奥斯汀Moxy - 大学-住客评论

Guest（其他） 2025-07-01
Good college vibe The Moxy is a clean, hip, college-vibe hotel in the University area. Room was small yet efficient and comfortable. It was quiet. It was a fine stay. I’m in my 60’s, so next time I would choose a location near the river rather than the university.
酒店回复：
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at the Moxy Austin.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Guest（其他） 2025-07-01
There were very few people staying at the hotel this week, as most UT students are away for the summer and the entire area seemed deserted, but we still had very loud neighbors in the rooms next to ours. We could hear them talking and opening/closing doors till 2 a.m., making it impossible to sleep. Other than that, our stay was perfect. Moxy Austin is such a fun hotel with colorful decor, games in the courtyard, and friendly staff. We stay here every time we visit UT.
酒店回复：
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at the Moxy Austin. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Guest（其他） 2025-07-01
The hotel was amazing, clean and so cute! The staff were all really nice and welcoming and accommodating. It was in a good area, able to easily walk to places like chic fil a, and sneaker stores nearby. They also had a really updated GYM on the first floor and a restaurant and Bar you could get food from. Overall I felt safe and would definitely go back to Moxy !!
酒店回复：
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at the Moxy Austin. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Guest（其他） 2025-06-01
Cute little boutique hotel close to UT. The room and staff were all very nice. Unfortunately, around the property was a little sketchy. I saw at least one homeless man hanging outside the hotel. As a single woman traveling with my little dog, it did seem to be in a rough area and I was scared to take my dog outside to potty at night.
酒店回复：
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at the Moxy Austin.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Guest（其他） 2025-04-01
The receptionist was not very friendly. Barely polite, even. It was one of the situations where the words themselves were fine, but the body language was not welcoming at all. I felt like I was inconveniencing them by being there. We got to the elevator and could not get it to work. First, no one said we needed to scan the key card to get it to work, so we had to figure that out on our own. Second, the key card didn't even work. This is our first time at Moxy so we're absolutely figuring it out as we go. We scan the card multiple times but it never lets us select a floor. Finally we try the other card, suspecting that maybe this initial card was not properly activated and yes, it worked. Dropped our stuff off in the room and went back to have the card re-done. The same person helped us and acted like they'd never met us in their life. It felt absolutely rude and like an intentional power play, because the way they helped us was not nice. In the most patronizing way, they explained that we needed to keep the cards away from magnets. I mean, come on. To not explain anything else and then explain THAT?? Not a good look for Moxy. Your receptionists need to be receptive.
酒店回复：
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I?sincerely apologize for failing to meet your expectations.I have shared your feedback with the associate, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of service is an isolated incident. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again, whenever your travels bring you back to the area.-Moxy Team
Guest（商务旅客） 2025-04-01
While the style of the hotel was modern and cute, you can tell it’s a bit dingy. It’s also in the heart of the university and university living so there’s a ton of traffic, both pedestrians and vehicles at all times which creates a lot of noise. The room felt small and the design of having the sink and shower in the room and not separate was odd. There were no amenities like lotion, a coffee pot or even a refrigerator. So a pretty basic room. It ended up being fine for what we needed for one night but I likely wouldn’t return. Also, the only parking available is in their garage which is all valet and they charge $55 per night.
酒店回复：
Thank you for taking the time to let us know about your experience while staying with us. I apologize your experience of the hotel is below your standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
Guest（家庭旅游） 2024-11-01
Perfect location when visiting Austin. Room is cozy and clean.
Guest user（其他） 2023-08-01
比较满意，离学校近。
Guest user（与好友旅游） 2023-04-01
Staff were very friendly and knowledgeable on things to do in the local area. Hotel bar had a good view too. Highly recommend.
Guest user（其他） 2023-01-01
The overall feeling of the hotel is good, suitable for young people, the interior decoration is young and trendy, and it is very close to the University of Texas. Generally speaking, the location is advantageous, but the price does not match the hardware facilities. The lobby and bar are integrated, and there will be parties at night, which is more suitable for couples or young people.

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-07-01

Guest（其他） 2025-07-01

Guest（其他） 2025-07-01

Guest（其他） 2025-06-01

Guest（其他） 2025-04-01

Guest（商务旅客） 2025-04-01

Guest（家庭旅游） 2024-11-01

Guest user（其他） 2023-08-01

Guest user（与好友旅游） 2023-04-01

Guest user（其他） 2023-01-01

客户评价由实住客人提供的真实点评