客户评价 由实住客人提供的真实点评

酒店回复：

Dear Value Guest,Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We're delighted to hear that you found the overall facilities well-maintained and enjoyed the attentive room service, including the delightful chocolate delivery. However, we're sincerely sorry to learn about the disappointing experience you had at our Indochine restaurant during dinner.We deeply regret any inconvenience caused by non-hotel guests dining at the restaurant and the disturbance caused by the use of bright lights and flash photography. Maintaining a comfortable environment for all our guests is our top priority, and we understand how this situation impacted your dining experience negatively. Rest assured, we'll take immediate steps to address this issue and ensure that all guests are informed of our policies regarding such disturbances before entering the restaurant.We apologize for any ambiguity in our response to your inquiry and assure you that we take such matters seriously. Your feedback is invaluable to us as we continuously strive to improve our services and provide a pleasant experience for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Eric Vo/Assistant Front Office Manager

酒店回复：

Dear Value Guest,Thank you for your glowing review! We're thrilled to hear that you enjoyed our delicious breakfast, excellent service, and the beauty of our private beach. It's fantastic that you found the waves invigorating and our pool stunning. We're delighted that our recommendations for beachside dining were to your liking and that you found our prices reasonable. Our team takes great pride in providing warm and attentive service, and we're pleased that you felt well taken care of during your stay. We look forward to welcoming you back for another wonderful experience soon.Eric Vo/ Assistant Front Office Manager

酒店回复：

Dear Value Guest,"Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at our Vietnamese-style resort. While our rooms may not offer a direct view of the sea, we're glad to know that the proximity to the beach provided a comfortable and enjoyable experience.We're thrilled that you found our breakfast delicious, and it's wonderful to hear that you enjoyed the lunch experience at our Vietnamese restaurant, which offers a diverse selection representing the different regions of Vietnam. We're especially pleased that the stir-fried noodles were a hit, particularly among children.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Eric Vo/Assistant Front Office Manager

酒店回复：

Dear Kyungwon,Thank you for your feedback! We're glad to hear that you found your overall stay worthwhile and enjoyed our pool and service. We apologize for the inconvenience caused by the location of your room above the lobby, resulting in a lack of view and noise disturbance. We'll take your comments into consideration to improve our guests' experiences in the future. We hope to welcome you back for a more enjoyable stay.Eric Vo/Assistant Front Office Manager

酒店回复：

Dear Phoebe,Thank you for your glowing review! We're delighted you enjoyed our stunning beachfront, spacious accommodations, and attentive service. It's fantastic you found our amenities thoughtful and our breakfast diverse and delicious. We're honored to be your choice in Vietnam and look forward to welcoming you back for another comfortable stay.Eric Vo/Assistant Front Office Manager

酒店回复：

Dear Phoebe Tran,Thank you for staying with us and kind compliments to our facilities & design. We look forward to welcoming you back int he future.Kind regards,Lanh/Front Office Manager

酒店回复：

Dear Deepak babulal,Thank you for staying with us and nice rating. We look forward to welcoming back for another great stay.Regards, Lanh/Front Office Manager