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Dear Jerica,Thank you for taking the time to leave us a review. We're very sorry your time with us was not pleasant, and we understand how these issues impacted your stay. We are committed to enhancing our guest experience and have shared your concerns with the appropriate teams to ensure improvements are made. We hope you will reconsider returning, as we know we can provide you with a better experience.
Dear Ryann,Thank you for your feedback regarding your recent stay. We are delighted that you found our downtown location convenient. We hope to have the opportunity to welcome you back soon, so we can show you all the things that make us a guest favorite.
Dear Ryouto,Thank you for your feedback. We are glad to receive your high rating. Your input is valuable, and we will certainly take your comments into consideration as we continue to look for ways to enhance our guest experience. It was a pleasure having you here, and we hope to welcome you back in the future.
Dear RYOUTO,Thank you for sharing your experience. We are so glad our team was of the utmost assistance in helping you change your rooms, and we hope your new one was much more satisfactory. We look forward to welcoming you back when you return to Norfolk!