莲花大 SPA 酒店 - 莲花集团管理-住客评论

Guest（商务旅客） 2025-07-01
跟隔壁的酒店各种设施都升级了一个档次，衞生条件可以，前台服务热情，但是需要注意有些便宜的房间是没有窗户或者窗户非常小的那种哦。
Guest（商务旅客） 2025-07-01
来旅游住这里太方便了，步行到景区只要十分钟，省了不少交通时间。房间设施很新，空调制冷快，热水也足，洗澡不用等。最满意的是窗外景色，打开窗就能看到街景，晚上看着特别有氛围感。价格也合理，这个价位能住到这样的酒店，真的很值！
酒店回复：
"Dear Valued Guest,Thank you for your lovely review and for choosing to stay with us!We’re so pleased to hear that you had an excellent stay and that you appreciated our hotel— a small touch we’re glad made a difference.Your kind words truly motivate our team, and we hope to welcome you back for another great experience in Hanoi soon.Warm regards,"
Guest（Couple） 2025-04-01
There was nothing around to see. Breakfast was really bad (poor selection), and the walls in the room were very thin. We woke up early because the neighbors were packing. We stayed here because of our late flights and had already spent 3 days in Hanoi, so it was okay, but we will not choose this place again.
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your experience with us.We’re truly sorry to hear that certain aspects of your stay did not meet your expectations. Your feedback regarding the breakfast selection and room soundproofing has been well noted, and we will be discussing these points with the relevant departments to explore possible improvements.While we understand your stay was a short stopover before your flight, we regret that we were not able to provide a more comfortable and satisfying experience. We sincerely appreciate your honest comments, as they help us to improve and serve our future guests better.If you ever consider giving us another opportunity in the future, we would love the chance to provide you with a much-improved experience.Warm regards,Kelly NguyenEcommerce Manager SEN GRAND HOTEL & SPA
Guest（Business traveler） 2025-04-01
Pleasant hotel, not far from Hanoi international airport. Good price for value , Clean room with comfy bed. Breakfast is very good with a relatively large choice including local / western style . Recommend for a short stay in Hanoi ??
酒店回复：
Dear Valued Guest,Thank you so much for your wonderful feedback! It’s truly heartwarming to know that your stay with us left a lasting impression. At Sen Grand Hotel & Spa, we strive to ensure every guest feels welcomed, cared for, and completely satisfied — and we’re delighted that our efforts met your expectations.We look forward to the pleasure of welcoming you back in the near future for another exceptional experience.Warm regards,Kelly NguyenEcommerce Manager SEN GRAND HOTEL & SPA
Guest（Business traveler） 2025-03-01
Very good hotel , reasonable prices. Very close to airport . Good collection of breakfast
Guest（独自旅游） 2025-03-01
前面后面都住过，行政房比河内广场酒店的大床房还要小一点，其他的房间就更小了，房子很小，而且装修风格比较暗黑，容易心情不好，靠近马路有点噪音，微吵，不靠近马路的很安静，这里最好的一点就是食物，早餐比较好吃，菜式也丰富。服务态度也蛮好，总体来説性价比还行，中等。
酒店回复：
Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback with us.We’re glad to hear that you enjoyed our breakfast selection and appreciated the service attitude of our team. Your kind words mean a lot to us. At the same time, we’re sorry to learn that the room size and decor did not fully meet your expectations, and we appreciate your honest comments about the noise and atmosphere.Your insights are valuable and will help us continue to improve both our facilities and guest experience. We hope to have the opportunity to welcome you again and provide you with an even more satisfying stay.Warm regards,Kelly NguyenEcommerce Manager SEN GRAND HOTEL & SPA
Guest（Couple） 2025-01-01
First impressions- feels like a hotel a middle aged business man would stay at. It’s not shiny and new and not much personality. The staff are helpful and kind. The rooms are spacious and the bed and pillows are comfortable. The shower is not great. We had a tub/ shower and the shower head had zero pressure so impossible to have a proper shower. We had to use the other hand held shower head which had good pressure, but you had to shut it off soap, rinse off, shut it off wash your hair rinse off, so it was a bit of a pain in the ass. ?The a/c is cold and the water is hot. The gym was decent and you can get a workout in. The pool has a constant film of pollution on it because the filter doesn’t run on a regular basis it seems. So I only put my feet in. It didn’t look that clean and the pool area isn’t maintained on a constant basis. The breakfast was average. I can say the coffee was strong. It the food to us was pretty basic so we barely found anything appealing. Poor fruit selection. The bread looked and tasted like it did not come fresh from a bakery but from a package. There seemed to be a little of everything but not much of anything if that makes sense. We much preferred to go out and eat very fresh Vietnamese breakfast on the street. Sometimes I think people just eat it because it’s included, but honestly it was just not for us. We did really like the area. At first glance there doesn’t seem like much is going on but walk 10 min in any direction and there is a lot going on! We moved out of the old quarter to get more of a local feel and this area is certainly that. Plus it doesn’t have the inflated costs that come with the touristy Old Quarter. Overall the hotel feels tired but it’s clean and your basic needs are met. They do have very good towels. We would probably stay again because we love the area but would also look around to see what other hotel options we could find. So depends what your expectations are and what you need from a hotel.

客户评价 由实住客人提供的真实点评

Guest（商务旅客） 2025-07-01

Guest（商务旅客） 2025-07-01

Guest（Couple） 2025-04-01

Guest（Business traveler） 2025-04-01

Guest（Business traveler） 2025-03-01

Guest（独自旅游） 2025-03-01

Guest（Couple） 2025-01-01

客户评价由实住客人提供的真实点评