阿鲁巴万豪万怡度假村-住客评论

Guest（Other） 2026-02-01
Everything was awesome, love the staff from check in to departue and maid service was above the top.
酒店回复：
Dear Mr. Mcgill, We are deeply honored & grateful for your positive review, It has been a great pleasure & honor for our team to have the opportunity to host & serve you at home with us, as we strive to deliver the best quality of stay experience possible that the hospitality world has to offer, we are delighted that you have enjoyed the fruits of our labor, we will make sure to notify our team that you & yours are very pleased with our service, we sincerely hope to have everyone back home soon with us, Warm & Kind Regards,
Guest（Other） 2026-01-01
Staff were very friendly & helpful. Pool & bar area was very nice. The daily breakfast was also very good. Our room was nice & clean.
酒店回复：
Dear Mrs. Tracie, We are deeply honored & grateful for your positive review, It has been a great pleasure & honor for our team to have the opportunity to host & serve you at home with us, as we strive to deliver the best quality of stay experience possible that the hospitality world has to offer, we are delighted that you have enjoyed the fruits of our labor, we will make sure to notify our team that you & yours are very pleased with our service, we sincerely hope to have everyone back home soon with us, Warm & Kind Regards,
Guest（Couple） 2026-01-01
This place was great. Complimentary breakfast was decent every morning, and they offer happy hour snacks for two each day (bruschetta, caprese salad, and wrap). The pool area was beautiful- cabanas and beach chairs for free, and plenty of towels/staff. The rooms were clean and refreshed every night, and it was quiet since we were not right on the main strip of restaurants/night life. Shops and restaurants were all walking distance (~.7 miles) and the beach was pristine! The shuttle for pick up/drop off was super slick, but also it was a quick walk if you didn't want to wait. All in all, we would go back and recommend!
酒店回复：
Thank you so much, Kelsey, for those kind words and for choosing us to be your home away from home. We appreciate your positive feedback and will share it with our colleagues. This give us the motivation to keep on working to better ourselves. Can't wait to welcome you back. Best regards,
Guest（Other） 2026-01-01
The property is beautiful, clean, and conveniently located near the beach. The resort caters to an older clientele and is ideal if you’re looking for a quiet, relaxing getaway. Check-in was disappointing, as the staff member who assisted us was not very informative. We had a pool-view room, which was lovely, and I highly recommend booking a room with a balcony. Unfortunately, service overall was lacking. Most of the bartenders did not acknowledge us, and service was very slow. The waitstaff seemed to operate on “island time,” or perhaps felt less urgency due to the automatic 15% service charge added to each check. Beach access was convenient; however, transportation to and from the beach was inconsistent. We requested a taxi through Jose, but three couples who arrived after us were placed into taxis before us, which was frustrating. Overall, our stay was good, but based on the service issues, I would not choose to stay at this property again. That said, I would like to acknowledge a few exceptional employees who truly stood out: Oscar, Nelson, Miguel, and Frenda.
酒店回复：
Dear Mrs. Sclafani, We thank you for choosing to stay with us & for your constructive review We are grateful to have the opportunity to host & serve you at home with us, we do however regret that we could not meet your expectations, Kindly rest assured that our leadership team & management team have been notified concerning your experience & moving forward we will ensure that the necessary guidelines are in place to avoid such experiences from occurring, We sincerely hope to be honored with an opportunity to host & serve you again at home with us, Warm & Kind Regards,
Guest（Other） 2026-01-01
Front desk staff was efficient and helpful. Staff at bar area barely acknowledged us on a nightly basis. We
酒店回复：
Dear Karen,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and your honest rating.We are pleased to hear that you found our front desk team to be efficient and helpful. At the same time, we regret to learn that your experience in the bar area did not meet your expectations. This is not the level of service we aim to provide, and your comments have been shared with our management team for review and improvement.We value your feedback, as it helps us identify opportunities to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more consistently positive stay.Kind regards,The Management TeamAruba Courtyard
Guest（Family） 2026-01-01
Excellent service. Rooms were very clean and the hotel is located in palm beach within walking distance from the beach and restaurants.
酒店回复：
Dear Raymond,Thank you for taking the time to share your feedback and for awarding us a perfect rating. We are delighted to hear that you enjoyed the excellent service, the cleanliness of your room, and our convenient Palm Beach location close to the beach and nearby restaurants.We truly appreciate your kind comments and hope to have the pleasure of welcoming you back again in the future.Kind regards,Bryan A, RasGuest Relations OfficerAruba Courtyard
Guest（Family） 2026-01-01
Our room was wet The floor , the bed and everything else We actually had 2 rooms. Same problem
酒店回复：
Dear Mrs. De Marco, We thank you for choosing to stay with us & for your constructive review We are grateful to have the opportunity to host & serve you at home with us, we do however regret that we could not meet your expectations, Kindly rest assured that our leadership team & management team have been notified concerning your experience & moving forward we will ensure that the necessary guidelines are in place to avoid such experiences from occurring, We sincerely hope to be honored with an opportunity to host & serve you again at home with us, Warm & Kind Regards,
Guest（Couple） 2026-01-01
The staff were all friendly and helpful. Since it was our first visit in Aruba, they answered all our questions. Wonderful place to stay.
酒店回复：
Dear Mrs. Mazur, We are deeply honored & grateful for your positive review, It has been a great pleasure & honor for our team to have the opportunity to host & serve you at home with us, as we strive to deliver the best quality of stay experience possible that the hospitality world has to offer, we are delighted that you have enjoyed the fruits of our labor, we will make sure to notify our team that you & yours are very pleased with our service, we sincerely hope to have everyone back home soon with us, Warm & Kind Regards,
Guest（Family） 2025-12-01
Excellent resort and it was a great location on the island. All the staff were very friendly and awesome, would definitely recommend this hotel
酒店回复：
Dear Mr. Kienemund. We are deeply honored & grateful for your positive review, It has been a great pleasure & honor for our team to have the opportunity to host & serve you at home with us, as we strive to deliver the best quality of stay experience possible that the hospitality world has to offer, we are delighted that you have enjoyed the fruits of our labor, we will make sure to notify our team that you & yours are very pleased with our service, we sincerely hope to have everyone back home soon with us, Warm & Kind Regards
Guest（Other） 2025-12-01
Amazing experience overall and will be back. The only negative was the gym door wouldn’t open all week and was never fixed
酒店回复：
Dear Mr. Moretti. We are deeply honored & grateful for your positive review, It has been a great pleasure & honor for our team to have the opportunity to host & serve you at home with us, as we strive to deliver the best quality of stay experience possible that the hospitality world has to offer, we are delighted that you have enjoyed the fruits of our labor, we will make sure to notify our team that you & yours are very pleased with our service, we sincerely hope to have everyone back home soon with us, Warm & Kind Regards

阿鲁巴万豪万怡度假村

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Family） 2025-12-01

Guest（Other） 2025-12-01

客户评价由实住客人提供的真实点评