拉古纳海滩酒店-住客评论

Guest（Couple） 2026-01-01
The room was fine, not great; the staff were fine, not great. The pool was fine, not great. Overall the stay and experience were fine, not great. Everything is an extra fee, early checkin, late check in, and parking all extra fees. I would not stay here again, did not think it was a great value. I much prefer other hotels farther south on coast highway.
酒店回复：
Hello,Thank you for taking the time to share your candid feedback. While we are disappointed to hear that your stay did not meet expectations, we do appreciate you being open about your experience. Your comments regarding overall value, added fees, and the experience across the room, pool, and service are important and help us better understand where we fell short.We strive to be transparent about our offerings and pricing while delivering a relaxed coastal stay with thoughtful service, and I am sorry that did not come through during your visit. Your feedback will be shared with our team as we continue to evaluate both our guest experience and how we communicate value.Thank you again for your stay and for sharing your perspective.Christopher WylieGeneral Manager
Guest（Other） 2026-01-01
This hotel and room were amazing! Clean, comfortable and beautiful view! Staff was extremely professional.
Guest（其他） 2025-12-01
Room was nice and clean, staff were all very friendly and welcoming, the location was also great, walkable to the beach and restaurants. The reason I'm removing one star is because the walls are very thin - we could hear people upstairs walking as well as people talking in the hallway. The price point was also a bit expensive for a simple boutique hotel.
酒店回复：
Hello,Thank you for taking the time to share your experience. I am pleased to hear you enjoyed the cleanliness of your room, the friendliness of our team, and our walkable location near the beach and restaurants. I do appreciate your feedback regarding sound transfer and overall value. As a boutique coastal property, our building does retain its original character, and your comments are helpful as we continue to look for ways to improve comfort and set clear expectations.We truly appreciate your stay and hope to have the opportunity to welcome you back for an even more enjoyable visit.Christopher WylieGeneral Manager
Guest（情侣） 2025-12-01
Laguna Beach House: The Pros: LBH is centrally located near the beautiful beach walkway and Laguna Beach and shops. The hotel is in a U shape around the small pool and jacuzzi. The staff are nice and offer wine at 5, cookies at 6, and start a gas fire at 5. The cons: 55 dollar parking fee, 35 dollar fee for pool etc; noise level is pretty high and it's pricey (think at least 400 or more with tax).
酒店回复：
Hello,Thank you for taking the time to share such a balanced and thoughtful review. I am pleased to hear you enjoyed our central location near the beach walkway and town, as well as the hospitality touches like wine hour, cookies, and the evening fire. I am also glad our team made a positive impression during your stay.I do appreciate your feedback regarding noise and pricing. As a boutique coastal property, weekends and peak periods can carry a lively energy, and your comments are helpful as we continue to manage expectations and guest comfort. For clarity, the amenity fee is included in the advertised room price during the reservation process, while parking is a separate optional charge for guests who choose to use our garage.Thank you again for sharing your experience. We value your perspective and hope to have the opportunity to welcome you back for another visit to Laguna Beach House.Christopher WylieGeneral Manager
Guest（Other） 2025-12-01
The lady who works the morning shift is the only reason I would ever stay here again. So kind and helpful. The mid day shift and night shift never seemed to be able to answer any of my basic questions. The rooms were ok. Comfy bed, but the mini bar prices were insane. 8$ for a .50 bag of trail mix ? And don’t get me started about the resort fee….for basic coffee like a Holiday Inn would offer. The cookies were never even good cookies. There was nothing “resort” about it. The saving grace was the gorgeous views just a short walk away which I guess is what you pay for.
酒店回复：
Hello,Thank you for taking the time to share such detailed feedback. While I am pleased to hear our morning team member made a strong positive impression and that you enjoyed the comfort of your bed and the beautiful surroundings, I am truly sorry that other parts of your experience fell short. This is not the level of service or clarity we aim to provide.Your comments about inconsistent service between shifts, minibar pricing, cookie quality, and the value of the amenity fee are very important, and I will be reviewing each of these points with our team. Please know our amenity fee is included in the advertised pricing during the reservation process, but I understand how frustrating it can feel if the value does not match your expectations.Thank you again for your honesty. I hope you will consider giving us another opportunity to provide the warm, seamless, and enjoyable stay you deserve.Christopher WylieGeneral Manager
Guest（Other） 2025-12-01
Hotel didn’t provide extra toothbrushes. Parking was fifty dollars, rip off. Room was comfortable but hotel was very poor value for the price .
酒店回复：
Hello,Thank you for taking the time to share your feedback. I am sorry to hear that we were unable to provide extra toothbrushes during your stay and that the overall value did not meet your expectations. I am glad to know you found the room comfortable, and I appreciate your candid comments regarding parking and pricing. Parking is an optional charge for guests who choose to utilize our garage, and your feedback is helpful as we continue to review how we communicate and deliver value.We truly appreciate you staying with us and hope you will consider giving us another opportunity to provide a more satisfying experience.Christopher WylieGeneral Manager
Guest（情侣） 2025-09-01
非常推荐，我就一local但是跑去住了一晚，真的很舒服性价比也不错的
Guest（情侣） 2025-09-01
感觉很少人给评价，但是不管是地理位置还是环境和服务都很到位，推荐！有独立的停车场，是要给当地的旅游景点费用（毕竟那里就是靠这个为生的）35刀，但总的来説很满意。
Guest（其他） 2025-08-01
The "partial" ocean view is if you stand on the pool deck and look through an alley that is between two buildings. The "balcony" on the "balcony" rooms is the second floor access to your room door, not an actual balcony. The pool is tiny - only about three feet wide and ten feet long. A "late" check out of 1pm will cost you an additional $80 dollars. Also don't bother to mention your stay is related to a special occasion such as anniversary because unlike other places I've stayed, not only do they not do anything special like leaving a little note in your room, they don't even greet you with a "welcome and happy anniversary, thank you for staying with us" when you check in. The room was clean and comfortable.
酒店回复：
Hello,Thank you for taking the time to share your detailed feedback. While I am glad to hear you found your room clean and comfortable, I am truly sorry to learn that your experience did not meet expectations, particularly for such a special occasion. We always strive to make celebratory stays feel personal and memorable, and I regret that this was not reflected during your visit. I also appreciate your comments regarding the view descriptions, pool size, and check-out fee, and I will be reviewing these points with our team to ensure we communicate more clearly and improve where possible. Your input is very valuable, and I hope you might consider giving us another opportunity to provide the thoughtful and warm experience we are known for.Christopher WylieGeneral Manager
Guest（家庭旅游） 2025-07-01
We had a wonderful stay at the Laguna Beach House and will definitely stay again! Marietta and the other front desk staff were incredibly kind, responsive and helpful with any needs we had. It is an old motel that has been refurbished as a very quaint surf town boutique hotel. Every detail was thought out.

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2025-12-01

Guest（情侣） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（情侣） 2025-09-01

Guest（情侣） 2025-09-01

Guest（其他） 2025-08-01

Guest（家庭旅游） 2025-07-01

客户评价由实住客人提供的真实点评