客户评价 由实住客人提供的真实点评

酒店回复：

Dear Дмитрий Мануев,Thank you for taking the time to share your feedback with us.We are pleased to hear that you appreciated our new facilities, overall quality, and strong Wi-Fi connectivity throughout the resort. However, we are truly sorry to learn that your experience with our service did not meet your expectations and that you felt frustrated having to repeatedly follow up to receive assistance.This is certainly not the level of service we aim to provide, and your comments have been shared with our management team for immediate review and improvement. We are actively working on enhancing service responsiveness, staff training, and communication to ensure a smoother and more attentive experience for our guests.We sincerely appreciate your honesty, as it helps us improve, and we hope you might consider giving us another opportunity to deliver the service quality you deserve.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Guest User,Thank you for taking the time to share your feedback with us. We appreciate your honest comments and are glad to hear that you found our team hardworking and enjoyed the breakfasts and dinners during your stay.That said, we are truly sorry to learn about the inconveniences you experienced. Issues such as mosquitoes in the room, the disruption with hot water, and the challenges around sun loungers are certainly not what we want our guests to face. While our team did attempt to assist on-site, we understand that the solutions provided did not fully resolve the problems, and for that we sincerely apologize.Regarding the sea conditions, Mui Ne is known for seasonal winds and waves, and guest safety is our top priority, which is why access to the sea may sometimes be restricted. Your feedback about the beach setup and daily reinstallation is also noted and shared with our team for review and improvement.We regret that your overall impression did not meet Radisson standards or your expectations. Your comments are important to us and will help guide further improvements in both facilities and service delivery.Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in us in the future.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Guest User,Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not fully meet your expectations, and we appreciate your honesty as it helps us identify areas that require improvement.Please accept our sincere apologies for the room allocation issue. We understand how disappointing it must have been to book an ocean-view room and initially receive a dunes-view room, followed by an upgrade that did not fully match what you originally reserved. This is certainly not the experience we intend to deliver, and we will review our room assignment and communication process to prevent similar situations in the future.We are also concerned by your comments regarding cleanliness, specifically the condition of the walls, lampshades, and ceiling. This falls below our standards, and your feedback has been shared with our Housekeeping and Maintenance teams for immediate follow-up and more thorough inspections.Regarding the surroundings and location, we understand that the developing area may not appeal to every traveler, and we regret that this negatively impacted your overall impression of the resort.We are sorry to hear that breakfast and dinner selections did not meet your expectations, especially compared to your experiences at other hotels in Vietnam. Your comments have been forwarded to our Culinary team as we continue to refine variety and quality. At the same time, we are pleased to know that you enjoyed the lunches, which we will certainly share with the team as encouragement.Thank you once again for your valuable feedback. We regret that your experience was mixed and hope we may have the opportunity to welcome you back in the future to provide a stay that better reflects our intended standards.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Guest User,Thank you for taking the time to share your feedback with us. We appreciate your honest evaluation and are grateful for the opportunity to learn from your experience.We are pleased to know that you found our staff friendly and that Ms. Amanda at the reception made such a positive impression on your wife with her warm and helpful service. Your kind words will certainly be shared with her and the team.At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We understand that our location may feel distant from the center, and we appreciate you highlighting this for future guests. We are also sorry to hear about your disappointment with the food quality, the long waiting times for bar service, and the cleanliness issues you experienced, particularly regarding sand not being properly cleaned after your trip to the dunes. This is certainly not the standard we aim to provide.Your comments have been shared with our housekeeping, food and beverage, and service teams for review and corrective action, as maintaining cleanliness and providing timely, high-quality service are priorities for us.Thank you once again for your valuable feedback. While we regret that your stay was not fully satisfactory, your comments are important to us and will help guide our improvements. We hope to have the opportunity to welcome you back in the future and provide a more positive experience.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Guest User,Thank you very much for sharing your feedback and for rating your stay as Outstanding. We truly appreciate your perfect scores across amenities, cleanliness, surroundings, and service—it is very rewarding to know that these aspects met your expectations.Thank you as well for your comment about the room. We are glad to know it was satisfactory, and your overall excellent ratings encourage us to continue maintaining high standards while also looking for ways to further enhance the in-room experience for our guests.We appreciate your stay with us and hope to have the pleasure of welcoming you back again for another outstanding visit in the future.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Guest User,Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found the hotel to be very new and the surroundings enjoyable, as reflected in your ratings.We understand your concerns regarding the location and dining options. As our resort is situated in a more secluded area, we recognize that this can limit external dining choices for guests without personal transportation. We regret that the buffet dinner did not meet your expectations in terms of quality and value, and your feedback has been shared with our culinary team for review and improvement.Regarding the activities mentioned on our website, we apologize for any confusion or disappointment caused. Some outdoor and water-based activities are subject to weather conditions, seasonal availability, or operational schedules. We will review how this information is communicated to ensure clearer expectations for our guests.Thank you once again for your honest feedback. It is valuable to us as we continue to enhance our services and offerings, and we hope to have the opportunity to welcome you back in the future with an improved experience.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Valued Guest,Thank you very much for sharing your feedback with us. We are delighted to hear that you had a great overall experience and that you found the environment very clean, comfortable, and new. Your perfect score for cleanliness and high ratings for service are especially appreciated and reflect the hard work of our team.We also value your ratings for amenities and surroundings, and your comments encourage us to continue improving in these areas to enhance our guests’ overall experience.Thank you once again for your kind review. We look forward to welcoming you back for another comfortable and enjoyable stay in the future.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Valued Guest,Thank you very much for taking the time to share your review with us. We are delighted to hear that you found the stay enjoyable and rated our cleanliness and service a perfect 10, along with a strong score for amenities. Your kind words are truly appreciated by the team.We also note your comment about our location being more secluded and away from the busier areas. While our setting is ideal for guests seeking peace, privacy and relaxation, we understand that it may feel distant for those wishing to stay closer to the vibrant Mui Ne center. Your feedback is valuable, and we will continue working to improve transportation and activity options to enhance accessibility and convenience.Thank you once again for choosing Radisson Resort Mui Ne. We hope to welcome you back for another comfortable stay, perhaps with more time to enjoy the tranquility of the surroundings.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Guest User,Thank you very much for taking the time to share your review with us. We are delighted to know that you found our resort to be a pleasant and peaceful destination for a family vacation. Creating a calm and relaxing environment is one of our key priorities, and it is wonderful to hear that this contributed positively to your stay.We also appreciate your comment regarding the size of the resort. While our property is intentionally designed to offer a more intimate and private atmosphere—ideal for guests looking to unwind—we understand that some travelers may prefer larger grounds with more expansive walking areas. Your feedback is extremely valuable and will be shared with our management team as we continue planning enhancements to our facilities and guest experience.Thank you once again for choosing to stay with us. We truly hope to have the opportunity to welcome you and your family back for another enjoyable and relaxing visit.Yours sincerely,Miriam WolberGeneral Manager

酒店回复：

Dear Guest User,Thank you so much for your perfect 10/10 review! We’re thrilled to know you had an outstanding stay and enjoyed our amenities, cleanliness, surroundings, and service.Your kind words mean a lot to our entire team — they inspire us to continue delivering the warm, professional hospitality that Radisson is known for.We truly appreciate your support and look forward to welcoming you back to Radisson Resort Mui Ne for another wonderful experience soon.Yours sincerely,Miriam WolberGeneral Manager