凤凰城南山自然保护区雨树酒店-住客评论

Guest（家庭旅游） 2024-06-01
First of all, it isn't even called Raintree anymore! Its a timeshare called World Mark. Second of all, if you book through ******* it says the deposit is one thing and upon check in I was charged a much higher deposit amount. The wifi is NOT free! Which it also states on *******. My room was so far from the pool that I had to drive my family over and drop them off. There were tons of bees swarming the pool during the day so we could only swim at night because my daughter was stung on the finger! And last but certainly not least, the hot tub is so sharp and rocky on the bottom that i scraped the top of my toe off getting out!! The only good thing was the room. Very big! A fully furnished apartment and it was clean and comfortable.
酒店回复：
Dear Justine,Thank you for taking the time to review your stay at Raintree at Phoenix South Mountain Preserve. Your feedback is important to us. Regards
Guest（其他） 2024-06-01
Bugs/ kinda dirty inside/ it was ok I arrived at 3:50pm (check in at 4pm) and my room was still not ready. They were helpful with a welcoming pkg but not about my unit or my free wifi that i paid for with my reservation. If i hadnt asked about the wifi they would have made me pay. Once in the room, i thought the space was great for my family of 5. We didnt feel cooped up at all. Beds werent the comfiest. The next morning we woke up to ants allllll over the counter and kitchen floor. Thankfully that was the only place they were but we did notice different bugs all thru the room such as mosquitos and other random little bugs. Thankfully no bed bugs. The kitchen pots and pans ****** and the dishwasher didnt even work. The staff wasnt really helpful with this but i wasnt there long so i just made it work. They did let me check out late which was helpful. The pool wasnt that big but still pleasant. I did hear it got packed on weekends. Overall, the stay was ok but u get what u pay for. I probably would not come back
酒店回复：
Dear Jessica,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us. Regards
Guest（商务旅客） 2024-04-01
Quiet and peaceful! This property was incredible. Close to everything but so quiet. We will definitely be back. Consierge wasn't as great as she could be. She seemed irritated but that didn't take away from how great this location was.
酒店回复：
Dear Shawn,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

凤凰城南山自然保护区雨树酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+1-602-3861900 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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凤凰城南山自然保护区雨树酒店地址： 4647 E Francisco Dr, 85044 凤凰城, 亚利桑那州, 美国

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凤凰城南山自然保护区雨树酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2024-06-01

Guest（其他） 2024-06-01

Guest（商务旅客） 2024-04-01

客户评价由实住客人提供的真实点评