客户评价 由实住客人提供的真实点评

酒店回复：

Dear Valued Guest,Thank you for sharing your feedback. We are truly sorry to hear about your disappointment with our breakfast service.Our breakfast hours are from 7:00 AM to 10:00 AM, as clearly communicated to all guests. When you requested breakfast outside of these hours, we offered alternative options, but we understand they did not meet your expectations. We apologize for any inconvenience this may have caused.Regarding your request for a refund, as the service was provided within the designated breakfast hours, we are unable to issue a refund. However, we truly value your feedback and will consider it for future improvements.We hope you will give us another opportunity to provide a better experience during your next visit.Warm regards,MaRadha?Colombo?Team.

酒店回复：

Dear Valued Guest,Thank you for your wonderful review! We're so glad to hear that you enjoyed the location, food, rooftop views, pool, and especially the warm service from our team.It truly means a lot to us to know you found your stay worthwhile — and we can’t wait to welcome you back again soon!Warm regards,MaRadha Colombo Team

酒店回复：

Dear Valued Guest,Thank you for taking the time to share your feedback. While we’re pleased to hear that you appreciated the spacious room and the sea view of the Indian Ocean, we’re truly sorry to learn that other aspects of your stay did not meet your expectations.We sincerely apologize for the breakfast experience and any inconvenience caused by the limited availability towards the end of service. Your comments have been shared with our kitchen team to ensure better replenishment until closing time.We also regret the delay in providing slippers and the checkout experience. This is certainly not the level of service we aim to provide, and we will review these concerns with our team to ensure smoother processes in the future.Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience.Warm regards, MaRadha Colombo Team.

酒店回复：

Dear Valued Guest,Thank you for your kind words! We're delighted to hear that you enjoyed the room, the atmosphere, and the warm hospitality of our team.We truly appreciate your support and look forward to welcoming you back again soon for another pleasant stay.Warm regards,MaRadha Colombo Team