多哈卢赛尔华尔道夫酒店-住客评论

Guest（独自旅游） 2025-05-01
世乒赛的原因，选择了这家酒店！从 11-26，真的超级舒服，很享受服务也很好！环境更不用説了。强烈推荐
Guest（与好友旅游） 2025-05-01
房间非常好，面积也大，床很柔软，服务也很好
Guest（与好友旅游） 2025-05-01
世乒赛期间定的，价格高昂，整体设施可以。
酒店回复：
Dear Jojoyfq,Thank you for choosing to stay with us and for taking the time to share your feedback.We’re pleased to hear that you found our facilities to be of a high standard and that they contributed positively to your overall experience. Your kind words mean a lot to us.We do understand that pricing during the World Table Tennis Championships was higher than usual due to increased demand across the city. We always strive to provide fair value while maintaining the level of service and amenities our guests expect, and we truly appreciate your understanding during such a peak period.We hope to have the pleasure of welcoming you back in the future, perhaps during a quieter time, so you can enjoy our offerings at a more relaxed pace.Warm regards,Waldorf Astoria Doha Lusail
Guest（与好友旅游） 2025-05-01
去了两次多哈，都住的这家，离vendome mall很近非常方便。酒店的泳池和私人沙滩绝美，前厅的中国小姐姐服务也超级好！！！
酒店回复：
Dear Guest User,Thank you for choosing to stay with us not just once, but twice! We’re delighted to hear that our convenient location near Vendome Mall, beautiful swimming pool, and private beach made your visits enjoyable. We’re especially glad to know that our front desk team member made such a positive impression—your kind words will be shared with her.We look forward to welcoming you back on your next trip to Doha!Warm regards,Waldorf Astoria Doha Lusail
Guest（家庭旅游） 2025-05-01
The drainage in the shower room didn’t works properly, we have reported to the front desk but they just fixed it after two days. The hotel didn’t provide new slipper even for a week. We have to line up for breakfast for more than half hour. Overall, the hotel is comfortable.
酒店回复：
Dear Simple,Thank you for your feedback. We’re glad you found the hotel comfortable overall, but we sincerely apologize for the delay in fixing the shower drainage issue and the inconvenience caused by the lack of slipper replacement during your stay. We also regret the long wait times at breakfast and are working to improve this.Your comments have been shared with the relevant teams to prevent these issues in the future. We appreciate your patience and hope to welcome you back for a much smoother experience.Warm regards,Waldorf Astoria Doha Lusail
Guest（家庭旅游） 2025-01-01
超级适合亲子旅行的酒店，超大超乾净的泳池，超级有趣的水上乐园，酒店的水上乐园一点都不小，工作人员耐心负责，孩子能玩大半天最满意的是酒店服务，每个人都有好的跟你打招呼，前台的中国籍Zang经理，非常的贴心，提前帮忙安排了房间，还帮忙延迟了退房时间早上用早餐的时候，乌兹别克斯坦工作人员很认真细致，永远面带微笑，帮忙倒咖啡，热情又友好，给我们留下了非常美好的回忆早餐是真的好吃，品种有丰富，出品都非常用心和精致唯一一点小瑕疵就是酒店的日餐厅很一般，服务不到位，因为一张优惠券折腾来折腾去最后还付了全款，沟通也不是很愉快
酒店回复：
Dear Xiaribaohebing,Thank you for sharing your detailed feedback! We're thrilled to hear that you and your family had such an enjoyable stay with us. It’s wonderful to know that our swimming pool and water park provided plenty of fun for the children, and that our team, especially Zang and the breakfast staff, made your experience even more memorable with their friendly and attentive service. We truly value the positive comments about the breakfast as well; we strive to offer a delicious and varied selection to start each day off right.I’m sincerely sorry to hear about your less-than-satisfactory experience at our Japanese restaurant. Your feedback regarding the service and communication issues will be carefully reviewed, as we always aim to provide seamless and enjoyable dining experiences for all of our guests. I can certainly understand your frustration, and I appreciate your patience in bringing this matter to our attention.We hope to have the opportunity to welcome you and your family back for another stay in the future, and we’ll do our best to ensure that your next visit is even more enjoyable. Thank you again for your thoughtful feedback!Warm Regards,Waldorf Astoria Doha Lusail
Guest（Other） 2024-11-01
The hotel amazing location amazing close to the mall, but the website trip not explain About Rome Handicap I am not happy about the application explain exactly what this is meaning accessible this mean handicap room, please for FUTURE but icon or explain don’t put another word. We are not understanding
酒店回复：
Dear Guest User,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our hotel's location and its proximity to the mall. We strive to provide a seamless and enjoyable experience for all of our guests, and we’re sorry to hear that there was some confusion regarding the description of accessible rooms on our website.We understand how important it is for the information to be clear and precise. Your feedback regarding the term “accessible” is valuable, and we will work to improve how this is communicated in the future. To avoid any misunderstanding, we will consider using clearer icons or detailed explanations to ensure that the meaning is easily understood by all guests.We appreciate you bringing this to our attention and will take immediate steps to enhance the accuracy and clarity of our descriptions. If you have any other suggestions or concerns, please don’t hesitate to reach out.Thank you once again for your feedback, and we hope to welcome you back for another wonderful stay soon.Warm regards,Waldorf Astoria Doha Lusail
