成都总府皇冠假日酒店-住客评论

Guest（Family） 2026-01-01
The Crowne Plaza is a beautiful hotel with a great location. The breakfast caters for everyone no matter how fussy breakfast requirements are. The gym and pool are a great feature. The staff were very king and friendly, big thanks to Way for his help during our stay.
酒店回复：
Dear Guest,Thank you for your fantastic review! We're thrilled that you loved our location, breakfast, facilities, and especially the service from Way. We've made sure he received your big thanks!We hope to have the pleasure of welcoming you back soon.
Guest（Couple） 2026-01-01
We returned to stay in this hotel after our trip to Jiuzhaigou. Check in again was smooth. Upgraded to a suite in 14th floor, the room was spacious, clean and beddings comfortable. I called housekeeping for a firm pillow, and immediately a wheat pillow was delivered. We requested a knife to cut fruits, again Leo Li from the restaurant delivered personally to the room. Kudos to Leo, Christina of the front counter, and the housekeeping staff, as well as the helpful concierges. Overall this hotel never disappoints, and is certainly as good as any best 5 star hotel that we have stayed.
酒店回复：
Dear Guest,Thank you for this incredible review! We are thrilled that your return stay was so seamless, from the suite upgrade to the attentive service from Leo Li, Christina, and our entire team. It’s our pleasure to never disappoint a valued guest like you.Your high praise comparing us to the best has been shared with everyone. We eagerly await your next visit!
Guest（家庭旅游） 2026-01-01
每次来成都都入住这家，很亲切。提前三天就接到宾客关系赵美女的电话，问行程，问需求，不错不错很细心！前台的小婷更是亲切温柔，女儿很喜欢她！期待下次再来入住
酒店回复：
尊敬的宾客，感谢您一直以来对成都总府皇冠假日酒店的信任与支持！得知您每次来成都都选择我们，并感受到如家般的亲切，我们深感荣幸。您对宾客关系小赵的细心安排及前台小婷亲切服务的表扬，我们已第一时间传达并会给予她们认可。您和家人的满意是我们最大的动力，期待下次再会，继续为您带来温暖舒心的入住体验！
Guest（与好友旅游） 2026-01-01
房间衞生打扫的非常乾净，地理位置也十分优越，距离春熙路和太古里很近，前台小婷入住和退房都十分专业认真，服务周到，态度很好，还给到去熊猫基地的车票，介绍了周边的美食和景点，下次还会再来
Guest（家庭旅游） 2026-01-01
房间很乾爽整洁，一点儿没有预期潮湿的感觉，客服小赵也很热情耐心，服务非常周到，早餐种类丰富，孩子我们吃的都很好，唯独一楼大堂味道太香了，香水味太浓了，我和老公都觉得不是一般的香，其他真的都特别特别好！
酒店回复：
尊敬的宾客，感谢您对成都总府皇冠假日酒店的认可！很高兴您对房间、早餐及小赵的服务感到满意，也感谢您对香氛效果的反馈。我们将进行优化调整。期待下次与您和家人再会！
Guest（家庭旅游） 2026-01-01
此次入住这家酒店，一进大堂就有礼宾同事帮忙拿行李，来到前台办入住，前台小果办手续迅速，还贴心了帮升级房间，进入房间一眼望去就是成都的城市景观，还贴心准备了欢迎水果??，早餐也很不错，特别是洗水泡菜，个人比较喜欢，爽口！！！
酒店回复：
尊敬的宾客，非常感谢您下榻成都总府皇冠假日酒店！您对酒店服务、房间和早餐的认可，特别是提到前台小果，我们深表荣幸！我们将持续秉持皇冠假日品牌地服务理念与各位宾客建立情感联结！再次感谢您对酒店的肯定，期待下次为您服务，祝旅途愉快！
Guest（家庭旅游） 2026-01-01
酒店大堂非常豪华，房间也很安静，特别是大堂上方的那一幅画非常有欧式的感觉，特别想表扬的是前台办理入住的小果还有退房的小佳、服务很棒！！！得知是我的生日酒店，还有特意赠送了一个小的生日蛋糕，非常贴心。总体来説此次入住贵酒店非常满意，下次来成都还会选择！！！?
酒店回复：
尊敬的宾客，非常感谢您对酒店房间和服务的认可，我们深表荣幸！我们将持续秉持真正的待客之道与各位宾客建立情感联结！再次感谢您对酒店生日惊喜的肯定，期待下次为您服务，再次祝您生日快乐！
Guest（Business traveler） 2025-12-01
出差住这里，酒店算是老酒店最能打的了。价格也合适。有个细节很好，酒店自带一个有线插座，这样坐在床上也够得到充电，房间也给升级了，安排了无烟楼层对於不抽烟的人很友好
酒店回复：
尊敬的宾客，非常感谢您下榻成都总府皇冠假日酒店！您对酒店整体入住的认可，我们深表荣幸！我们将持续秉持皇冠假日品牌地服务理念与各位宾客建立情感联结！再次感谢您对酒店的肯定，期待下次为您服务，祝旅途愉快！
Guest（Traveling with friends） 2025-12-01
The hotel is conveniently located near the metro station and a lively pedestrian street, making it very easy to get around. The room was quite clean and comfortable, and the reception staff were very friendly and helpful throughout my stay. Overall, a pleasant experience and great value for the location.
酒店回复：
Thank you for the wonderful review! We are delighted that you enjoyed our convenient location near the metro, your clean and comfortable room, and the friendly service from our reception team. It's a pleasure to know you found it great value.We look forward to welcoming you back soon!
Guest（Solo traveler） 2025-12-01
感谢Christina帮忙安排房间！酒店的圣诞氛围燃起来了，这次来成都，虽然是淡季，但是酒店还是很多人，蛮热闹的。
酒店回复：
尊敬的宾客，非常感谢您下榻成都总府皇冠假日酒店！您对酒店的认可，特别是提到员工Christina，我们深表荣幸！再次感谢您对酒店的肯定，期待下次为您服务，祝旅途愉快！

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（与好友旅游） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（Business traveler） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Solo traveler） 2025-12-01

客户评价由实住客人提供的真实点评