瓜纳卡斯特JW万豪度假酒店及水疗中心-住客评论

Guest（其他） 2026-01-01
Room was great. Staff were helpful but for this price we expected better communication skills. They should be better versed in English.
酒店回复：
Thank you sincerely for sharing your rating and for highlighting both the comfort of the room and the helpfulness of our staff. We also appreciate your feedback regarding communication in English; comments like yours are valuable, as they help us identify opportunities for improvement and strengthen the training we provide to our team.We hope to have the opportunity to welcome you again and offer an even more satisfying stay.
Guest（Family） 2025-12-01
Dirt road to go out ; how can you build a property this good and then have a mile of dirt road to approach ? Overpriced for the facility and amenities
酒店回复：
Thank you sincerely for sharing your feedback following your recent stay. We appreciate your remarks regarding areas that represent opportunities for improvement, particularly related to the access to the property and the perceived value of the facilities. Your observations are very important to us, as they help strengthen our processes and evaluate potential adjustments to enhance our guests’ experience.We hope to have the opportunity to welcome you again and provide a more satisfying stay.
Guest（家庭旅游） 2025-12-01
Shower space very small, to open the water you will get wet, can’t try it with extended hand. Breakfast buffet underwhelming, limited, no self-service of coffee/capuccino. Omeletes made to order in only one station and they are small. ‘Ocean View’ is not such, with many obstacles on the line of sight and far. No luggage rack in the room. AC control very limited on temperature selection. People are nice, so is the area surrounding it.
酒店回复：
Thank you for taking the time to share your feedback. We are sorry that certain aspects of your stay did not meet your expectations. Your observations regarding the room and breakfast have been shared with our team to review improvements that ensure greater comfort and satisfaction. We are pleased to know you appreciated the friendliness of our staff and the surrounding area, and we hope to have the opportunity to welcome you back for an enhanced experience.
Guest（与好友旅游） 2025-11-01
Yes, very clean they organized and cleaned our room multiple times a day. They could’ve had more restaurants open. Some music down at the pool would’ve been nice. Apparently we went during their lowest season and it was only about 5 to 10% occupied so it was pretty quiet. There was a minor construction that disrupted our afternoon one day with some very loud pressure washers. It’d be nice if they had a club with music and dance floor . but they did upgrade us when we got there to a better room with an ocean view. I was very appreciated of that.
酒店回复：
Thank you for sharing your experience. We are glad to hear you appreciated the cleanliness, the helpful staff, and the room upgrade. We also value your suggestions regarding restaurant availability, pool ambiance, and the temporary noise from maintenance work.Your feedback has been shared with the relevant teams as we continue working to enhance our guest experience. We would be happy to welcome you back again.
Guest（Couple） 2025-09-01
The property was very clean and the staff were very respectful and professional. It was an amazing experience overall.
酒店回复：
Thank you very much for your perfect rating. We are pleased to know that you found the property very clean and that our staff treated you with respect and professionalism. It is truly rewarding to know that your overall experience was amazing. We would be honored to welcome you again in the future.
Guest（其他） 2025-09-01
Estadia Excepcional Muy buena experiencia Excelente servicio y atencion Comidas y bebidas de calidad
酒店回复：
Estimado Dayvin Masis Garcia,Muchas gracias por su excelente comentario y calificación. Nos alegra saber que tuvo una muy buena experiencia y que disfrutó de nuestro servicio, atención y la calidad de nuestras comidas y bebidas. Su reconocimiento nos motiva a seguir ofreciendo experiencias memorables?Será un placer recibirle nuevamente!
Guest（Family） 2025-08-01
This property was perfect for our family! The pool was great, restaurant options were delicious, and the beach was beautiful and convenient. We watched beautiful sunsets and had a very relaxing time. There were activities available throughout the day like mixology classes, cooking classes, yoga, bike rides, etc. The staff were so friendly and helpful! We would definitely stay here again!
Guest（Couple） 2025-08-01
I wouldn't go back here. If you're already in the area and looking for a place to stay for a couple nights it's probably worth it, but we did our honeymoon here for 8 nights and I wouldn't recommend staying here for that long. Pros: - The pool and property grounds are pretty awesome - Most of the staff are really nice and friendly - All of the food, although limited (see Cons section), was quite good, everything tasted great Cons: - We did the "All Inclusive" option, don't do this. There's so few restaurants and one of them isn't even included in the All Inclusive package, on top of that there are menu items/drinks that aren't included too. It was also confusing what was and wasn't included, kept getting different answers from the staff, so I was nervous that I was going to get a huge bill by the end of the trip. - The pool was quite warm for a few of the days we were there (early August), makes sense for how hot the weather was when we were there, but it wasn't very refreshing when you're looking for an escape from the heat - I see a lot of people praising the cleanliness in other reviews, but we had gross dark smudges around the bathroom and stains on sheets and the chair in the room. Nothing too crazy, but was a bit gross. - If you're looking for a nice beach, don't go here. It's very rocky, was quite choppy when we were there, and the sand isn't anything to write home about (though there are shells and things to see if that's what you're into)
Guest（Family） 2025-08-01
I liked that the property had friendly staff and the grounds were well maintained as well as the room. It was more remote which hindered us from leaving the property except for an excursion. It was posted the beach had strong currents and swimming was ill advised which was disappointing. Also no Costa Rican food options for dinner restaurants on the property and there were limited options close to the resort. My other issue was we purchased “all inclusive “ and many times we were served drinks that were not covered but told after the fact which was irritating. Sparkling water was not included- odd. Overall it was ok, the resort shows wear. If you are looking to get out on your own and go to town- this is not the resort for you.
Guest（Family） 2025-08-01
The property is beautiful, the staff is fantastic, and the food is delicious. The room had a lovely view of the garden from the balcony and my children absolutely loved the pool. One downside: It is very secluded so it is a long drive to go one excursions.

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-01-01

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（与好友旅游） 2025-11-01

Guest（Couple） 2025-09-01

Guest（其他） 2025-09-01

Guest（Family） 2025-08-01

Guest（Couple） 2025-08-01

Guest（Family） 2025-08-01

Guest（Family） 2025-08-01

客户评价由实住客人提供的真实点评