客户评价 由实住客人提供的真实点评

酒店回复：

Dear Sayaka369,Thank you for taking the time to share your feedback and for rating your stay. We’re glad to hear you enjoyed the beautiful pool views, the atmosphere with music, and our convenient location near the beach and public transportation.We sincerely apologize for the power outage you experienced during your stay. We understand how disruptive this can be, and we regret the inconvenience it caused. While such situations are sometimes beyond our direct control, your comments have been noted and shared with our team to ensure better communication and support should a similar issue occur in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more comfortable stay.Kind regards,YOTEL Miami Management Team

酒店回复：

Thank you for your review. We’re sorry for the delay in getting your room ready and understand how frustrating it is to wait after arriving, especially when you’re paying for a smooth experience.We also regret that the pricing and charges felt unclear. Our menu items are priced individually, and the additional $35 is typically a mandatory property fee (often covering items like amenities and services). We understand how it can feel unexpected if it wasn’t clearly explained upfront, and we’ll keep working to make all fees and pricing as transparent as possible at booking and at check-in.Thank you again for sharing your experience.

酒店回复：

Thank you for sharing your feedback and for staying with us. I’m sorry the room size and bed width did not meet your expectations, and I especially apologize for the way the pre–check-out knock made you feel, this is not the tone we want to set, and we’ll be addressing it with the team. We appreciate you noting that breakfast was decent, and we’d truly value the opportunity to provide a better experience next time.

酒店回复：

感谢您分享反馈。很高兴您觉得位置方便，但对于前台的疏忽导致重复收费，我们深表歉意。也感谢您説明携程已协助解决此事。我们会加强前台的核对流程，避免类似情况再次发生。期待未来有机会为您提供更顺畅的入住体验。

酒店回复：

Dear guest, Thank you so much for the 10/10 review! We’re thrilled you enjoyed your stay at YOTEL Miami and loved our location near Biscayne Bay and the hop-on/hop-off buses.It’s wonderful to hear our team was friendly and helpful, and that you made the most of the large pool, whirlpool/hot tub, and gym.We truly appreciate your kind words and can’t wait to welcome you back on your next visit to Miami!Warm regards, YOTEL MIAMI

酒店回复：

感谢您给出 8.5/10 的评价！很高兴您喜欢我们的早餐，也感谢您提到房间偏小、停车费用较高等感受。关于您提到的“订单已含早餐，但服务生仍请您签单且有小费栏”的情况，我们很抱歉让您感到困惑。一般来説，即使早餐已包含在房费/订单里，餐厅仍可能会请客人签单作为系统入账与核对记录；小费栏位通常是标准格式，是否填写/添加取决于您。同时也理解您对停车费用的反馈，市中心区域停车价格波动较大。感谢您的建议，我们会持续优化整体体验，期待您下次再来迈阿密时继续选择我们！

酒店回复：

感谢您对我们酒店的 10/10 评价！也非常理解您帮朋友订房时的担心，很高兴最终朋友入住后反馈“酒店真不错”，并且退房结账 清清楚楚，让您也放心了。期待下次您和朋友再次回到迈阿密时继续选择我们，欢迎再住！

酒店回复：

Thank you so much for your outstanding review! We’re delighted to hear that you had such an enjoyable and worthwhile stay with us. It’s wonderful to know that YOTEL Miami met all your expectations for a great business trip. We truly appreciate your kind words and can’t wait to welcome you back again soon!Warm regards,The YOTEL Miami Team

酒店回复：

Thank you so much for your perfect score! We’re thrilled you found our hotel cute and enjoyed the easy check-in, your lovely clean room, and the free welcome cocktail.We truly appreciate you staying with us and can’t wait to welcome you back again soon!