萨菲罗帕尔马诺瓦酒店-住客评论

Guest（Family） 2025-11-01
Average hotel. Hotel rooms are spacious and we had a separate living area and bedroom which is great if you have small goods. The hotel is in a good location as you can easily walk to restaurants and the beach. The rooms are in need of a refresh as many things are falling apart. Our towel rail outside fell off the wall, our bath towels had holes in them and our kitchen sink leaked. The hotel night entertainment is very loud. We struggled to get our toddler to bed before 10:30 as you could hear the entertainment in our room. We actually moved rooms because of this but it made no difference. The hotel has a soft play and playground for the kids. The former needs to be cleaned regularly as the floor was quite dirty. The playground needs some fixing as there were some potentially dangerous bits. Our toddler loved the mini disco and the hotel mascot yzzy. What we didn’t love is that a smelly drain runs the length of the stage and dance floor. This means young kids are directly next to, touching and smelling a drain. Very unhygienic and disgusting. Please move your stage dance floor.
酒店回复：
Dear Guest, Thanks for taking the time to share your review of your stay. We're pleased you appreciated our spacious family suites and found them suitable for your needs. However, we sincerely regret some aspects didn't meet your expectations. Our maintenance team conducts daily checks, and we've reinforced our cleaning protocols in play areas. It's great our central location worked well for your outings, and we're delighted your toddler enjoyed our evening entertainment program. We look forward to seeing you again. Kind regards, Marco Heitinga Zafiro Palmanova , General Manager
Guest（Other） 2025-11-01
Had a great stay here Suited our family's needs . Rooms spacious and clean large comfortable bed. Adequate kitchenette Kids club and pool we're great. Evening kahoots quiz was a hit with our children. All staff we encountered were friendly and great with the children. These are the small things that make a difference to your Holiday. Indoor bar gad a great selection of drinks mocktails,frappe and milkshakes as well as coffees and cocktails ?? ???? Self catering worked well for us as you are surrounded by so many eateries your are spoiled for choice . Aldi is also only 7 mins walk away so easy to stock up on breakfast and lunch items. Overall a lovely holiday to Palmanova we would return
Guest（Family） 2025-11-01
We stayed here the last week of October and had a fantastic holiday. Staff are very friendly and helpful especially Fernando and Christina on reception they will go out of there way to try and accommodate you. We enquired about a room upgrade for the last few nights of our stay and they very kindly offered us a free penthouse upgrade. Which really did make our stay even more enjoyable. Would highly recommend the penthouse our children loved it as the jacuzzi was alot warmer than the cold pools. Staff did an incredible job of keeping the rooms and around the hotel clean they work incredibly hard. Pools were freezing cold but we did use the pool that was heated which made it more bearable and the indoor pool was lovely too. Brilliant entertainment for children and adults in the evening. Also do a Kahoot quiz. Can't comment on the food as we were self catering but lots of restaurants outside the hotel and towards the beach also not far from magaluf. It was a perfect location. The beach is beautifully clear with little fish swimming around you. We wouldn't hesitate to come back. Thank you for a lovely stay.
酒店回复：
Dear Hayley, We appreciate your kind review. We're thrilled you enjoyed your stay at Zafiro Palmanova. Our team takes pride in creating memorable experiences, and we're glad Fernando and Christina could enhance your visit with their attentive service. The upgraded accommodation we offered clearly added extra joy to your family holiday. That said, we regret any discomfort from the outdoor pool temperatures during your stay. Please know we maintain heated indoor and oasis pools year-round for comfortable swimming. Finally, it's great our central location allowed easy access to local restaurants and the beautiful beach surroundings. We hope those crystal-clear waters left lasting memories! We all look forward to welcoming you back in the future. Kind regards, Marco Heitinga Zafiro Palmanova , General Manager
Guest（家庭旅游） 2025-11-01
Enorm genoten van de vakantie op Mallorca. Hotel ligt op loopafstand van het strand en winkeltjes. Het eten was voor een all inclusive erg goed! Tijdens de lunch kan je ook a la carte bestellen, dit is een absolute aanrader. Ook kun je flessen wijn bestellen tijdens de lunch. Voor kinderen is er ook genoeg keuze. Het avondeten werd afgewisseld en had iedere avond een ander thema. Mocht je langer willen tafelen, er is een indoor speeltoestel neergezet waar de kindjes lekker kunnen spelen maar je hebt hier geen geluidsoverlast van. De kamers waren schoon en je hebt een eigen keukentje. Ook was er voldoende ruimte. De zwembaden waren erg leuk voor de kinderen. Badmeester ‘Gus’ is de leukste badmeester ooit. Als kindjes vallen gaat hij direct naar ze toe en geeft ze bijvoorbeeld een ijsje. Ook maakt hij grapjes met de kinderen en geeft ze cadeautjes. Het animatieteam verzorgde in de avond de minidisco, dit had met iets meer enthousiasme gekund.
Guest（Family） 2025-10-01
