客户评价 由实住客人提供的真实点评

酒店回复：

感谢您抽出宝贵时间分享在山水大酒店的入住体验，得知您对酒店的交通便利性、餐饮、房间衞生以及大厅服务都如此满意，我们特别开心！酒店隶属於地质局，一直致力於为宾客提供全方位的优质服务与便捷体验。紧邻地铁站，让您出行无忧；您的认可就是对我们最大的肯定，期待您再次光临山水大酒店，我们会继续保持并提升，为您带来更美好的住宿感受，愿您生活愉快，万事顺遂！山水大酒店客服经理

酒店回复：

感谢您坦诚地分享此次入住体验 。对於给您带来的诸多不便，我们深感歉意 。酒店的确隶属於地质局，作为国企，一直以来努力为宾客提供优质服务，但此次在设施与服务方面未能让您满意，我们深刻反思 。设施老旧问题，我们正在推进升级改造计划，期望能尽快为大家带来全新的居住感受 。关於服务人员年龄结构，我们会加强培训，提升服务质量，确保每位宾客都能获得贴心周到的服务 。再次为此次不佳体验向您道歉，下次您入住时，定让您看到我们的改变与提升，为您营造舒适的住宿环境 。祝您生活愉快，万事顺遂！山水大酒店客服经理

酒店回复：

Thank you very much for sharing your stay experience at Shanshui Hotel. We're delighted to hear that you had a pleasant stay and found our location great for accessing the park and metro. Our hotel benefits from its affiliated relationship with the geological bureau, offering a convenient location for guests. We've always been committed to providing a comfortable environment and excellent service. Your positive feedback is a huge motivation for us. We sincerely hope you'll choose Shanshui Hotel again on your future travels. Wish you all the best! Shanshui Hotel Customer Service Manager

酒店回复：

感谢您抽出宝贵时间分享在山水大酒店的入住体验，得知您对酒店靠近地铁站的优越位置以及房间条件表示认可，我们十分开心！便利的交通和舒适的房间是我们希望为每一位宾客提供的基础体验。感谢您的好评，期待您再次光临，愿您生活愉快，万事顺遂！山水大酒店客服经理

酒店回复：

Thanks for praising our service and location. Sorry the breakfast variety didn't meet your expectation. We'll work on enriching it. We hope you'll give us another chance to serve you better on your next visit. Best regards, the customer service manager of Nanjing Shanshui Hotel

酒店回复：

we're truly delighted to hear that you found our staff friendly and helpful, and that you had a pleasant stay with us. Your kind words are a great encouragement to our team. We're looking forward to your next visit and will continue to provide the same high - quality service to ensure your every stay with us is enjoyable. Best regards, Customer Service Manager Alicia

酒店回复：

thanks for praising our cleanness and service. Sorry for payment & deposit issues. Advance payment may result from system glitches; we'll talk to Ctrip. The 200 - yuan deposit covers extra costs. If forgotten, we'll refund. Cash deposits will be returned upon check - out. We value your feedback and will improve. Hope you'll come back. Best regards,Alicia, Customer Service Manager of Shanshui Hotel

酒店回复：

Thank you so much for your wonderful review! We are delighted that our hotel met your expectations during your New Year trip. We're glad you enjoyed the room size, the view and the convenient location. We strive to provide a pleasant experience for all our guests. If the room temperature was not to your liking, please do let us know next time and we will do our best to adjust it. Also, we're happy to hear that our friendly staff was able to assist you. We look forward to welcoming you back again in the future.

酒店回复：

Thank you so much for your wonderful feedback! We are truly delighted to hear that you found our hotel well maintained and clean. It's great that you had a comfortable sleep on the bed and enjoyed the strong shower pressure. Our location near the metro station and the presence of many restaurants nearby aim to provide convenience for our guests. We are also happy that our front desk manager was able to assist you effectively and provide useful information about places of interest. We highly appreciate your recommendation and will strive to do even better in the future. We look forward to having the pleasure of serving you again on your next visit. Yours sincerely, the Customer Service Manager of Shanshui Hotel

酒店回复：

Thank you very much for your recommendation! We are delighted to know that you were satisfied with our location and service. We will keep doing our best to provide you and all our guests with an even better experience. Looking forward to welcoming you again!