凯悦尚选The Wildbirch酒店-住客评论

Guest（Other） 2026-01-01
Room is clean and beautifully setup. Staffs are friendly and helpful. Good restaurant and cafe on site to make it easy to get tasty coffee and food.
酒店回复：
Dear Teng,Thank you for sharing your wonderful 10/10 review! We’re thrilled to hear that you enjoyed your beautifully arranged room, friendly and helpful associates, and the convenience of our on-site restaurant and café.Your kind words mean a lot to our team, and we look forward to welcoming you back soon for another enjoyable stay.
Guest（Other） 2026-01-01
The staff was amazing! Everyone went above and beyond to ensure our stay exceeded expectations
Guest（Other） 2026-01-01
Room in good condition. Staff was attentive. Hidden fee on ******* of $50 for pet and $15 for parking.
Guest（Family） 2026-01-01
Beautiful hotel. cozy, beautiful room. Downside, in room coffeemaker was troublesome and in hotel coffee shop didn’t open on time. Food at hotel restaurant was amazing. Pricing was very affordable.
Guest（其他） 2025-12-01
The hotel was nicely remodeled. Tv did not work correctly. The bar said it was open till 10 but both nights it was closed by 9:30. I was charged for parking. When I brought up the Tv and the fact about the incorrect hours posted for the bar I requested they refund my money I had to pay for parking but they never did. Bad management! Do not use!
酒店回复：
Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced during your stay, including the TV not working properly and the discrepancy with our bar hours. We strive to provide a seamless experience for every guest, and it’s clear we fell short in these areas.Regarding your parking charges, I want to let you know that we have processed a refund for the amount of $30 today. You should see the funds returned to your account within three to five business days. We truly regret any frustration this may have caused and appreciate your patience as this was resolved.Your feedback is valuable, and we will review these concerns with our team to prevent similar issues in the future. We hope you might consider giving the Wildbirch Hotel another chance so we can provide the positive experience that so many of our guests enjoy.
Guest（其他） 2025-12-01
Our room was terrific, I love the decor. Our bed was extremely comfortable, the only problem I found was our room quite a distance from the lifts and our bags being hard to push on the carpet, made the distance seem that much further. Upon check in the chap seemed a bit miffed that we arrived so late. The female in the coffee shop displayed the same feelings when we interrupted her on her mobile because we wanted a coffee. All of the housekeeping team were outstanding, their manners and wanting to assist really stood out and made us feel welcome. I would definitely return, the 2 team members whose attitude wasn’t pleasant wouldn’t deter me, it is just a reminder, some people should not be in hospitality.
酒店回复：
Dear Ms. Margetts,Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you loved your room’s decor, found the bed extremely comfortable, and had a positive experience with our housekeeping team — we’ll be sure to share your kind words with them.We sincerely apologize for the challenges you encountered with the room location and moving your luggage, as well as for the less-than-welcoming interactions with our team members at check-in and in the coffee shop. Your feedback is invaluable, and we will address these concerns to ensure all guests feel welcomed and supported.It’s wonderful to hear that, despite these experiences, you would still return. We truly appreciate your understanding and hope to have the opportunity to provide an even more seamless and enjoyable stay on your next visit to the Wildbirch Hotel.
Guest（其他） 2025-12-01
The room was awesome, the housekeeping team were terrific, I just found the hospitality team are lacking enthusiasm. In an industry where a happy and welcoming attitude is paramount, this establishment’s hospitality team lack these qualities. A long time ago I was a housekeeper, I know how hard the work is, it’s a thankless job. Kudos to all of the housekeeping team, they’re to true backbone of the Wildburch Hotel. On their attitudes and work ethic, I’d gladly give 5 stars but the hospitality staff let the team down.
酒店回复：
Thank you for taking the time to share your thoughtful feedback and for your 8/10 rating. We’re delighted to hear that you enjoyed your room and had such a positive experience with our housekeeping team—they truly are the backbone of the Wildbirch Hotel, and we will be sure to pass along your kind words to them.I also want to sincerely apologize that the level of enthusiasm from our hospitality team did not meet your expectations. Your feedback is extremely valuable, and we take it seriously as we continually work to ensure every guest receives a warm, welcoming, and engaging experience. We will be sharing your comments with our team to reinforce the importance of hospitality in every interaction.Thank you again for your candid insights and for recognizing the hard work of our housekeeping team. We hope to have the opportunity to welcome you back in the future and provide a fully 5-star experience across all areas of your stay.
Guest（与好友旅游） 2025-12-01
周边很方便
Guest（与好友旅游） 2025-12-01
位置不错，价格也可以，但是要小心旁边红绿灯过去那条街上有一些homeless出没
Guest（情侣） 2025-12-01
房间非常时尚、舒适！房间内提供咖啡、茶、也有热水壶。沐浴备品超级香、服务人员也很亲切。唯一缺点是靠近马路侧的房间能听到外面车声、满吵的。

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（其他） 2025-12-01

Guest（其他） 2025-12-01

Guest（其他） 2025-12-01

Guest（与好友旅游） 2025-12-01

Guest（与好友旅游） 2025-12-01

Guest（情侣） 2025-12-01

客户评价由实住客人提供的真实点评