Excellent in everyway, the hotel and rooms are spotless, the staff went above our expectation to make sure everything and every one is happy and enjoying their stay. The food was always great even if you arrived towards the end the choose was good. A good selection of drinks and ice cream etc available all day also at the pool bar. We will return to this hotel.
酒店回复：
Dear Guest, Thanks so much for your positive feedback. We're thrilled you enjoyed your stay at Zafiro Palmanova. It's fantastic our team could enhance your family holiday with their attentive service, and that our dining options throughout the day met your expectations. We take pride in maintaining welcoming spaces for our guests to relax and create lasting memories. We hope to see you again in the future. All the best, Marco Heitinga Zafiro Palmanova , General Manager
Guest（Family） 2025-10-01
Our stay here was far from enjoyable. The food was practically inedible — as you can see, some dishes came out undercooked and poorly prepared, which completely put us off eating there again. There was also a serious lack of choice, with the same repetitive options every day. The hotel itself feels dated, especially the reception and outdoor areas, which are badly in need of modernisation and care. It could be a lovely place, but it feels neglected. On the bright side, the Jacuzzi rooms were great, the drinks were good, and the location was convenient. Unfortunately, these positives weren’t enough to make up for the disappointing food and tired facilities. Definitely not worth the money until improvements are made. Side note, please keep an eye on children around pool areas! My 4 year old who was in the pool with her father almost drowned when a young boy jumped from the inflatable on top of her. Life guards were no where to be seen!!
酒店回复：
Dear Dani, Thank you very much for sharing your experience with us. We are delighted that you enjoyed your Jacuzzi room and found the drinks to your liking during your stay. It means a lot to us that these parts of the experience stood out for you. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how important a varied and satisfying dining experience can be, and we regret that our meals did not appeal to you. We also appreciate your comments about the appearance of our public areas, and we will keep your impressions in mind. The safety of every guest is very important to us, so we take your feedback about the pool area seriously and will discuss it with our team. Finally, we’re glad the convenient location added something positive to your visit. We hope you will consider staying with us again so we can offer you a much improved stay. Kindest regards, Marco Heitinga Zafiro Palmanova , General Manager
Guest（与好友旅游） 2025-10-01
Gewoon een goed schoon fijn hotel als je bij de receptie binnen komt met altijd weer een vriendelijke ontvangst! Receptie/ bar /schoonmaak vriendelijke mensen die je welkom heten en altijd proberen een fijne vakantie te geven.
酒店回复：
Beste Wim, Bedankt dat u de tijd heeft genomen om uw ervaring bij ons te delen. Het doet ons goed dat u zo tevreden bent over de warme ontvangst bij de receptie en dat u onze collega’s als uitnodigend en behulpzaam heeft ervaren. Het is voor ons een eer als onze gasten ons al zoveel jaren trouw blijven bezoeken. We hopen u in de toekomst opnieuw te mogen verwelkomen voor een ontspannen verblijf. Met vriendelijke groet, Marco Heitinga Zafiro Palmanova , General Manager
Guest（Family） 2025-09-01
Our family of three just got back from a week at Zafiro Palmanova (all inclusive) and had such a brilliant time it’s hard to know where to start! The hotel is so well maintained and clean and you can see how much effort goes into making it so. You never see a table with the last occupant’s food on it, or litter left anywhere. The food was also great; as a family with allergies we were relieved to see that allergen information was available for almost all foods, and when I was nervous about the cereal’s proximity to other items containing nuts I was offered packets of sealed cereal (although not all staff knew about this option, and the following day when I requested the same I got a blank look!) There’s plastic crockery and cutlery for the little ones, and so much choice at every meal (with 2-3 themed nights per 7-day stay). No matter the time of day there were always sun loungers available, and we even got a pool bed on a few occasions (and we’re not the type to try and reserve them – we just turned up when we were ready to swim!) The range of cocktails was excellent for an all inclusive, made with name brand spirits, and they were genuinely delicious. The Passion Cocktail and strawberry daiquiri were my favourites. The beach (Platja Son Maties) is very near and the water is lovely and clear (although it’s worth mentioning for those with mobility issues or prams that it’s a flight of 70 steps down to it). Reception can even offer you an umbrella that other guests have left behind (you might get our one!) so you don’t have to pay for loungers on the beach. We had a pool view room which looked out over the stage, so we enjoyed the mini disco and evening entertainment every night from our balcony. With or without a view of the stage, the view of the pool was lovely and I’d highly recommend getting a room that side of the building if you can. The staff at the hotel are fantastic and truly make the experience complete. Everyone working in the restaurant, the cleaners, the lifeguards, the receptionists, and the animation team are all so accommodating and do so much to make your holiday special. My 3-year-old son