马达莱娜旅馆-住客评论

Guest（其他） 2026-02-01
Localiza??o excelente, próximo de tudo, você faz tudo a pé se quiser. Equipe educada. Quarto amplo, confortavel, limpo. Cozinha compartilhada completa, eles oferecem café/expresso de cortesia. Apartamento fica primeiro andar com escadas, você pega as chaves em um hotel próximo. Infelizmente tivemos problema no chuveiro e tomamos banho com água gelada por 2 dias, eles se disponibilizam para resolver o problema mas n?o estávamos no quarto para receber por conta do turismo.
酒店回复：
Estimada Giovanna,Muito obrigado por partilhar a sua experiência connosco.Ficamos muito felizes por saber que apreciou a nossa excelente localiza??o, a simpatia da equipa, o conforto e limpeza do quarto, bem como a cozinha partilhada e o café de cortesia.Lamentamos sinceramente a situa??o com o chuveiro e o incómodo causado. Sempre que somos informados, procuramos resolver este tipo de situa??o com a maior brevidade possível, mas compreendemos que, devido aos vossos horários de passeio, n?o tenha sido possível coordenar a interven??o durante a vossa estadia.Agradecemos o seu feedback, pois é fundamental para continuarmos a melhorar. Esperamos ter a oportunidade de o/a receber novamente no futuro para lhe proporcionar uma experiência ainda melhor.Com os melhores cumprimentos,
Guest（情侣） 2026-01-01
Le camere nn pulitissime. Il servizio di pulizie avviene ogni 3 giorni (forse). La cucina é inesistente tranne che x una macchina da caffè, forno e microonde. Posizione eccellente x i bus.
酒店回复：
Gentile Pietro ,la ringraziamo per il suo commento. Desideriamo informarla che, come indicato chiaramente nelle politiche di prenotazione presenti sui siti, la pulizia giornaliera non è inclusa.Il servizio di pulizia quotidiana è disponibile su richiesta, con un costo di 20€ al giorno, come specificato sulle piattaforme di prenotazione.Tuttavia, considerando che il suo soggiorno è stato di 12 notti, le sono state effettuate 4 pulizie senza alcun costo aggiuntivo, come cortesia della struttura.Restiamo a disposizione e la ringraziamo nuovamente per aver scelto la nostra struttura.Cordiali saluti.
Guest（Traveling with friends） 2025-12-01
The guesthouse is located near the city centre, room was pretty clean. Had a very pleasant stay, would definitely recommend. Staff was very helpful and accommodating.
酒店回复：
Dear Edanur,Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay, found the room clean, and appreciated our location and staff. Your recommendation means a lot to us, and we hope to welcome you again in the future.
Guest（情侣） 2025-12-01
La chambre était très bien. Seul bémol la douche je me suis br?lé plusieurs fois.. l’eau changeait de très froid à br?lant en quelques secondes. Sinon bien avertir les clients qu’il n’y a pas de front desk et qu’ils doivent se présenter à une autre adresse. Pour le Check in.
酒店回复：
Merci pour votre commentaire. Nous sommes ravis que la chambre vous ait plu. Nous sommes désolés pour l’inconvénient rencontré avec la douche et allons vérifier ce point. Concernant le check-in, nous informons tous nos clients de l’absence de front desk et de la procédure à suivre dans l’e-mail de confirmation envoyé directement via la plateforme de réservation. Merci encore pour votre retour
Guest（情侣） 2025-12-01
Abbiamo soggiornato 4 notti, non ci hanno mai pulito la stanza ne cambiato gli asciugamani e ne svuotato le pattumiere. Un cartello dice che non si puo gettare la carta igienica nel wc e bisogna gettarla in pattumiera, assurdo nel 2025! Ogni volta che si accendeva l’acqua partiva un rumore forte e fastidioso di continuo. Palazzo vecchio, stanze vecchie e rovinate.Come sorpresa abbiamo trovato in camera in giorni differenti due scarafaggi. Note positive: la posizione ottima centrale vicina a tutto. I ragazzi al check in sono gentilissimi (check-in che va fatto in un altro hotel li vicino)
酒店回复：
Dear Claudia,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations and we sincerely apologize for the inconveniences you experienced. Your comments regarding room cleaning, maintenance, and noise are very important to us and will be carefully reviewed with our team to make the necessary improvements.We do appreciate you highlighting the positive aspects, such as our central location and the kindness of our check-in staff. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience.
Guest（Other） 2025-11-01
Person at the desk very professional. The guesthouse is well located, close to public transportations and supermarket. Nice and clean, the kitchen is also available. Don't forget to use the free lift. Elevator Baixa on Rua dos Fanquieros 178.
酒店回复：
Dear Thank you for your feedback! We′re thrilled to hear you enjoyed your stay at our apartment. Your positive comments make us proud. We hope to welcome you back soon for another enjoyable experience. Warm Regards,FLH Hotels Team.
Guest（Other） 2025-11-01
The room was clean and comfortable. Deducting 1 star because I didn't expect that you can't flush the toilet paper and you had to use a garbage can. On our first day there was no garbage liner, so it felt unsanitary. After the room was cleaned then a liner was added. Deducting another star because a glass bottle of water was provided, and the glass was brown so you can't see what's inside, plus the stopper was a simple cork. I didn't trust it to drink it. A better solution would be a twist cap bottle of water instead. We checked in from a hotel lobby diagonally across the street and we had a little trouble finding the GuestHouse at night.
Guest（Other） 2025-11-01
I love this guest house in Lisbon. It’s very basic but very clean and charming. Bed was so comfortable with sheets that felt like they had just come out of the sunshine. It’s a No Frill’s room, but all I needed. I stayed there twice while in Lisbon and would definitely consider it again.
酒店回复：
Dear Jane, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stays with us and appreciated the cleanliness, charm, and comfort of our guest house. It’s wonderful to know that the simplicity of our rooms provided everything you needed, and that you felt so comfortable — especially with the sunshine-fresh sheets! We truly appreciate you choosing to stay with us twice while in Lisbon, and it would be a pleasure to welcome you back again anytime. Warm regards, Team Lel Madalena Guest House.
Guest（Other） 2025-11-01
Room was clean and of a good size . It was on one of the busier roads but not to noisey as it has good windows and shutters . Excellent central location near to shops , bars restaurants and older part of town
酒店回复：
Dear Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the cleanliness and size of the room, as well as the comfort provided by the windows and shutters. It’s great to know that our central location made it easy for you to explore the shops, bars, restaurants, and the charming old town.We truly appreciate your stay with us and hope to welcome you back to LeL Madalena GuestHouse in the future!Kind regards,LeL Madalena GuestHouse Team
Guest（Other） 2025-11-01
The kitchen was very nice even though I didn’t use it. The room is basic but very clean and comfortable. I love the bed and the fresh bed linens. Heating AC worked well. I felt like I was in the guest room of someone’s home.
酒店回复：
Dear Thank you so much for your lovely review! We’re very happy to hear that you enjoyed your stay with us. It’s great to know that you found the room clean, comfortable, and cozy, and that the bed and fresh linens made you feel at home. We’re also glad the heating/AC worked well for you.Even though you didn’t use the kitchen, we’re pleased that you found it nice and inviting.We truly appreciate your kind words and hope to welcome you back to LeL Madalena GuestHouse in the future!Warm regards,LeL Madalena GuestHouse Team

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-02-01

Guest（情侣） 2026-01-01

Guest（Traveling with friends） 2025-12-01

Guest（情侣） 2025-12-01

Guest（情侣） 2025-12-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

客户评价由实住客人提供的真实点评