辛纳蒙湖畔酒店-住客评论

Guest（Family） 2026-01-01
Great experience. Breakfast had plenty of options. Pool is big and well maintained
酒店回复：
Dear Guest,Thank you for sharing your wonderful feedback!We’re delighted to hear that you had a great experience with us. It’s lovely to know that you enjoyed the wide variety of breakfast options and appreciated our large, well?maintained pool.Your kind words mean a lot to our team, and we look forward to welcoming you back for another enjoyable stay soon!Warm Regards,Cinnamon Lakeside Management
Guest（家庭旅游） 2026-01-01
我们一行定了3个房间，我一人住一间。入住后是装修非常简陋的三床房。把行李留在房间到前台交涉。説为啥我一人入住给我家庭房，前台所有的人都在笑，感觉他们都知道给了我不合适的房间。本来我想要海景房，最后给我升级到行政楼了。并让他们把行李送到变更后的房间。感觉还是大多中国人英文不好，酒店人员糊弄惯了，这次遇到了我这个较真的，所以大家出国不要将就，一定要好好维权。
酒店回复：
Dear Guest,Thank you for taking the time to share your experience with us.We are truly sorry to hear about the inconvenience you encountered during check?in. This is certainly not the level of service we aim to provide, and we regret that the initial room assignment and the interaction at the front desk did not meet your expectations.We are glad that our team was able to offer you an upgraded room on the executive floor, but we fully understand that the situation should have been handled with more attentiveness and professionalism from the very beginning. Your comments regarding the room type and the behaviour at the front desk are taken very seriously, and we will be addressing this with our team to ensure improvements are made.Please be assured that we welcome guests from all around the world with equal respect and care. Your feedback is a valuable reminder of the importance of clear communication and providing a respectful, seamless experience for every guest.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Warm Regards,Cinnamon Lakeside Management
Guest（Couple） 2026-01-01
Slightly older property, but very charming and has a resort feel. Great staff and facilities.
Guest（家庭旅游） 2026-01-01
给的房间窗外是个破旧的平台，晚餐早餐人巨多，食物品种丰富。位置不错tuktuk车出行方便，床品衞生状况还好。
酒店回复：
Dear Guest,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our location convenient, enjoyed the extensive food selection, and appreciated the cleanliness and comfort of the bedding. We also value your comments regarding the room view and the crowding during meal times. Please be assured that your feedback has been noted and will be shared with the relevant teams as we continue to enhance our guest experience. We truly appreciate your insights and hope to have the opportunity to welcome you back again.Warm Regards,Cinnamon Lakeside Management
Guest（Couple） 2025-12-01
Lovely hotel, bit of an intense check-in (you go through a metal detector). However, the room was nice and clean and in a decent location.
酒店回复：
Dear Guest,Thank you for sharing your experience with us. We appreciate your understanding regarding the security measures during check-in, which are in place to ensure the safety of all our guests. We’re glad you found your room comfortable and enjoyed our location. We hope to welcome you again soon!Best regards, Cinnamon Lakeside Management
Guest（Family） 2025-12-01
The staff require a lot more training on how to serve in a 5 star hotel. They seemed very inexperienced.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We regret to hear that your experience with our service did not meet the expectations of a 5-star standard.Please accept our sincere apologies for the shortcomings you encountered. Your comments have been shared with our training and operations teams, and we are taking steps to enhance staff development to ensure a more polished and professional service in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for a better experience.Warm regards, Cinnamon Lakeside Management
Guest（Couple） 2025-12-01
Weeds growing outside my window as well as black mold. Not five star. After asking where we could get a light breakfast,we finally found a coffee place in the basement after two days.We ordered room service as the only other option was a buffet at $16 per person. Having made Christmas dinner reservations,we didn't want to ordere a buffet breakfast.The buffet Christmas dinner was of good quality food well prepared . The problem was everything was cold and the people at the carving stations didn't know how to carve. At $90 for a couple it was a waste. Give the hotel a generous 3 stars..
酒店回复：
Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay, including the maintenance concerns and breakfast options, which fell short of your expectations. Your comments regarding the Christmas dinner service have been noted and will be addressed with our culinary and service teams to improve quality and guest experience.We appreciate your honest review and hope to have the opportunity to welcome you back for a much-improved stay.Best regards, Cinnamon Lakeside Management
Guest（Family） 2025-12-01
Old place but everything fine. The room i got from the 1st floor had lake view. Balcony door lock is broken. Cannot lock. But i put my expensive items in the safe.
酒店回复：
Dear Guest,Thank you for your feedback and for highlighting the positive aspects of your stay, including the lake view from your room.We regret the inconvenience caused by the broken balcony door lock and appreciate you bringing it to our attention. Our maintenance team has been informed to address the issue promptly.We're glad to know that overall everything was fine, and we hope to welcome you back for an even more comfortable stay.Best regards, Cinnamon Lakeside Management
Guest（Couple） 2025-12-01
Highly recommend
酒店回复：
Dear Guest,Thank you for your kind recommendation! We're delighted to know you had a great experience with us.We look forward to welcoming you back to Cinnamon Lakeside soon.Best regards, Cinnamon Lakeside Management
Guest（Couple） 2025-12-01
Cinnamon Lake offers a wonderful overall experience. The facilities are well maintained and comfortable, the food is fresh, tasty, and well presented, and the service is warm and attentive without being intrusive. The peaceful surroundings add to the charm, making it a perfect place to relax and unwind. Overall, it’s a memorable experience that feels calm, welcoming, and worth visiting again.

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（Couple） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Couple） 2025-12-01

客户评价由实住客人提供的真实点评