten uns ganz herzlich für Ihren Besuch und für Ihre hervorragende Bewertung bedanken. Ein solch freundlicher Kommentar über unser Hotel sorgt bei uns natürlich für gro?e Freude. Wir hoffen, dass Iberostar auch zukünftig eine Option für Ihren n?chsten Urlaub darstellen wird. Mit freundlichen Grü?en Quality Manager Iberostar Selection Es Trenc
Guest（情侣） 2025-10-01
Ein wirklich traumhafter Aufenthalt! Das Personal war durchweg herzlich, aufmerksam und professionell – man fühlt sich sofort willkommen. Die Lage ist einfach atemberaubend: Der Blick aufs Meer ist zu jeder Tageszeit wundersch?n, aber besonders der Sonnenuntergang ist ein absolutes Highlight. Auch das Restaurant hat überzeugt – authentische Küche, hervorragender Geschmack und ein Service, der keine Wünsche offenl?sst. Rundum ein Ort zum Wohlfühlen und Genie?en.
Guest（Traveling with friends） 2025-09-01
Let me start by stating that I had a pleasant stay at this hotel. The location, service and food variety were a big plus. However there was one big drawback and some minor issues that make me question If I would return.. maybe at the right value only.. Positives: - the overall design is modern and elegant. - cleanliness is overall very good. - location is great if you have a car - near Es Trenc beach but further away from everything else. - great room views and excellent sunset location. - Sleeping wirh sound of the near waves was very nice indeed. - great gym. - great bath amenities (botanicus). - great AC in the common areas and bedroom. - very few bugs in the resort and nearby outside places. Negatives: - the main pool. For me this was a huge fail of the renovation. The way the pool is designed with separated areas and intertwined pathways make it very small and ridiculously narrow. It is impossible to swim!! If it was a plain rectangular shape would be so much better! ... The rooftop pool is ok for a sit-down expericence and nice views but also no swim whatsoever. There is a diret ocean dive spot by the rocks but only manageable in very calm ocean days. - room smell. There is a strange smell from the bathroom that lingers to the room. It seems a mix of sewer and some kind of a aromatizer. Only with balcony doors opened can it be diminished. - lack of privacy at the main pool area as there is an outsider adjacent path and window walls all around the pool area. In the end the way the pool area is designed is just awfull. An elevated area (maybe pool at the first floor) would have been perfect. Besides that the facilities in the first floor could have been perfect in the base floor; for instance there's a huge lobby area that seems a waste honestly. Overall some poor space design choices but overall the hotel is nicely furnished with tasteful decor. - the food. It was too inconsistent. Some dishes were really amazing like the seafood and fishes and others really not well prepared (dry roasted meats, dry overcooked roasts). The variety at breakfast and dinner buffet is enormous! But mostly repetitive. The fresh juices are off poor flavour, they need to rethink the way they combine or add water to them..none of them are good. The "A la plancha" station is too busy for just one staff member to manage and the food preparation is totally random. Most of the grills were overcooked and dry or not well seasoned. - The food description stamps at the restaurant were almost always incorrect or even not existent. They should totally replace the current system (line above the food) to a diret near the food paper description. - Lifts eletronic displays not working during the entire stay.
酒店回复：
Dear guest, Thank you for taking the time to share your assessment of your experience at our hotel. We also appreciate your very helpful feedback and kindly mention that our staff at our reception are always available to assist with any doubts and provide the necessary assistance needed for our guests. We regret the impression received and for any inconvenience caused. Please rest assured that we have taken your areas of concern seriously and will forward them to the correct department for their revision. Thank you again for sharing your review, and we hope you continue to include us in your future holiday arrangements. Best Regards, Quality Manager Iberostar Selection Es Trenc

Es Trenc伊贝罗斯塔精选

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2026-01-01

Guest（Family） 2025-10-01

Guest（Couple） 2025-10-01

Guest（情侣） 2025-10-01

Guest（情侣） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（情侣） 2025-10-01

Guest（情侣） 2025-10-01

Guest（Traveling with friends） 2025-09-01

客户评价由实住客人提供的真实点评