I like the hot water, tea, coffee, cookies, apples and popcorn supplies at the lobby. Hotel prepared champagne for my birthday but I was given a wrong room initially. Location is convenient but noisy, due to protests going on at the nearby hotels. They start early morning and end late at night. Room size is decent, we got a queen bed and it was soft. The toilet bowl position is very close to the toilet door and the wall. The room might not be ok for elderly or ppl with disabilities as there is only bath tub in the toilet.
I love the location, it is so close to Union Square, with restaurants and Bank of America only walking distances away. Macy's and other stores are also very close and Chinatown only 15 minutes walking if you want to look for Chinese food.
I also feel safe while staying here because the neighborhood is secure (of course you also need to stay alert & careful).
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