Guest（家庭旅游） 2024-11-01
A Memorable Stay at Waldorf Astoria Lusail This was our first time staying at Waldorf Astoria Lusail, though we’ve also had the pleasure of experiencing the West Bay location, which we equally adore. As a family, we rarely revisit hotels, as we enjoy exploring new places, but when we do, it’s because the hotel holds a special place in our hearts. Waldorf Astoria Lusail is now firmly on that list, and we will definitely return. A Special Celebration Thank you for making my husband’s 50th birthday truly unforgettable. The complimentary cake was delicious and paired perfectly with the festive balloons—it was such a thoughtful touch! Food We thoroughly enjoyed our in-room dining experience. The Norwegian salmon and Omaha beef tenderloin were perfectly prepared, and the soup and dessert were delightful. The pricing was reasonable for the quality. The buffet breakfast offered a good variety of options, providing something for everyone. Room Our room was beautifully designed, featuring a bathtub, balcony, and a cozy side sitting area with tasteful décor. However, I did notice one minor inconvenience—there was no phone on the desk, only one near the bed, which meant I had to walk over to make calls. Staff The staff truly elevated our experience with their outstanding hospitality. Special thanks to Elizabeth for delivering the cake, and to Aung, Jul, and Mariam at the Bywater Restaurant for their attentive service. Jason at the pool and Bilmal and Ghem at the concierge area were equally amazing. The team’s warmth and professionalism left a lasting impression. A special shoutout to the kind lady who assisted us at the elevator—I wish I’d caught her name! Hotel Amenities We absolutely loved the hotel overall, but the highlight was the pool—it’s easily one of the best we’ve seen for families with children. The temperature-controlled feature was a bonus, and our little boy had an incredible time. The pool is likely the main reason we’ll be coming back, alongside the exceptional hospitality of the staff. Final Thoughts Waldorf Astoria Lusail is a perfect getaway for families, especially those with kids. We wholeheartedly recommend it and are already looking forward to our next visit.
酒店回复：
Dear Guest User,Thank you so much for sharing such a thoughtful and detailed review of your recent stay at Waldorf Astoria Lusail. We are absolutely delighted to hear that your experience was memorable, and that you enjoyed so many aspects of our hotel, from the beautiful room to the exceptional hospitality.It brings us great joy to know that we could make your husband’s 50th birthday celebration truly special. We will be sure to pass on your kind words to Elizabeth, Aung, Jul, Mariam, Jason, Bilmal, Ghem, and the rest of our team. They will be thrilled to hear that their efforts made such a positive impact on your stay.We’re also thrilled to hear that your little one had such a wonderful time at the pool. We’ve designed our amenities with families in mind, and it’s wonderful to know that the pool was a highlight for you. Your feedback about the phone placement in the room has been duly noted, and we’ll look into this to ensure even greater comfort for future guests.We truly appreciate your recommendation, and we can’t wait to welcome you and your family back to Waldorf Astoria Lusail for another unforgettable stay. Please don’t hesitate to reach out if there’s anything we can assist with in the future.Warm regards,Waldorf Astoria Doha Lusail
Guest（Business traveler） 2024-01-01
Amazing Waldorf property Enjoyed the private beach Nice breakfast Very memorable stay
酒店回复：
Dear sharonttThank you so much for taking the time to give us your amazing feedback. I am so incredibly overjoyed that you had such an amazing stay with us. I do hope that you have returned since, as it is always a pleasure for us to create memorable moments for you and your family.With Kind Regards,Chris FranzenGeneral Manager

客户评价 由实住客人提供的真实点评

Guest（独自旅游） 2025-05-01

Guest（与好友旅游） 2025-05-01

Guest（与好友旅游） 2025-05-01

Guest（与好友旅游） 2025-05-01

Guest（家庭旅游） 2025-05-01

Guest（家庭旅游） 2025-01-01

Guest（Other） 2024-11-01

Guest（家庭旅游） 2024-11-01

Guest（Business traveler） 2024-01-01

客户评价由实住客人提供的真实点评