客户评价 由实住客人提供的真实点评

酒店回复：

Perhaps the smell was from an adjacent unit, since these units are condos that have their own kitchen. Therefore, guests are able to cook as they like. In addition, we do sterilize and deodorize all these units before each guest's arrival. We haven't heard anyone say they're outdated, in fact many of these guests love this unit, and request it since our pictures accurately reflect the unit.

酒店回复：

We are happy to hear you enjoyed your stay. We haven't heard about poor lighting in the bathroom before, but we will make sure to check it out. Perhaps a bulb went out during your stay.

酒店回复：

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during check-in and for the delay in locating your reservation. This is certainly not the level of service we strive to provide, and we understand how frustrating that must have been after your arrival.We are also sorry to hear that the interaction at the front desk did not meet expectations and that the TV in your room was not functioning properly. Your comments have been shared with our team so we can address these issues, reinforce our service standards, and ensure better communication and maintenance moving forward.We truly appreciate your feedback, as it helps us improve the guest experience, and we hope to have the opportunity to provide you with a much smoother and more enjoyable stay in the future.

酒店回复：

Thank you for the great review Mary!

酒店回复：

Thank you for sharing your feedback. We’re sorry to hear your stay didn’t meet your expectations. Our listings on ******* do indicate that these are individually owned condominium units managed separately from the hotel, which means amenities and housekeeping services differ from the Arya Hotel. We appreciate your comments regarding the kitchen items and will make sure they are replenished and improved for future guests. Your input helps us continue to enhance the experience, and we hope to have the opportunity to host you again under better circumstances.

酒店回复：

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the spacious room and convenient location. We’re truly sorry about the issue with the washing machine and for the lack of communication you experienced — that’s not the level of service we aim to provide.We’ve addressed this internally to ensure it doesn’t happen again, and we appreciate you bringing it to our attention. We hope to have the opportunity to provide you with a smoother, fully enjoyable stay in the future.

酒店回复：

Thank you very much for the great review and we hope to host you again soon!

酒店回复：

Thank you for your feedback and we do apologize if the water was not as hot as you wished. We usually do not get a complaint regarding the temperature of our water system but we will look at the individual unit and see if there is anything that needs to be corrected. Again thank for letting us know.

酒店回复：

Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the location, views, and building amenities. We’re sorry to learn that certain aspects of your stay did not meet expectations, particularly regarding the room’s condition and communication about service issues. Your comments are very important, and we will be reviewing them with our team to ensure we improve both the unit’s equipment and our responsiveness moving forward. We truly appreciate your input and hope we’ll have the opportunity to provide you with a smoother experience in the future.