Dear Chrismranger, Thank you for sharing your feedback on your recent stay at The House. We sincerely apologize that several advertised amenities were unavailable and that the overall experience did not meet expectations. We appreciate your positive comments on room comfort and staff efforts, and we will address your concerns regarding food quality and communication of activities. Please note that Colony Club is not an all-inclusive resort; however, guests from our all-inclusive properties receive a 30% discount when dining there. We’ll work on clearer communication to avoid confusion in the future. Your feedback is invaluable, and we thank you for bringing these matters to our attention. Jason D Jordan Operations Manager The House Hotel
Dear Y753Qlvb, Thank you for sharing your honest feedback about your recent stay with us. We sincerely apologize that your experience did not meet expectations. At The House, we pride ourselves on delivering exceptional service and creating memorable moments, and it’s clear we fell short in several areas during your visit. Your comments regarding amenities, dining, and service standards have been noted and will be addressed with our team to ensure improvements are made. We truly appreciate your recognition of our location and accommodations, and we hope to have the opportunity to welcome you back with elevated standards that reflect the experience you deserve. Warm Regards Jason D Jordan Operations Manager