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Dear Valued Guest, Thank you for sharing your detailed experience. It’s great to hear that the hotel’s convenient location near restaurants and massage parlors, as well as the large, free-to-use pool, added to your stay. We’re glad the friendly reception team was helpful, especially with arranging tuk-tuk tours around Angkor Wat and providing useful information. Your tip about using a translation app is very practical for future guests. Although the room amenities are basic, it’s wonderful to know the cleanliness and comfortable bed met your expectations. We appreciate your thoughtful feedback. Best regards,Angkor Land Urban Boutique E-Commerce Manager
Dear Octopus21, Thank you for your kind words! We're delighted to hear that you found our staff nice and appreciated the value for money we offer. We’re glad our team could promptly address the issue with the bugs during the rainy season. Your suggestion to bring your own shampoo and conditioner is a great tip, and we’ll take it into consideration for future improvements. Thank you for sharing your experience, and we hope to welcome you back soon! Best regards,Angkor Land Urban Boutique E-Commerce Manager
この度はご宿泊いただき、また素敌なレビューをお寄せいただきありがとうございます!お部屋の快适さやシャワーの水圧にご満足いただけたとのこと、大変嬉しく思います。また、当施设の立地がシェムリアップのパブストリートやアンコール遗迹群へのアクセスに便利だったとのお言叶も励みになります。これからもお客様に快适にお过ごしいただけるよう努めてまいります。またのご利用を心よりお待ちしております! Best regards,Angkor Land Urban Boutique E-Commerce Manager
Dear Unborderedlife, Thank you for taking the time to share your detailed feedback. We're delighted to hear that you appreciated our convenient location just 15 minutes from Pub Street, as well as our friendly and helpful staff. It’s also wonderful to know you found the beds comfortable and the rooms spacious. We sincerely apologize for the inconvenience caused by the shower drain and will ensure our maintenance team addresses this issue promptly. Regarding the mosquitoes, we understand how this can be bothersome, and we’ll look into ways to minimize this inconvenience for our guests. As for the barking dog, while it’s beyond our control, we truly regret any disturbance it may have caused during your stay. We’re glad you found value in your stay and enjoyed the overall comfort of our rooms. Your feedback is invaluable in helping us improve, and we hope to welcome you back for an even better experience in the future. Best regards,Angkor Land Urban Boutique E-Commerce Manager
Dear Ivan-2, Thank you for sharing your experience. We're glad you enjoyed the charming rustic and colonial atmosphere of the hotel. It's wonderful to hear that our helpful staff made your stay more convenient by accommodating your luggage before check-in. We hope to welcome you back soon so you can fully enjoy all our facilities and the great location. Best regards,Angkor Land Urban Boutique E-Commerce Manager
Dear Valued Guest, Thank you for your kind words! We’re thrilled to hear that our staff made your stay so enjoyable and that you found your room spotless and comfortable with its crisp sheets and sparkling bathroom. It’s wonderful to know you loved the beautiful pool area and had a great time savoring a cocktail on the swing lounge. Your feedback truly means a lot to us, and we can’t wait to welcome you back for another memorable experience. Best regards,Angkor Land Urban Boutique E-Commerce Manager
Dear ysp2121,Thank you so much for your kind words and for choosing us as your base in Siem Reap. We're delighted to hear that you enjoyed the peaceful location, just a short walk from Pub Street, and that it provided a quiet retreat for you. We sincerely apologize for the inconvenience with the electricity but are glad our team could resolve it promptly for you. It’s wonderful to know you loved the coffee at breakfast – we take pride in offering a great start to the day for our guests. Thank you again for your feedback, and we hope to welcome you back in the future! Best regards,Angkor Land Urban Boutique E-Commerce Manager
Dear Valued Guest,, Thank you for sharing your detailed feedback with us. We’re glad to hear that you found our property to be clean and appreciated the value we offer. It’s also wonderful to know you enjoyed the comfort of the poolside swing sofa and found the breakfast delicious, even though it was not a buffet. We sincerely apologize for the confusion regarding your breakfast reservation during check-in. We’ll review this matter to ensure smoother communication in the future. Additionally, we regret that the lighting in your room was dim and that the towel service did not meet your expectations. Your comments are invaluable, and we’ll work on improving these aspects to enhance our guests' experience. Thank you again for your thoughtful review, and we hope to have the opportunity to welcome you back for an even better stay. Best regards,Angkor Land Urban Boutique E-Commerce Manager