客户评价 由实住客人提供的真实点评

酒店回复：

Dear Valued Guest,Thank you for your feedback! We’re glad you enjoyed our service and location. However, we sincerely apologize for the pricing of our laundry service—it can indeed be surprising. We strive to offer competitive rates across our amenities and appreciate your understanding. Your comments are valuable to us, and we’ll take them into consideration as we work to enhance our guests' experience. We hope to have the chance to welcome you back. Warm regards/ Eric Vo/ Front Office Manager.

酒店回复：

Dear Fionsummer, Thank you for your kind review! We're so glad you enjoyed the room and the retro South Asian style – it’s great to hear that you appreciated the attention to detail in the decor. We also appreciate your feedback on the overall size of the hotel. We aim to create a cozy and beautifully designed space for our guests. Hope to welcome you again soon. Warm regards/ Eric Vo/ Front Office Manager.

酒店回复：

Dear Tram V, Thank you for your fantastic review! We're delighted to hear you enjoyed our beautiful, quiet, and cozy resort. It's wonderful to know that you found the room clean and spacious, the bed soft, and the shower strong. We're also thrilled that you loved the amazing beach. We truly appreciate your high recommendation and hope to welcome you back soon. Best regards/ Eric Vo / Front Office Manager.

酒店回复：

Dear alohamahalo, Thank you for sharing your feedback. We apologize that your experience at our hotel did not meet your expectations.Regarding our hotel's décor style, we understand that personal preferences vary, and we regret any inconvenience caused. Your comments about the facilities and amenities are duly noted, and we will review them with our team for improvements.We are glad to hear that you found our beds comfortable and appreciated the cleanliness of the rooms. However, we apologize for any inconvenience caused by the sand outside your room; we will ensure better maintenance in the future.Regarding breakfast, we strive to provide high-quality food options and will take your feedback about variety into consideration for future improvements.Our team aims to provide a five-star level of service, and we regret if we fell short of your expectations in any way. We appreciate your insights regarding value for money, and we will review our pricing and service offerings accordingly.We sincerely apologize for any inconvenience caused during your stay and hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards / Eric Vo/ Front Office Manager.

酒店回复：

Dear Tassaran,We're delighted to hear that you and your family had a pleasant experience with us! Providing quick and smooth check-in service is one of our priorities, and we're glad we could meet your expectations. It's wonderful to know that your mum and grandma were satisfied with their time at our hotel. We appreciate your kind words and hope to welcome you all back again soon for another enjoyable stay.Warm regards/ Eric Vo/ Assistant Front Office Manager.

酒店回复：

Dear Shanzhazha, Thank you so much for your kind words! We strive to create memorable experiences through our stunning scenery and delicious cuisine. Your feedback means a lot to us, and we hope to have the pleasure of serving you again in the future. Best regards/ Eric Vo/ Front Office Manager.

酒店回复：

Dear Valued guest, Thank you for sharing your wonderful experience! It's fantastic to hear that you enjoyed your time at our resort in Mui Ne. We're delighted that you appreciated our attention to design and found our facilities, including the spa and swimming pool, to your liking. Our team works hard to ensure our guests have a memorable and relaxing stay, so it's incredibly rewarding to receive your recommendation. We hope to welcome you back soon for another rejuvenating retreat by the beach. Best regards/ Eric Vo/ Assistant Front Office Manager.

酒店回复：

Dear Chen,We truly appreciate your kind words regarding your recent stay with us! It's wonderful to hear that you enjoyed your time at our hotel. However, we sincerely apologize for any inconvenience caused by the noise from the adjacent room. We take your feedback seriously and will address this issue promptly to ensure a more peaceful experience for our guests in the future. Additionally, we value your suggestion regarding the EV car charger and will certainly consider implementing this to further enhance our amenities. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon.Eric Vo/Assistant Front Office ManagerEric Vo/Assistant Front Office Manager

酒店回复：

Dear Value Guest,Thank you for staying with us and your kind rating. We appreciate it and look forward to welcoming you back in the future. Eric Vo/ Assistant Front Office Manager

酒店回复：

Dear Misa,Thank you for sharing your experience with us! We're sorry to hear about the mosquito issue but glad you still enjoyed your overall visit. Rest assured, we'll take steps to resolve this problem, and we look forward to welcoming you back soon The Anam Mui Ne.Eric Vo/Assistant Front Office Manager