客户评价 由实住客人提供的真实点评

酒店回复：

Dear Cheryl A, Thank you for sharing your feedback. We are pleased you enjoyed our pools, gardens, and the friendliness of our staff, but we are very sorry to hear that other aspects of your stay did not meet expectations. Your comments regarding the room facilities, storage, safe, and beverage options have been noted and shared with our management for review. Regarding the cockerels and chickens, please note they are free-range animals from the surrounding area and not owned by the resort, which unfortunately means we are unable to remove them. We do understand how they may have disturbed your rest, and we regret any inconvenience caused. We truly value your comments and hope to have the chance to welcome you again for a more enjoyable stay ! Kind regards, Hotel Management

酒店回复：

Dear Elaine H, Thank you for your feedback. We’re glad you enjoyed our pool, animation team, and dedicated staff. We’re sorry some aspects, like rooms, food, and extra charges, fell short. Our beach is a Blue Flag site preserved for wildlife, and the free-range cockerels are beyond our control. We appreciate your suggestions and hope to welcome you back for an even better stay ! Kind regards, Hotel Management

酒店回复：

Dear Marta A, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed the spacious grounds, the greenery, and the comfort of your room. It is also wonderful to know that our allergen labeling and food options were helpful for your family, and that you appreciated the friendliness of our team, the large pool, and the quality of the coffee. We also appreciate your constructive feedback regarding the dining experience. Your comments about food temperature, breakfast variety for guests with allergies, and overall quality compared with other destinations are very valuable to us. We continuously work to refine our offerings, and your observations will certainly assist us in that effort. It is a pleasure to read that you had a comfortable and enjoyable holiday overall, and we hope to have the opportunity to welcome you back again in the future. Kind regards, Hotel Managment

酒店回复：

Dear Karina D, Thank you for sharing such a detailed review. We appreciate your feedback as it highlights both the strengths you enjoyed, such as our pool area, coffee and ice cream, as well as the areas where you felt we could improve, including the food selection, rooms, and beach facilities. Your comments will be shared with the management team for further evaluation and improvement. We wish you happy holidays on your future travels. Kind regards, Hotel Management

酒店回复：

Dear Jusko T, Thank you so much for your glowing review and for taking the time to share such detailed and thoughtful feedback. We are absolutely delighted to hear that your stay with us was such a positive experience. Your kind words about the cleanliness of our rooms, the friendliness of our team, and the quality of our food and beverages truly mean a lot to us. It is wonderful to know that our entertainment options and convenient location added to your enjoyment, and that you were able to take in the beautiful sunset views from our beach. Knowing that you have extensive experience with 5-star all-inclusive resorts and still consider us one of the best in terms of value for money is an incredible compliment . Thank you. We are especially pleased that you found our hotel family-friendly and welcoming for guests of all ages. Your appreciation encourages us to continue doing our best to create memorable experiences for all our guests. We sincerely hope to have the pleasure of welcoming you back again soon. Kind regards, Hotel Management

酒店回复：

Dear 665m_Ianies, Thank you very much for your excellent rating and for sharing such a detailed review. We are delighted to know you enjoyed our facilities, pools, and the service from our team members, especially Kim, Joshua, and their colleagues. We also appreciate your constructive feedback, which helps us to further improve. It would be our pleasure to welcome you back again soon ! Kind regards, Hotel Management

酒店回复：

Dear Manteltje, Thank you very much for taking the time to share such a detailed review of your stay with us. We truly value your feedback, as it helps us improve the services and facilities we provide to our guests. We are delighted to read that you appreciated the friendliness of our team, the comfort of your bed, and the quality and freshness of our buffet options. Your kind words about our restaurant and reception staff are greatly appreciated and will be shared with the team. At the same time, we regret to learn that certain aspects of your stay did not meet your expectations. Your comments are extremely important, and we will review them with the relevant departments to ensure improvements are made. We also regret that you were not fully satisfied with the themed restaurants and the availability of sunbeds, although we have several pools but as the complex is huge the distance seemed to be most of your concern moving around them, our club cars are available to move you to different areas of our hotel complex if required. While we are saddened that you would not consider returning, we truly appreciate the time you took to share your thoughts with us and we hope that, in the future, you may reconsider and allow us the chance to welcome you back for a more enjoyable stay, perhaps in the low season when there are less people would be an excellent idea for you. Looking forward to you giving our hotel another visit ! Kind regards, Hotel Management

酒店回复：

Dear Kathrin V, Thank you so much for sharing such a wonderful review of your recent stay at the Blue Lagoon Resort. We are truly delighted to hear that you enjoyed a fantastic holiday with us and that your upgraded room with direct pool access added that extra touch of comfort and relaxation to your stay. It is a pleasure to know that you appreciated the beauty of our gardens, the relaxing atmosphere at the adults-only pool, and the lively ambiance of our main pool. We are also very glad that you enjoyed your dining experiences, especially breakfast at the Kavari Restaurant and the evenings at our à la carte venues. Your kind words about the team at Ilios Bar mean a lot, and we will make sure to share your praise with them as well as with the rest of our colleagues, both front and back of house. They will be thrilled to know their efforts contributed to making your holiday so memorable. We sincerely thank you for your compliments on the cleanliness and upkeep of the resort, and above all, for your intention to return. It will be our pleasure to welcome you back for another wonderful stay in the future. Kind regards, Hotel Management

酒店回复：

Sehr geehrter grexi1307, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem kürzlichen Aufenthalt mitzuteilen. Es freut uns zu h?ren, dass Sie das ger?umige Familienzimmer sowie die gro?zügigen ?ffnungszeiten der Restaurants und Teile des Unterhaltungsprogramms, wie die Kinderdisco und die Abendshows, zu sch?tzen wussten. Ihre Anmerkungen zu weiteren Aspekten Ihres Aufenthalts haben wir zur Kenntnis genommen. Wir bieten eine gro?e Auswahl an Speisen in unseren Buffet- und Themenrestaurants an, verstehen jedoch, dass nicht jede Auswahl den pers?nlichen Vorlieben aller G?ste entsprechen kann. Der Wasserpark ist mit Bereichen für Kinder und Erwachsene ausgestattet. Aus Sicherheitsgründen gilt für die gr??eren Rutschen, die für ?ltere Kinder und Erwachsene vorgesehen sind, eine Mindestk?rpergr??e von 1,20 Metern – ein Standard, der internationalen Richtlinien entspricht. Was die Sonnenliegen am Strand betrifft, so sind diese gegen eine geringe Gebühr verfügbar, w?hrend die Sonnenliegen an den Pools kostenlos zur Verfügung stehen. Nochmals vielen Dank fuer Ihr Feedback Die Hotelleitung