客戶評價 由實住客人提供的真實點評

酒店回復：

Thank you for sharing your experience. We’re happy to hear you enjoyed the quiet room, excellent accommodations, and the convenience of our valet parking. We also appreciate your feedback regarding breakfast pricing and options, as guest input helps guide future improvements. We hope to have the opportunity to welcome you back again.

酒店回復：

Thank you so much for your kind words! We’re delighted to hear that our staff made such a great impression and that the front desk gentleman you interacted with provided 5-star service. Even without a name, we’ll be sure to share this feedback with our morning team so he knows his efforts were noticed and appreciated.

酒店回復：

Thank you for taking the time to share your feedback with us. I’m glad to hear that you enjoyed our spacious and clean rooms and that our team provided courteous and supportive service throughout your stay.I do apologize that the breakfast selection felt limited and a bit overpriced. Your comments are valuable, and I’ve shared them with our Food & Beverage leadership team

酒店回復：

Thank you so much for your wonderful feedback! We’re thrilled to hear that our staff made you feel welcomed and supported throughout your stay. It’s also great to know you enjoyed the cleanliness of the hotel, the convenience of our location, and the ease of valet parking.

酒店回復：

Thank you so much for your kind words! We truly appreciate you taking the time to share this. Our front desk team and valet staff will be thrilled to know they helped make your stay amazing from start to finish.

酒店回復：

Thank you for your feedback, we are glad that you had a good time. w\We understand your concerns regarding Breakfast. However, Courtyard as a Brand does not offer complimentary breakfast. With our Marriott catalog, there are other brands that do.

酒店回復：

Thank you so much for your feedback! I completely understand your thoughts about having complimentary coffee in the lobby. As part of the Courtyard brand, our hotel features The Bistro, where we offer a variety of Starbucks coffee options for purchase. Still, I truly appreciate your suggestion, and I’ll be sure to share it with our leadership team as we continue looking for ways to enhance the guest experience.We’re glad to hear everything else about your stay was great, and we hope to welcome you back again soon!

酒店回復：

Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay and that our team, cleanliness, and valet service made a positive impression. I’m truly sorry to learn that the pool temperature was not as comfortable as expected. Your comments are very important, and I’ll be sharing this with our team so we can look into it.We’re so glad the rest of your visit was enjoyable, and we hope to welcome you back soon for an even better experience.Warm regards,

酒店回復：

Thank you for sharing your feedback with us. We’re happy to hear you enjoyed your stay and found our location convenient for attending events at the Xcel Energy Center.We understand your concern regarding parking. Due to our location in downtown St. Paul, valet is currently the only option we’re able to offer, and we appreciate your understanding.Regarding the surrounding area, our team is always happy to provide recommendations for nearby dining and activities to ensure you feel comfortable exploring during your visit.We hope to welcome you back again in the future and thank you once more for your comments.

酒店回復：

Thank you for taking the time to share your feedback. I’m truly sorry to hear about the interaction you experienced with one of our front desk associates. Please know this is not the level of service we strive to provide, and your comments will be addressed directly with our team to ensure all guests feel welcomed and respected.I also appreciate your observations regarding the room setup, maintenance items, and overall property experience. Your feedback on the furniture arrangement, light fixture, and door noise has been shared with our maintenance and operations teams for review. While we are glad you found the room itself decent, we understand how these details can affect comfort, and we’ll use your input to make improvements where possible.We value your comments, as they allow us to improve both our service and our facilities. I hope we’ll have the chance to welcome you back and provide you with a much better experience.