雅基会议及水疗酒店-住客评论

Guest（其他） 2024-09-01
We stayed a week at the Iaki Hotel (and were sad not to meet Gheorghe Hagi !) We were very pleased with our room 303 which was extremely comfortable, the bed was good and quality linen. We had a large covered balcony with a sea view which was lovely. The bathroom was also good but need to mention the bath grab handle was coming away from the wall, we could have done with a rubber mat for the bath as it was very slippery and the towels were large and plentiful but over boiled and needed replacing. However it was otherwise a good bathroom. The front desk staff were exceptionally good and helpful and sorted us out the hop on hop off open top tourist bus into Constanta which we thoroughly enjoyed. The bus stops close to the hotel both directions and amazingly was only ￡2 each for over 2 hours ride. There's no audio though and the provided map was difficult to follow with 100 numbers, but it was fun ! Breakfast was a bit of a struggle, bread ran out by 9.30 most days and one day the bread available was very stale. The orange juice was lovely as were the croissants. The cooked section did not really suit the English palate, the omelettes were like tasteless leather and who eats salad for breakfast ? I absolutely loved the pool BUT there is a children's pool but the children were all in the main pool and in the deep end with water wings on and jumping in so getting a swim at times was difficult. People also put very large inflatables in the pool which again was tricky as they kept tipping the occupants over into the water. I was twice knocked by children diving in. The other disappointment was the lack of collection of plates and plastic tumblers etc - while the 2 pool staff sat playing on their phones. Three parasols blew over during our stay and one hit my husband but no-one came to see if he was ok, he was, but had a graze where the broken off part hit him. It also hit a man standing by the pool but the pool staff just collected it up and never asked if everyone was ok. We ate 3 nights in the Terrace Restaurant which was ok but it was hard work getting some staff to get our order right. To be honest some staff are rather sloppy and it is not possible to tell who is the Manager because that person needs to be about more making sure things are running smoothly. It is a very comfortable place to stay and I am glad we stayed there as it is classy in appearance and rooms appeared to be sound proof. I would stay there again if I came to Mamaia but I hope some of my criticisms are taken on board as helpful to improve the customer experience.
Guest（家庭旅游） 2024-09-01
I would like to begin by congratulating the staff at this hotel, very friendly, empathic and helpfull all the time spent here. As an example, they remembered my wife askedfor a desert and feedback to her once the cake was ready. Very clean, amazing food(quality not quantity), spacious room (Even though it needs a modern refurbishment), warm pools, free amenities from Gerovital(1st time i see this in a hotel and i travelled a lot). The only things that i didn’t like were the beach which needs an improvement(bathrooms nearby) and the fact that i didn’t get to see the football king,Gica Hagi :). Booking Rating, i wpuld say 9+, and I am an exigent client. In conclusion,congrats to all of Iaki’s staff for this high end service,surely we will come back next year!
酒店回复：
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Kind regards, Scarlat Bianca Guest Relations
Guest（其他） 2024-09-01
Great hotel and great staff. very friendly and helpful. The only comment I have is that the shower cabin is very small and you barely have room to turn. Also the cabin shower handle was very loose and you have to be very careful when you open and close the shower cabin door. In addition, for a four-star hotel you could have a pen and a notepad in the room for the guests to use if they need to. Other than that- great location, great food, great staff, great service.
Guest（其他） 2024-09-01
The view is amazing if you choose the sea view room, the pools are great, because it is for all kinds of people, including people that don't know to swim and little children. The beach sand was horrible, I had to stay with my flip-flops all the time and to be aware of my child to not cut himself while he was playing with the sand. There were beach vendors, that was something I didn't expect in this area because it is a "private" beach zone of the hotel. The mattresses for the beach chairs were dirty and broken. I hope all of that will be solved in the future.
Guest（家庭旅游） 2024-06-01
We booked 2 rooms to spend the weekend with family at Iaki.Even though the hotel surroundings and facilities are kept clean and in good conditions, the rooms are in need of a refurbishment as most light switched and door knobs are damaged.Staff from reception and restaurant were attentive and quick.Breakfast was good with enough variety to choose from.Dinner at the restaurant was also tasty and with big portions.Hotel provides a private beach with sunbeds free for hotel guests as well as free parking if you're lucky to get a empty spot,Generally a good option, but in need of a refresh
酒店回复：
Dear guest, Thank you for your stay with us and for sharing your experience with us. We were pleased to read you liked the food, but were sorry to hear there were some issues with the rooms. Please rest assured we have addressed this with the team to ensure we improve on this. Kind regards, Maria Hagi- Reservation Agent
Guest（家庭旅游） 2024-04-01
A hotel rated 10. We were very pleased with the SPA area. Also, the relaxation massage services, which I benefited from, were great. Quality staff! The breakfast is very consistent and very varied. I have never met in Romania, until this hotel restaurant Iaki, such a varied menu (breakfast included). In the rooms, the wifi signal is good. Although the night was cool, it was pleasant in the room, we did not turn on the air conditioning. Cleaning very ok. It deserves its stars. I specify that Mr. Gica Hagi was very kind to us, friendly and modest. We will gladly return to this wonderful location!
酒店回复：
Good afternoon, Thank you for sharing your feedback regarding your stay! I am glad that we were able to make your stay memorable. Also, thank you for the kind words regarding the food and staff. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at Iaki Hotel and we hope that you will consider us for your next business trip! Kind regards, Maria Hagi- Reservation Agent
Guest（商务旅客） 2023-04-01
The breakfast is great, large variety of food and not always fhe same. The hotel is right in the middle of the town. Great location

雅基会议及水疗酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2024-09-01

Guest（家庭旅游） 2024-09-01

Guest（其他） 2024-09-01

Guest（其他） 2024-09-01

Guest（家庭旅游） 2024-06-01

Guest（家庭旅游） 2024-04-01

Guest（商务旅客） 2023-04-01

客户评价由实住客人提供的真实点评