客户评价 由实住客人提供的真实点评

酒店回复：

Dear Abuduleliang, Thank you so much for your wonderful review!We’re delighted to hear you enjoyed the complimentary minibar — it’s one of the little touches we love offering to make each stay extra special. And we couldn’t agree more about the daily afternoon chocolate party… it’s always a sweet highlight of the day!We truly appreciate you taking the time to share your experience, and we can’t wait to welcome you back for more treats and memorable moments.With warm regards, Trinh NguyenAssistant Front Office Manager

酒店回复：

Dear Valued guest, Thank you for taking the time to share your detailed feedback about your stay.We’re very pleased to hear that you were satisfied overall and that you enjoyed our facilities, convenient airport shuttle, buggy service, and the complimentary Chocolate Hour. It’s also great to know that you found the K10 restaurant recommendation and nearby services helpful during your visit.That said, we are truly sorry to learn that some of our team members did not provide the warm and courteous service you expected. Please accept our sincere apologies. Friendly and professional hospitality is something we take very seriously, and your comments will be shared with the relevant departments to ensure immediate improvement. We’re also sorry that the breakfast selection did not meet your expectations; your feedback regarding variety has been noted for review.We genuinely appreciate your balanced comments and are grateful that, despite the service concerns, you left feeling satisfied overall. We hope to have the opportunity to welcome you back and provide a much more consistently positive experience next time.With warm regards, Trinh NguyenAssistant Front Office Manager

酒店回复：

Dear valued guest,Thank you for your kind feedback. We are delighted to hear that you enjoyed our resort and found it ideal for families. Creating memorable experiences for all our guests, especially our young ones, is very important to us.We look forward to welcoming you and your family back for another wonderful stay!Warm regards,Trinh NguyenAssistant Front Office Manager

酒店回复：

Dear valued guest,Warmest greetings from Movenpick Resort Cam Ranh!Thank you for your kind words. We are delighted to hear that you enjoyed your stay and found our resort ideal for families with children. Creating memorable experiences for our young guests is very important to us, and your feedback is truly appreciated.We look forward to welcoming you and your family back for another wonderful stay!Warm regards, Trinh NguyenAssistant Front Office Manager

酒店回复：

Dear Yuelaiyuelei,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the beautiful scenery and found our private beach clean and well maintained. It’s also wonderful to know that you appreciated the variety offered at our breakfast buffet.We regret to hear that the lunch and dinner options did not fully suit your preferences. Your feedback regarding dining variety is very important to us, and we will certainly share it with our culinary team as we continue to enhance our menus and better cater to diverse tastes.Thank you again for your valuable comments. We truly hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,Trinh NguyenAssistant Front Office Manager

酒店回复：

Dear 206328****Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay in Cam Ranh and that the hotel’s convenient location and excellent service made your trip more comfortable. It’s wonderful to know that the concierge team took such good care of you and that the Chinese-speaking staff member was especially helpful.We’re also glad the children enjoyed the play areas and swimming pool, and that the daily activities kept them entertained. It sounds like the breakfast selection and the well-stocked minibar added to the overall experience as well.Regarding the à la carte pricing, we appreciate your understanding, as it is indeed in line with most five-star properties.Thank you again for your detailed feedback. We’re happy to hear that you had such a pleasant stay, and we hope to welcome you and your family back again in the future.Warm regards,Trinh Nguyen Assistant Front Office Manager

酒店回复：

Dear Mingming99,Thank you for your kind words about our resort. We are delighted to hear that you had a positive experience and we look forward to welcoming you back in the future.Best regards,DangFront Office Manager

酒店回复：

Dear M23766****, Thank you for taking the time to share your experience with us. We appreciate your honest feedback.We are sorry to hear that the hotel felt crowded during your stay and that you experienced queues at check-in and during breakfast. Please accept our sincere apologies for any inconvenience this may have caused. Your comments have been shared with our team as we continue working to improve guest flow and service efficiency during busy periods.At the same time, we are glad to know you enjoyed the beach, as well as the swimming pool features such as the afternoon bubbles and water slides. It is great to hear that these added fun to your stay.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more comfortable experience in the future.Kind regards,Trinh NguyenAssistant Front Office Manager

酒店回复：

Dear Aalenaa,Thank you for sharing your thoughts about your recent stay at M?venpick Resort Cam Ranh. We appreciate your feedback and are sorry to learn that your experience did not meet your expectations. We acknowledge the concerns you raised regarding the condition of your room and the bedding. Your comments have been duly noted, and we are continuously evaluating our facilities to enhance guest satisfaction. We are pleased to hear that you enjoyed our beautiful grounds and the dining options available, particularly the seafood selection. Your insights are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future under better circumstances.Best regards,DangFront Office Manager