客户评价 由实住客人提供的真实点评

酒店回复：

Thank you for staying at our hotel.As you mentioned, breakfast at our hotel is not buffet style. It is served in your room.We are pleased to have been able to provide you with a comfortable space.If you have the opportunity to visit Karuizawa again, please stay at Hotel Grand Vert Kyu Karuizawa.

酒店回复：

Thank you for staying at our hotel.The Grand Room is our highest class of room, and as there is only one of it, it is highly competitive and highly sought after.We are very pleased that you were able to stay in such a Grand Room.Thank you for your positive review of the room and amenities.We also appreciate your feedback regarding the breakfast.If you have the opportunity to visit Karuizawa again, we hope you will stay at Hotel Grand Vert Kyu Karuizawa.

酒店回复：

Thank you very much for staying at Hotel Grand Vert Kyukaruizawa and for sharing your detailed feedback.We are pleased to hear that you found our location convenient. As you mentioned, our hotel is located approximately a 3-minute walk from the North Exit of Karuizawa Station. We are also glad that you enjoyed the spacious room, our free drink area, and the breakfast served in your room.Regarding your comment about the mold in the bathroom gaps, please allow us to clarify that this is actually the design pattern of the material, not mold. We sincerely apologize if this caused any misunderstanding or discomfort.However, regarding the stains on the bedroom wall, we sincerely apologize for the unpleasant experience. We will share this information with our cleaning staff to ensure proper maintenance.We hope to have the opportunity to welcome you back in the future.

酒店回复：

Thank you for staying at our hotel.Thank you for your positive review of the location.As you mentioned, our hotel is very close to the station, and there are two convenience stores nearby.Thank you also for your positive review of the rental bicycles and the spaciousness of the rooms.All of our staff were very happy to be able to celebrate your anniversary.If you have the opportunity to visit Karuizawa again, please stay at Hotel Grand Vert Kyu Karuizawa.

酒店回复：

Thank you for staying at our hotel.We are pleased with your high rating.As you said, our hotel is very close to Karuizawa Station.Thank you for complimenting the location.The photos are also lovely.We hope you will stay at Hotel Grand Vert Kyu Karuizawa again next time.

酒店回复：

Thank you for staying at our hotel.We are pleased to see your many photos and high rating.As you mentioned, all rooms at our hotel have separate bathrooms and toilets, and the bathrooms have large bathtubs and spacious washing areas.Thank you also for your positive comments about our staff, library, and welcome drinks.Please come visit our hotel again someday. We look forward to seeing you.

酒店回复：

Thank you for staying at our hotel.We are glad that you had a wonderful experience. We appreciate your kind words about our service, location, and environment.*Atago is not the hotel restaurant. It is a separate restaurant in the same building.Please come visit our hotel again someday. We look forward to seeing you.

酒店回复：

Thank you for staying at our hotel.We appreciate your positive feedback about our location and convenience.We are honored that you were also satisfied with your room.As for the air conditioning, it can be set to 19 degrees, but was that not enough for you?Please stay at our hotel again when you want to relax in Karuizawa.