埃爾多拉多Spa酒店-住客評論

Guest（Family） 2026-02-01
Staff was wonderful, rooms were very nice spacious, beds were very comfortable. Pool & hot tub were great.
酒店回復：
We are so thrilled to hear that our staff welcomed you with such warm hospitality and that your overall stay was so relaxing and peaceful. We are also glad to know you took advantage of some R&R by the pool and hot tub. We hope to care for you again!
Guest（Other） 2026-02-01
Our room was very nice! Spotless and staff was wonderful. We had a wonderful time for our anniversary ??
Guest（Couple） 2026-01-01
Great location, delicious food, amazing Flamenco show, and comfortable room with a balcony and view.
酒店回復：
Roberta, we are so happy to hear that our prime location was a perk for you and that you enjoyed your dining experiences and some entertainment while you were with us. Thank you for the 10/10 review!
Guest（Family） 2026-01-01
Staff put me on hold when I called front desk to make a request and never answered again. I had to come down to front desk to request for a missing TV remote, which should have been available to begin with. Price for stay was too expensive for its quality and the service.
酒店回復：
Kanju, we sincerely regret that we did not give you the positive experience you deserved. Thank you for letting us know where we dropped the ball so we know where we need to step up our game for our guests.
Guest（Business traveler） 2026-01-01
We had a very long wait at valet and could not get the room clean despite making 2 requests during the day. Management finally made it right and overall the hotel was nice, clean, and accommodating. Restaurant was good. Overall staff was friendly and helpful.
酒店回復：
Keith, we apologize for the lack of service you experienced until management was able to accommodate you properly. Thank you for taking the time to leave some honest feedback for us.
Guest（Family） 2026-01-01
This was a very nice hotel, clean and comfortable, great location, walking distance to everything in the city center. The outdoor jacuzzi was nice but it was a long way to walk there in the cold with wet swim suites back to the room. We somehow didn’t have any robes or slippers in our room which would have helped. The bar, restaurant, and in room dining hours shut down at 9 pm which was not ideal. The staff was very attentive. We really enjoyed an exceptional Flamenco performance inside the hotel on New Year’s Eve. On some evenings we noted piano playing in the bar area which was pleasant. The parking was convenient with an elevator access and valet service. I would definitely stay here again.
酒店回復：
Sepideh, thank you so much for the gracious review! We are pleased to hear that your overall stay was so enjoyable. We hope to care for you again!
Guest（Other） 2026-01-01
Always an amazing time at the Eldorado! They were so accommodating to my dog as well. Room was spotless as usual and customer service is always great including the valet team !
酒店回復：
Marissa, we are so thrilled to hear that your overall stay was so peaceful and relaxing! Thank you for the kind review!
Guest（Other） 2026-01-01
The room was not in very good condition. The chairs have rips in them, there were no robes or slippers and there were dirty towels on the table and chairs on the patio. Much worse than our room a week ago.
酒店回復：
Stacy, thank you so much for letting us know where we dropped the ball so we can make improvements for our guests. We regret that your overall stay was not as excellent as it has been in the past for you but appreciate the honest feedback!
Guest（Couple） 2026-01-01
Exceptional Customer Service. The room was spacious, clean and the king bed was comfortable. Dining options with room service, restaurant on site and next door restaurant in walking distance. It’s a luxury hotel downtown, great location to walk to the St. Francis Cathedral and shopping. They allowed pets which is a rare find when you want to experience the local charm of a city like Santa Fe.
酒店回復：
Robin, we are so happy to hear that your overall stay was so wonderful! Thank you so much for the 10/10 review!
Guest（Business traveler） 2026-01-01
The room was immaculate - one light did flicker, but was not a problem at all once I turned it off. The staff was absolutely incredible, and the facilities were top-notch. As well, the pool and hot tub area was high quality - looking forward to finding a reason to come back!

埃爾多拉多Spa酒店

客戶評價 由實住客人提供的真實點評

Guest（Family） 2026-02-01

Guest（Other） 2026-02-01

Guest（Couple） 2026-01-01

Guest（Family） 2026-01-01

Guest（Business traveler） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Business traveler） 2026-01-01

客戶評價由實住客人提供的真實點評