absolutely loved that he got so many high fives, and lots of praise for practising saying “hola”, “buenos dias” and “gracias” around the resort. One of our favourite times of day was at 6.30pm when the dinner buffet opened, and my husband and son ran along the line of friendly team members high fiving all of them! Maia Nago on the front desk is a sweetheart. She helped us so much and asked how my husband’s birthday went (as she hadn’t been working that day). The morning we left she gifted my son two toy cars (as he was always carrying around little cars everywhere), which we’ll always remember. I’m so grateful to Elicio working at the a la carte restaurant for surprising my husband with a birthday cake on his special day (and arranging a chorus of team members to sing Happy Birthday), and we were surprised to also find a bottle of cava
酒店回复：
Dear Catherine, Thank you for taking the time to let us know your opinion of your recent stay. We're thrilled your family enjoyed their time at Zafiro Palmanova. Our team takes pride in maintaining welcoming spaces and diverse dining options that cater to various needs. It's great our allergy protocols added comfort to your meals. We appreciate you noticing the consistent availability of leisure spots throughout the property. Regarding the occasional service hiccup, we'll reinforce training to ensure all team members can access specialty items upon request. Finally, we're touched our staff could create memorable moments during special occasions. The beach access you mentioned remains one of our favorite location highlights for families seeking seaside adventures. I look forward to seeing you again in the future. Kind regards, Marco Heitinga Zafiro Palmanova , General Manager
Guest（Family） 2025-08-01
Amazing hotel. We came for a week 4th-11th August as a family of four. This hotel is lovely and clean and staff really lovely. Check in was easy enough. We had a penthouse with a hot tub on the balcony which I would definitely recommend. We were self catering so can’t comment on the food. There are lots of restaurants outside the hotel within walking distance. We got a sunbed most days with no issues but some people do go out quite early to reserve. The pools are great and lifeguards really friendly.
酒店回复：
Dear Becca, Thank you for taking the time to let us know your opinion of your recent stay. It's wonderful to hear about your positive experience at our resort. We're thrilled our accommodation features met your expectations and that our team's hospitality enhanced your stay. The penthouse suite's private amenities and convenient location near dining options seem to have contributed to your relaxing family getaway. Our team takes pride in maintaining welcoming common areas and ensuring guests can enjoy our leisure facilities comfortably throughout their visit. We hope to see you again soon. Kind regards, Marco Heitinga Zafiro Palmanova , General Manager
Guest（Other） 2025-08-01
We have just returned from Zafiro Palma Nova and I’m so sad to be home (even after a 12 hour delay) the hotel was outstanding. We are a family of 4 and never struggled to get sunbeds which is always a worry for us in August. First thing in the morning the lifeguards do put a note on your sunbed if you’re gone for more than 40mins. We had a one bedroom suite - double bed and sofa bed. Beds were very comfy and even had 2 pillows. Our 17 and 13 year old slept on the sofa bed, this was a sofa bed with a pull out bed underneath. 2 proper mattresses which again was comfy. Cleaned and new towels daily. We were self catering so can’t comment on the food. The cocktails were freshly made and were yummy. Theres a pool side bar and also a bar inside. Had to queue but wasn’t for long. Location was brill only a short walk to restaurants. When you come out of the hotel, cross the road and there’s some steps which take you down to more restaurants, shops and the beach. Would definitely recommend The Grillhouse, Papis and Crusoes. Entertainment was ok. A kids disco at 8pm, entertainment at 9pm and Kahoo quiz at 10pm. More music shows needed. Lots to do in the day for children even a foam party which my 2 loved. Staff were lovely, very welcoming and helpful. Our safe broke and within minutes we had someone sorting it out for us. Would definitely recommend this hotel. At the moment because we have an 18 year old next year it’s a lot for next year but hopefully we will be back.
酒店回复：
Dear Adele, We appreciate the time you have taken to review your stay. We're thrilled you enjoyed your stay at Zafiro Palmanova. It's wonderful our team could help with practical aspects like sunbed availability and room comforts throughout your family's stay. Our housekeeping team takes pride in maintaining fresh spaces daily. Regarding evening activities, we appreciate your note about entertainment variety and will share this with our programming team. Finally, we're delighted our central location worked well for exploring local dining spots. Our staff always aims to resolve issues quickly, like your safe repair, to keep stays stress-free. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Marco Heitinga Zafiro Palmanova , General Manager

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-11-01

Guest（Other） 2025-11-01

Guest（Family） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（Family） 2025-10-01

Guest（Family） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（Family） 2025-09-01

Guest（Family） 2025-08-01

Guest（Other） 2025-08-01

客户评价由实住客人提供的真实点评