诺福克市中心温德姆花园酒店-住客评论

Guest（Other） 2026-01-01
All Staff were friendly and personable. Great room. Restaurant and Bar were perfect for me.
酒店回复：
Thank you so much for your kind words. We’re delighted that our team made you feel welcome and that you enjoyed your room, as well as the restaurant and bar. Knowing everything was a great fit for you truly means a lot to us. We look forward to welcoming you back for another wonderful stay soon the next time you're in Norfolk!
Guest（Other） 2026-01-01
The hotel was fine but dated. The shower didn’t work well and the toilet took some work to flush. I just had to stay one night and only really needed it to sleep and shower in the morning, so it was fine for me
酒店回复：
While we're glad we meet your needs, we understand we have room to do better. Our maintenance team will follow up on your concerns with your shower and bathroom, and we will also determine how we can improve our accommodations moving forward. Thank you, and we wish you well in your travels ahead.
Guest（Other） 2026-01-01
Clean room,great view,very kind manager,excellent bed & bedding,I will be back!!!the hotel was beautiful overall!
酒店回复：
Thank you for sharing such a wonderful review. We are delighted to hear that you enjoyed our impeccable accommodations, beautiful view, and the comfort of the bed and bedding. It is especially meaningful to know that the manager made such a kind impression and that the overall beauty of the hotel stood out during your stay. We truly value your comments and look forward to welcoming you back again!
Guest（Other） 2025-12-01
Rooms are basic. Uncomfy bed and hot room regardless of what we set thermostat to. Hotel bar closed at 830pm. We should have stayed at Marriot or hilton
酒店回复：
Thank you for sharing your feedback. We are sorry to hear that your room and the temperature did not meet your expectations, and that the early bar closing impacted your stay. Your comments have been shared with our team as we continually work to improve guest experiences. We appreciate your input and hope for the opportunity to provide a more comfortable stay in the future.
Guest（Family） 2025-12-01
Clean room; Very accomodating staff - we came in late and they were so kind. They also offered a microwave as we had a baby with us and needed to warm her bottles. They were very warm and friendly especially since it was over the Christmas holiday. Tracy & Shadreka in the 700 Bistro restaurant were very considerate and went above & beyond - even got me fresh lemon slices and honey for a sore throat. I am so grateful for the care and attention to detail including fresh fruit-infused water at the front desk. And the housekeeping staff was always cleaning up the lobby! Plus Ms Brenda at the desk was super informative (helped me to find restaurants that were open Christmas Day plus other relevant info). Really good stay; thank you!
酒店回复：
We’re so glad to hear you had such a wonderful stay at Wyndham Garden Norfolk Downtown during the Christmas holiday. It’s great to know our team’s kindness, attention to detail, and thoughtful gestures helped make traveling more comfortable. Thank you for sharing your experience, and we’d be happy to welcome you back whenever your travels bring you this way again.
Guest（Other） 2025-11-01
It was a little bit noisy. The air conditioner was making a noise all night. The people down the hall were playing their music really loud and slamming doors late at night but the establishment was vey nice. I would stay there again perhaps in a different room and floor. The cusservice was stellar.
酒店回复：
Thank you for sharing your review. It’s disappointing to hear that noise levels made it difficult to relax, though it’s encouraging that our hotel itself and our team’s attentive service still left a positive impression. Your willingness to return is truly appreciated, and your feedback helps guide future improvements to ensure a more restful experience next time. We look forward to welcoming you back to Wyndham Garden Norfolk Downtown for a seamless stay.
Guest（情侣） 2025-10-01
Clean room, staff was great with anything we needed, fast service, malls and shops within 20 mins of hotel, great stay.
酒店回复：
Dear Sydney,Thank you for your kind words! We're delighted to hear you enjoyed our clean atmosphere and friendly service. Your positive feedback means a lot to us, and we hope to welcome you back to Wyndham Garden Norfolk Downtown for another great stay soon!
Guest（商务旅客） 2025-10-01
Must be there was not good at all the floor was so dirty my feet was black I had to wipe them off constantly ask them to get the housekeeper to mop the floor and it stayed like that until the time I checked out
酒店回复：
Dear Afflina,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate your informing us of the need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.
Guest（其他） 2025-09-01
Need proper sign to know where ice machine is located
酒店回复：
Dear Glendorn,Thank you for choosing to stay with us. We trust that you found your room clean and conducive to rest and relaxation. We regret to learn of the difficulty you experienced in locating the ice machine. Your suggestion regarding improved signage is valued and will be considered for implementation. We look forward to the opportunity to welcome you back in the near future.
Guest（其他） 2025-09-01
It took the staff 30 minutes to get us a key to our room because of housekeeping, room was still dusty and had no toilet paper.
酒店回复：
Dear Jesse,Thank you for staying with us and for taking a moment to share your feedback. We sincerely apologize for any inconvenience you may have experienced, and please know that we are looking into what happened and exploring ways to improve. We truly appreciate your visit and hope you will consider returning in the future. It would be our honor to have the opportunity to provide you with a much better experience.

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2025-12-01

Guest（Family） 2025-12-01

Guest（Other） 2025-11-01

Guest（情侣） 2025-10-01

Guest（商务旅客） 2025-10-01

Guest（其他） 2025-09-01

Guest（其他） 2025-09-01

客户评价由实住客人提供的真实点评