客户评价 由实住客人提供的真实点评

酒店回复：

Thank you for choosing Hotel Grand Vert Kyu-Karuizawa for your sudden trip and for sharing so many beautiful photos of the snowy scenery.We are delighted that you enjoyed the snowy beauty of Karuizawa and found our Japanese-style bathroom comfortable. Regarding our location, we would like to mention that by the shortest route, our hotel is located approximately a 3-minute walk from the North Exit of Karuizawa Station.We also appreciate your feedback regarding the room assignment. While we were glad to facilitate an early check-in for you, we apologize if the specific room location caused you any concern. We will continue to strive for a service that meets all our guests' expectations.Thank you once again for the wonderful photos and your kind words. We look forward to welcoming you back on your next visit to Karuizawa.Sincerely,Hotel Grand Vert Kyu-Karuizawa

酒店回复：

Thank you very much for staying at Hotel Grand Vert Kyukaruizawa and for your wonderful review.We are honored that you consider our hotel a "gem" for travelers. We are delighted to hear that you found our location convenient. As you mentioned, our hotel is located approximately a 3-minute walk from the North Exit of Karuizawa Station and about a 7-minute walk from the Prince Shopping Plaza (Outlet). The nearby convenience stores are indeed very helpful for daily necessities.We are also pleased that you enjoyed the spacious room and our library area. It is wonderful to know that you and your family were able to relax in the lounge with a drink after a long day of walking.We look forward to welcoming you back in the future.

酒店回复：

Thank you for staying at Hotel Grand Vert Kyu-Karuizawa and for your valuable feedback regarding our Grand Room and the Shabu-shabu dinner.We are pleased that you enjoyed the spaciousness of the room and our convenient location, which is a 3-minute walk from Karuizawa Station.Regarding the Shabu-shabu dinner, we sincerely apologize that the pot size was insufficient for your group, causing you inconvenience. We take your comments seriously and will review our equipment for future improvements.At the same time, please allow us to explain the nature of this traditional Japanese dish. Shabu-shabu is typically enjoyed by boiling ingredients sequentially and gradually rather than all at once. Furthermore, the meat is intentionally sliced extremely thin so that it can be cooked perfectly in just a few seconds of immersion in the broth. We apologize if this was not clearly communicated at the time of serving.We appreciate your patronage and hope to welcome you back again.Sincerely,Hotel Grand Vert Kyu-Karuizawa

酒店回复：

Thank you very much for staying at Hotel Grand Vert Kyu-Karuizawa and for your wonderful review.We are delighted to hear that you were satisfied with our location, service, and breakfast. As you mentioned, our hotel is conveniently located approximately a 3-minute walk from the North Exit of Karuizawa Station, which many guests find ideal for traveling by Shinkansen.It is also a pleasure to know that you enjoyed our spacious rooms and the drink selection in the 2nd-floor lounge. We are glad that our breakfast provided a great start to your day. Your kind words regarding our staff’s service are truly encouraging for all of us.We sincerely look forward to welcoming you back on your next visit to Karuizawa.

酒店回复：

Thank you very much for choosing Hotel Grand Vert Kyukaruizawa for your first visit to Karuizawa, and for sharing your kind feedback.We are delighted to hear that you found our location convenient and enjoyed the festive Christmas decorations in our lobby. As you mentioned, our hotel is located just a 3-minute walk from Karuizawa Station and about a 7-minute walk from the Prince Shopping Plaza (Outlet), making it an ideal base for exploring the area.Regarding our breakfast, we are pleased that you enjoyed our signature picnic basket style. We deliver it directly to your room at your requested time so that our guests can enjoy a relaxing meal without worrying about their surroundings.It is a great honor to know that you plan to stay with us again. We look forward to welcoming you back on your next visit to Karuizawa.Sincerely,Hotel Grand Vert Kyukaruizawa

酒店回复：

Thank you very much for staying at Hotel Grand Vert Kyukaruizawa and for your detailed review.We are delighted to hear that you found our location convenient. As you mentioned, our hotel is located approximately a 3-minute walk from the North Exit of Karuizawa Station and about a 7-minute walk from the Prince Shopping Plaza (Outlet), making it an ideal base for shopping and sightseeing.We are also pleased that you were able to relax in the quiet environment and enjoyed a good night's sleep. It is wonderful to hear that you were satisfied with the spaciousness of the Tatami room and our staff's service.We look forward to welcoming you back in the future.Best regards,

酒店回复：

Thank you very much for staying at Hotel Grand Vert Kyukaruizawa and for sharing your detailed feedback.We are pleased to hear that you found our location convenient. As you mentioned, our hotel is located approximately a 3-minute walk from the North Exit of Karuizawa Station, with a convenience store situated directly across the street. We agree that renting bicycles is a wonderful way to explore the area, and we sincerely apologize that the electric-assist bicycles were fully booked during your stay.We are also delighted that you found the Twin Room spacious enough to comfortably open your suitcases and appreciated the separate bathroom and toilet layout.Regarding breakfast, we sincerely appreciate your feedback about the size of the table. We understand that a larger table would make dining in the room more comfortable, and we will share your valuable opinion with our team for future improvements.We look forward to welcoming you back in the future.Best regards,

酒店回复：

Thank you very much for staying at Hotel Grand Vert Kyu-Karuizawa and for taking the time to share your wonderful feedback.We are delighted to hear that you were satisfied with our location. As you mentioned, our hotel is located approximately 3 minutes by walk from the north exit of Karuizawa Station and about 7 minutes from the Prince Shopping Plaza (Outlet), which many guests find very convenient for sightseeing and shopping.We are also pleased that you found the nearby convenience stores and the tenant restaurants on the 1st floor useful during your stay. It is wonderful to know that you enjoyed the local Karuizawa beer as well.We look forward to welcoming you back in the future.Best regards,

酒店回复：

Thank you very much for staying at Hotel Grand Vert Kyu-Karuizawa and for your wonderful review.We are delighted to hear that you had a comfortable stay and enjoyed the service provided by our staff. It is also a pleasure to know that you appreciated our 2nd-floor lounge. The fireplace and beverage service are indeed designed to provide a warm, relaxing atmosphere, especially during the cold winter months.Regarding our location, we would like to mention that by using the shortest route, our hotel is actually situated only about a 3-minute walk from the North Exit of Karuizawa Station. As you noted, having a convenience store directly across from us is a feature many of our guests find very useful.Thank you for your kind words. We look forward to welcoming you back to Karuizawa soon.Sincerely,Hotel Grand Vert Kyu-Karuizawa