金兰瑞享度假村-住客评论

Guest（家庭旅游） 2025-10-01
酒店海边很漂亮、酒店泳池有孩子玩的滑梯还有专门小朋友玩的水上乐园小型的早餐也还好有越南特色的牛肉粉跟法棍还有韩国拌饭因为韩国人多一些唯一缺点空调不冷酒店还停电两次估计入住人太多了早餐三个地方都爆满的总体都不错的
酒店回复：
Dear Guest,Thank you for your positive feedback regarding our beautiful beachfront and family-friendly amenities. We appreciate your comments about the breakfast variety. We acknowledge your concerns about the air conditioning and power interruptions, and we will take your feedback into consideration for future improvements.Best regards,DangFront Office Manager
Guest（家庭旅游） 2025-10-01
本来想着芽庄的最后一晚换个离机场近的酒店会比较方便，但是这个决定太错误了，酒店三点入住的规定就非常无聊，周边也没有什么可以玩的地方，水都没一杯只能乾等，然后房间房型很差，早餐很拉垮，芽庄不大机场也不大，最后一个酒店连住2-3晚就好，不要换酒店，真是个**烦
酒店回复：
Dear Guest,Thank you for your feedback regarding your recent stay. I regret to hear that our check-in policy and the surrounding area did not meet your expectations. Your comments regarding the room type and breakfast experience will be noted for our ongoing improvements.Best regards,DangFront Office Manager
Guest（家庭旅游） 2025-09-01
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酒店回复：
Dear Guest,Thank you for your positive feedback regarding your family vacation experience. We are pleased to hear that you enjoyed our friendly atmosphere and convenient location. We appreciate your comments about the dinner options, which will be taken into consideration for future improvements.Best regards,DangFront Office Manager
Guest（商务旅客） 2025-09-01
I slipped and fell in the shower room, and the hotel team did not know how to deal with it properly, and some of them were having not acceptable attitude. The bathroom had no anti-slippery met and I was wearing my own anti-slippery slippers. But still the shower room floor was way too slippery and I fell on my right hand. I immediately felt the pain and could not move my hand. After I got out of the shower, I called one touch service. The lady who picked up initially wanted to send someone to clean my bathroom. I told her that I did not need it to be cleaned since I was done with it, but my hand was hurting. She probably did not understand what I was saying and kept saying she would send someone to clean. then I told her I would like to talk to the duty manager. It was not even 10 PM but she told me it was too late. I insisted to talk to the duty manager because I did not care how late it was. It was my hand that was hurting. Eventually, a male manager came to the phone and asked me again what happened, sounding impatient. After I had to repeat the situation again, he promised to send a nurse to check me out. However, when the nurse came, I figured that he did not say a word of English, and it was very hard for me to communicate with him. And duty manager did not even show up. I called one touch service again a male picked up. He said he was not the manager who talked to me and said that I can use Google translate to talk to the nurse. I mean if a guest was hurt in your room at least you need to have the courtesy to visit apologize and check out what happened. But no, they sent me a nurse that could not even communicate with me. After I insisted to have the manager to come to my room because I know such a huge resort would definitely have a night manager on duty. At this point, it was not about me falling in the shower room, but the irresponsibility the team showed dealing with the situation. Eventually, Viktor the night duty manager came when the nurse finished examining and treating me. He said that it was the afternoon shift manager who picked up my phone. I stated the situation again to him and I did not need any compensation. I wasn’t complaining about him but the afternoon shift manager who did not show responsibility. It seems to me, he was about to get off duty and did not want to take care of anything. This was a safety concern and I’m surprised about the negligence the team displayed.
酒店回复：
Dear Guest,Thank you for taking the time to share your experience during your recent stay with us. I would like to sincerely apologize for the unfortunate incident you encountered in the shower room and for the subsequent service shortcomings you described. The safety and well-being of our guests are of utmost importance to us, and it is concerning to hear that our response did not meet your expectations.I regret that the initial communication regarding your situation was unclear and that the nurse's language barrier added to your distress. Additionally, I understand your disappointment with the lack of immediate follow-up from our management team. Your feedback regarding the attitude of our staff and the handling of the situation has been noted and will be addressed internally. Please rest assured that we take such matters seriously and will review our procedures to ensure that we provide a more attentive and supportive response in the future. Thank you for your understanding, and I hope you are recovering well.Best regards,DangFront Office Manager
Guest（Family） 2025-08-01
Great environment with several swimming pools and direct access to the beach. My sons love the swimming pool and beach so much. The restaurant at the beach is so chill and perfect for photo shooting. Very close to airport like 10 mins drive. We extended our stay until 6 pm to enjoy the fullest in the resort. The stay was very pleasant and my sons would like to come back again.
酒店回复：
Dear Tsz Shan,Thank you for sharing your delightful experience at M?venpick Resort Cam Ranh. We are thrilled to hear that you and your sons enjoyed our beautiful environment, pools, and beach access. It is wonderful to know that our beach restaurant provided a perfect setting for relaxation and memorable photos. We appreciate your feedback regarding your extended stay, and we look forward to welcoming your family back for another enjoyable visit in the future.Best regards,DangFront Office Manager

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-09-01

Guest（商务旅客） 2025-09-01

Guest（Family） 2025-08-01

客户评价由实住客人提供的真实点评