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Estimada Giovanna,Muito obrigado por partilhar a sua experiência connosco.Ficamos muito felizes por saber que apreciou a nossa excelente localiza??o, a simpatia da equipa, o conforto e limpeza do quarto, bem como a cozinha partilhada e o café de cortesia.Lamentamos sinceramente a situa??o com o chuveiro e o incómodo causado. Sempre que somos informados, procuramos resolver este tipo de situa??o com a maior brevidade possível, mas compreendemos que, devido aos vossos horários de passeio, n?o tenha sido possível coordenar a interven??o durante a vossa estadia.Agradecemos o seu feedback, pois é fundamental para continuarmos a melhorar. Esperamos ter a oportunidade de o/a receber novamente no futuro para lhe proporcionar uma experiência ainda melhor.Com os melhores cumprimentos,
Gentile Pietro ,la ringraziamo per il suo commento. Desideriamo informarla che, come indicato chiaramente nelle politiche di prenotazione presenti sui siti, la pulizia giornaliera non è inclusa.Il servizio di pulizia quotidiana è disponibile su richiesta, con un costo di 20€ al giorno, come specificato sulle piattaforme di prenotazione.Tuttavia, considerando che il suo soggiorno è stato di 12 notti, le sono state effettuate 4 pulizie senza alcun costo aggiuntivo, come cortesia della struttura.Restiamo a disposizione e la ringraziamo nuovamente per aver scelto la nostra struttura.Cordiali saluti.
Dear Edanur,Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay, found the room clean, and appreciated our location and staff. Your recommendation means a lot to us, and we hope to welcome you again in the future.
Merci pour votre commentaire. Nous sommes ravis que la chambre vous ait plu. Nous sommes désolés pour l’inconvénient rencontré avec la douche et allons vérifier ce point. Concernant le check-in, nous informons tous nos clients de l’absence de front desk et de la procédure à suivre dans l’e-mail de confirmation envoyé directement via la plateforme de réservation. Merci encore pour votre retour
Dear Claudia,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations and we sincerely apologize for the inconveniences you experienced. Your comments regarding room cleaning, maintenance, and noise are very important to us and will be carefully reviewed with our team to make the necessary improvements.We do appreciate you highlighting the positive aspects, such as our central location and the kindness of our check-in staff. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience.
Dear Thank you for your feedback! We′re thrilled to hear you enjoyed your stay at our apartment. Your positive comments make us proud. We hope to welcome you back soon for another enjoyable experience. Warm Regards,FLH Hotels Team.
Dear Jane, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stays with us and appreciated the cleanliness, charm, and comfort of our guest house. It’s wonderful to know that the simplicity of our rooms provided everything you needed, and that you felt so comfortable — especially with the sunshine-fresh sheets! We truly appreciate you choosing to stay with us twice while in Lisbon, and it would be a pleasure to welcome you back again anytime. Warm regards, Team Lel Madalena Guest House.
Dear Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the cleanliness and size of the room, as well as the comfort provided by the windows and shutters. It’s great to know that our central location made it easy for you to explore the shops, bars, restaurants, and the charming old town.We truly appreciate your stay with us and hope to welcome you back to LeL Madalena GuestHouse in the future!Kind regards,LeL Madalena GuestHouse Team
Dear Thank you so much for your lovely review! We’re very happy to hear that you enjoyed your stay with us. It’s great to know that you found the room clean, comfortable, and cozy, and that the bed and fresh linens made you feel at home. We’re also glad the heating/AC worked well for you.Even though you didn’t use the kitchen, we’re pleased that you found it nice and inviting.We truly appreciate your kind words and hope to welcome you back to LeL Madalena GuestHouse in the future!Warm regards,LeL Madalena GuestHouse Team