凤凰城南山自然保护区雨树酒店-住客评论

Guest（Family） 2026-02-01
We stayed at this resort a few years ago so when it showed up as a place we could go to again we jumped at the chance. The units are big, clean and very well taken care of. It does have a pool and a couple of hot tubs that you can sit in after hiking.
Guest（Other） 2025-12-01
Great staff Room clean Need to update TVsand appliances
酒店回复：
Thank you for taking the time to review your stay at Raintree Phoenix.
Guest（家庭旅游） 2025-11-01
Spacious condo in timeshare resort. Staff was efficient and friendly. Grounds were clean. Units themselves are pretty dated and look like they were furnished in the 70s. Better than staying at a mid range hotel in the area for the money.
酒店回复：
Thank you for taking the time to share your experience at Phoenix South Mountain Preserve. Your feedback is truly valued, and we’ve passed your comments along to our Management team.
Guest（其他） 2025-08-01
Like staying in your own apartment Like staying in a one bedroom apartment. I even had my own 1 car garage! Bed very comfortable and kitchen fully equipped. Only downsides were no breakfast available and had to pay for Wi-Fi. Located in a semi-secluded area and very very quiet rooms.
酒店回复：
Thank you so much for your perfect rating! We’re absolutely thrilled to know you had such a positive experience with us. We look forward to welcoming you back soon for another memorable stay!
Guest（Other） 2025-07-01
Check in and out of easy and quick. Condo was clean and pool was perfect!
酒店回复：
Thank you so much for your perfect rating! We're truly delighted to hear that you enjoyed your stay with us. It means a lot to our team, who work hard to ensure every guest feels welcome and cared for.We hope your next visit is just around the corner. We’d love the opportunity to welcome you back again soon!
Guest（家庭旅游） 2025-07-01
前台接待不停推销泳池小房间设施有点旧
Guest（其他） 2025-06-01
It was an amazing stay. The property exceeded my expectations. Lots of eateries and shopping close by!
酒店回复：
Dear Paula,Thank you for giving us a perfect rating. We are so happy to read that you enjoyed your stay with us! We hope your next visit is just around the corner to welcome you back again.
Guest（其他） 2025-06-01
Even though it was only for a night, the property was beautiful and maintained, and the staff were extremely polite and professional.
酒店回复：
Dear Logan,Thank you for giving us a perfect rating. We are so happy to read that you enjoyed your stay with us! We hope your next visit is just around the corner to welcome you back again.
Guest（其他） 2024-07-01
Excellent stay We had a two night stay in a ground floor 3 bedroom, 2 bath unit. We found the unit to be very spacious and the pool was perfect for the kids.
酒店回复：
Dear David,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
Guest（家庭旅游） 2024-06-01
I stayed at the Raintree for 2 days The Good: the condo itself was roomy, nice space, good beds, nice bathrooms and over all nice. Check in was easy, price was low, the area around was nice, quiet, nice Pool area too. The Bad: Unfortunately we had some kind of bug infestation that started when one of us took a shower had to deal with bugs both days, we had to sweep them out constantly, then the first night a leak started and I mean Niagra Falls leak, they didn't come till the next day and basically ripped up a whole section in the roof. The floors looked clean, but were filthy we had to wear shoes inside the whole time, our feet turned black within the first ten minutes. They had Coffee, but no coffee maker. They were sold out so they couldn't move us, I had a 3 bedroom. So if you want to spend little money, get a nice space and deal with some let's call in inconveniences. OK I probably won't be back unless I'm really broke.
酒店回复：
Dear David,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards

凤凰城南山自然保护区雨树酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-02-01

Guest（Other） 2025-12-01

Guest（家庭旅游） 2025-11-01

Guest（其他） 2025-08-01

Guest（Other） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（其他） 2025-06-01

Guest（其他） 2025-06-01

Guest（其他） 2024-07-01

Guest（家庭旅游） 2024-06-01

客户评价由实住客人提供的真实点评