客户评价 由实住客人提供的真实点评

酒店回复：

Dear Valued Guest,Thank you very much for your excellent 9.5 rating and for sharing such thoughtful feedback.We are delighted to know that you enjoyed our complimentary one-way airport shuttle, the friendly service from our front desk team, and our homemade bread and jam at breakfast. Your kind words truly encourage us.We also appreciate your comments regarding the condition of some facilities. As a heritage property, Victoria Xiengthong Palace retains its traditional charm, but we are continuously working on improvements to enhance comfort while preserving the building’s unique character.It was our pleasure to host you, and we hope to welcome you back for another memorable stay in Luang Prabang.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace

酒店回复：

Dear Valued Guest,Thank you very much for your kind feedback and great rating. We’re delighted that you enjoyed our convenient riverside location, the heritage charm of Xiengthong Villa, and our attentive service.We also appreciate your comment regarding breakfast and will continue to look for ways to enhance our morning offerings. It’s wonderful to know you enjoyed the L’Occitane amenities and our free bicycle rental — we hope they added to your experience exploring Luang Prabang.We look forward to welcoming you back to Victoria Xiengthong Palace for another memorable stay.Warm regards,Tri NguyenResident ManagerVictoria Xiengthong Palace

酒店回复：

Dear Valued Guest,Thank you very much for your kind feedback and high ratings for our cleanliness, service, and surroundings. We’re delighted to hear that you enjoyed your stay at Victoria Xiengthong Palace and appreciated our attentive hospitality.We also note your comment regarding the sound between the villa units — we sincerely appreciate your understanding, as the original wooden structure of our heritage building can occasionally allow sound to travel. Please be assured that we will continue to explore ways to minimize any disturbance and enhance guest comfort.We truly value your thoughtful feedback and hope to welcome you back for another relaxing experience in Luang Prabang.Warm regards,Tri NguyenResident ManagerVictoria Xiengthong Palace

酒店回复：

Dear Valued Guest,Thank you very much for returning to Luang Prabang and for choosing Victoria Xiengthong Palace once again. We are truly grateful for your trust.We are delighted to hear that you enjoyed our peaceful location by the Mekong River and next to Wat Xieng Thong — a place many guests consider the most beautiful and tranquil area in the city. Experiencing the morning almsgiving right at our doorstep, especially with the participation of local residents, is indeed a very special moment.Your kind words mean a lot to our team, and we are honored to be part of your memorable stays in Luang Prabang.We look forward to welcoming you back for your next visit.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace

酒店回复：

Dear Guest,Thank you so much for your wonderful review. We are delighted to know you enjoyed our great location, clean rooms with beautiful views, and the breakfast and menu selection. Our team is especially grateful for your kind words about their friendliness and service — it means a lot. Your recommendation truly encourages us, and we look forward to welcoming you back for another memorable stay soon!Warm regards,Victoria Xiengthong Palace Team

酒店回复：

Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet expectations, especially with the air-conditioning noise, bedding comfort, and room facilities. Your comments are very valuable, and we will share them with our team to make improvements. We are pleased you enjoyed the breakfast, and we sincerely hope you will give us another opportunity to provide you with a much better experience in the future.Warm regards,Victoria Xiengthong Palace Team

酒店回复：

Dear Guest,Thank you very much for sharing your experience with us. We are delighted that you enjoyed our peaceful location, the spacious traditional-style rooms, and the welcoming atmosphere that made you feel at home. It is wonderful to know you would consider returning to us on your next visit to Luang Prabang.We also noticed your comments regarding room lighting and cleanliness. Your feedback is very important, and we will share it with our team to improve further.We look forward to welcoming you back to Victoria Xiengthong Palace for an even better stay.Warm regards,Tri NguyenResident ManagerVictoria Xiengthong Palace