达拉斯斯通利艾美酒店-住客评论

Guest（其他） 2024-12-01
Room was very worn. The cleaners had to be begged to come talk trash and give new towels etc.
酒店回复：
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us, Anne. We are disappointed to learn that we fell short on multiple levels. Your feedback is invaluable to us as we continue to strive for excellence. We hope you will provide us with another opportunity to welcome you back and make up for this stay.
Guest（其他） 2024-12-01
Front desk was barely helpful. Had food delivered and no one called me. The front desk looks like they are asleep. The customer service in general is kind of a joke. The room service I ordered was terrible as well. Finally the hot water stopped working in my room. I don’t get the appeal and the rating of this hotel. I did not get the service that I paid for. Not coming back to this hotel.
酒店回复：
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We never like hearing that our guests won’t be back, and hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

达拉斯斯通利艾美酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！） | 会议室在线预订提交

其他咨询：+1-214-8717111（交通、订餐、桑拿娱乐、发票开具、物品遗失等） | 达拉斯斯通利艾美酒店地址：德克萨斯州 · 达拉斯 · 住宅区 · 2927 Maple Avenue

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