Thank you for taking the time to share your thoughts and for a great score. I'm sorry your breakfast experience was not up to your expectations. Our team does all they can to accommodate a wide variety of tastes and cultural backgrounds; however, being a small hotel, we're unable to offer this to everyone. Our hotel is an unusually shaped building, so our room types can vary in view, from one to the next, even if they are allocated next door to each other. Our team is always happy to assist if your preferences are not met, and we recommend contacting the team immediately if you have any concerns so we can address them as a priority. Regards Oliver, Park Hyatt Sydney
Hello there, thank you for taking a few minutes to share your experience. We also love the view and the location, its close enough to the city to be convenient, but far enough away to give you a wonderful sense of peace and a place to relax after your day. Thank you also for not only trying many of our outlets, but for sharing the quality and value you felt was in every dish. Thank you again and I hope we see you again soon. Regards Oliver, Park Hyatt Sydney
Hello there, thank you for your amazing score, we're really happy you loved the stay. Sorry to hear you missed breakfast, I guess that means you may have to come back and visit us again. But we're glad you were able to relax and catchup on some rest. Regards Oliver, Park Hyatt Sydney
Dear Sir / Madam, Thank you for your fantastic feedback and for sharing some images of your stay with us. We appreciate your comments about the sunrise and the more straightforward breakfast. Hope to see you again soon. Regards Oliver, Park Hyatt Sydney
Thank you for your amazing review. We're really glad you loved your stay with us and chose to take the larger room. They are super spacious, and I see you were even allocated one of the rooms with a partial view of the Opera House. Regards, Oliver, Park Hyatt Sydney.
Thank you for your feedback on your stay with us last month. You're right; Le Labo is a beautiful brand with a wonderful fragrance. Our Opera View rooms are by far the most popular, and I'm glad you managed to secure a great spot to enjoy breakfast. Thanks again, and best regards Oliver, Park Hyatt Sydney
Dear Sir / Madam, thank you for taking a few moments to share your thoughts on your experience. We reviewed our records and found no report of an incident such as what was described with your child, as without knowing what took place, we were not able to offer any followup or assistance at the time. We always recommend unusual incidents that occur in the hotel are reported to our team immediately, so we are able to address as a priority. We’d also recommend you stop past the front desk as you depart to verify the final invoice is correct, as that allows us to correct any discrepancies or mistakes before the final payment is processed. Whilst we try to avoid mistakes such as this, at times they do happen, and thanks for flagging the error after the team processed your express checkout. That said, I’m pleased to see the team validated our error and promptly corrected the final invoice & payment. Thanks again for your feedback, and we hope to see you again soon. Regards Oliver
Hello Anihaseyo, Thank you for staying with us; we're really happy you enjoyed your stay. I am sorry your experience in the restaurant left you with a negative impression, I am sure my colleagues's response was not intended to offend. I hope you'll allow us to restore your faith in our team by returning to us on your next visit. Regards Oliver, Park Hyatt Sydney
Thank you so much for sharing your photos and the amazing experience you had with us. Hope to see you again soon, Regards Oliver Park Hyatt Sydney
Hello, thank you very much for your wonderful review. We're very pleased to hear you loved your stay. I'm sorry you felt the beds were too small, our Twin bedded rooms have 2 King Single beds. If you'd like a larger bed, may i politely recommend you consider a King bedded room if you choose to return to our hotel. Regards Oliver, Park Hyatt Sydney
