Winckley住宿-住客评论

Guest（家庭旅游） 2024-12-01
Spacious and current. Beds were comfortable. Great shower. Everything we needed. Convenient check-in with good info from staff/host.
酒店回复：
Hello Ronald, It's great to see you've had a great stay. I hope we can welcome you back again. Warm regards, Mia
Guest（其他） 2024-09-01
We did not get enough information when checking in about key fob opening door had to call late in the eve for assistance getting in .
酒店回复：
Hello Traxy, We include all check-in information in a text message sent to guests prior to arrival. I'm sorry to hear you struggled to get in during your stay. If there are any issues, we are available via phone 24/7. I hope you enjoyed everything else about your stay. Warm regards, Mia
Guest（其他） 2024-09-01
近火车站；行去超市6至7分钟；有煮食用具；不过免费迫车位不多；房间清洁
Guest（其他） 2024-03-01
Loud staff Stay was lovely apart from the very loud kitchen staff i heard this is a separate business but there was no repect for guests stayed there as was there early in the morning been very loud
酒店回复：
Hi Annalisa,Thank you for taking the time to leave some feedback. The Aven restaurant do work alongside us to keep disruption to a minimum to our guests. We like to ensure every guest has a comfortable stay. If you would prefer a apartment located away from this area, please do let us know next time and we'll be more than happy to allocate a more suited apartment for yourself.Warm regards,Steph
Guest（与好友旅游） 2024-01-01
和朋友一起出行住宿这个酒店，其他都好，却发生了一件事，事情是这样的，这是发生在我朋友身上，一夜无事，早上醒来翻身感觉皮肤有被东西扎到的刺痛感，翻身找，却发现了一枚类似“大头针的东西，马上叫来打扫房间的服务员，他们也看到了，并承诺会解决的，我们説希望尽快解决，因为我们是过来旅游的，在英国呆的时间不长，他们也承诺一定解决，回来朋友致电他们他们却説，你为什么晚上不説，早上才来説，并且説这是洗衣店的事情，好像让我们去找洗衣店吗（好搞笑）？态度很不好，这样的处理方法能让客人满意吗？这家酒店是我们旅程的前期发生的，之所以到我的行程结束再来评价，我是想比较一下英国其他地方酒店的服务，结果是没有，没有一家这么恶劣的态度对待客人，大概是想你们游客反正不是在英国常住，这样对待也是可以的，好像也不惧怕差评，现如今这样的待客方式很少很少，但要知道“一颗老鼠屎会毁了一锅粥啊！希望要入住的客人要多注意这家酒店的服务态度和待客之道！
Guest（与好友旅游） 2023-11-01
What a fab apartment! we stayed in The ‘Lodge’ which was so spacious, clean and had very comfortable beds. We managed to get parked in the onsite parking so that was stress free, 5-10 min walk to the centre of Preston, friendly staff. Would definitely return!
酒店回复：
Thank you very much for your kind words and we pride ourselves on guest experiences such as yours.
Guest（情侣） 2023-09-01
Very beautiful accommodation, clean and very spacious. Very convenient location. We were not impressed with the staff manager who decided to just open the door without knocking and proceeded to make conversation despite my girlfriend and I being indecent. She insisted that she did knock but thought we had not heard due to her claims that the TV was too loud from watching a series on Netflix at 4pm in the afternoon. She then decided to just push the door open as she also claims it had not been properly shut. It is a fact that the entire premises are fitted with fire doors, therefore the door shuts by itself. She also lied that she had apologized for the imposition and claimed to have poor vision so she could not see that we were in our under garments. It got to a point where we had an exchange in the corridors because she simply refused to acknowledge her violation against us. That ruined an otherwise perfect weekend celebrating my girlfriends birthday.
Guest（商务旅客） 2023-09-01
I stayed at this hotel a couple weeks back and my stay was great that I even recommended a friend of mine to stay. However during my friends stay when I came to visit, there was a disagreement and shouting in the corridors between a member of staff and a guest. This was disappointing as I had recommended this hotel for its quietness to a friend who was on a business trip.
酒店回复：
Hi Fadzai,Thank you for taking the time to leave us feedback, it is very much appreciated.I have checked the CCTV for this day and there were no reports of disruptions as the hotel was quite empty on that particular day so I am unsure where this noise was coming from and can only apologise. We are contactable 24 hours a day should you need our assistance however I cannot see from our records that anyone contacted us during your stay for assistance.Warm regards,Lauren-Sarah

Winckley住宿

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2024-12-01

Guest（其他） 2024-09-01

Guest（其他） 2024-09-01

Guest（其他） 2024-03-01

Guest（与好友旅游） 2024-01-01

Guest（与好友旅游） 2023-11-01

Guest（情侣） 2023-09-01

Guest（商务旅客） 2023-09-01

客户评价由实住客人提供的真实点评