哈尔滨中央大街凯澜酒店（防洪纪念塔店）-住客评论

Guest user（Couples） 2024-01-01
Great customer service ? Great location ? Also an excellent gym ?
酒店回复：
Distinguished guest, thank you for staying at Kelan Hotel and sharing your experience! Your recognition and praise is our persistent pursuit and motivation, I hope our service can add a pleasure and warmth to your stay! Wish you a pleasant journey and a happy life!
Guest user（Couples） 2024-01-01
Pros: Good location. Very near to the central street and other tourist sites. Easy to book didi and taxi. Helpful staff Cleaning is done everyday We were able to avail tickets for the ice festival upon check in Cons: room too small for its price No cabinet only hooks for clothes Shower and toilet have no separating wall so everything is wet when you shower No floor rug Even if non smoking room you can still smell cigarette You can hear noise in the hallway Breakfast is served in the room but no table available for eating
酒店回复：
Distinguished guest, thank you for staying at Kailan Hotel and sharing your stay experience! The room type you stay in is the basic room type of the hotel, the room area will be relatively small, there are other room types in the hotel, the room is equipped with tables and chairs, the bathroom is dry and wet separation, you can choose to try other business room types of the hotel next time, I believe it will bring you a different experience, Xiaolan staff look forward to your visit again!
Guest user（Couples） 2024-01-01
Great location! just by the pedestrian street, very close to St Sophia church in walking distance, the park with small ice lantern exhibition is just on the opposite side of the street.... The rooms are a bit old and worn off with some stains on curtains, floor. The shower is on the toilet which is not so convenient and quite simple for a hotel set-up. Heating and warm water are great, bed is comfy. Overall a good option for your short stay in Harbin.
酒店回复：
Distinguished guest, thank you for staying at Kelan Hotel. To provide you with intimate service, is our persistent pursuit. The warm double bed room you have booked is the hotel's special room type, the room area is 15 square meters, due to space constraints, the facilities are simple, but can meet the basic needs of the stay. The mainstream room type of the hotel is the business big bed room, the room area of 25 square guests, the sense of meters, the bathroom dry and wet separation, can meet your space needs. The hotel will also launch promotional upgrade experience activities from time to time, you are welcome to com to experience.
Guest user（Couples） 2024-01-01
Good location which super near Central Street, hotel room also very clean, worth for the money, highly recommended:)
酒店回复：
Distinguished guest, thank you for staying at Kailan Hotel and sharing your experience! Your recognition and praise is our persistent pursuit and motivation, I hope our service can add a pleasure and warmth to your stay! Wish you a pleasant journey and a happy life!
Guest user（Couples） 2023-06-01
A relatively new hotel with nice decor and a good view from the room
酒店回复：
尊贵的宾客，感谢您下榻凯澜酒店！为您提供贴心的服务是我们执着的追求，您的五分好评是我们继续前行的动力。酒店设计结合轻奢灰系风格，简约而不简单的空间设计满足您一切入住需求。我们精心挑选美国金可儿零压床垫，带您感受高质量的舒适睡眠体验。酒店位於中央大街商圈核心位置，东邻兆麟公园，西卧中央大街步行街，步行至美丽的松花江畔仅需5分钟路程。入住酒店您便被多个大型商业综合体环抱，方便快捷的出行体验，使你的休闲购物娱乐格外轻松愉悦。凯澜酒店全体员工恭候您的再次光临，祝您生活愉快。
Guest user（Couples） 2023-02-01
Location is perfect, literally meters from the main street. that's pretty much what and all you are paying for. We were in the basic room so expectations were low. I would say it satisfy the basic needs in terms of space and amenities. I mean is a decent place to sleep for the location. However, the room is really small, a bit cold, old and pretty much falling apart here and there. Bed was good, comfortable and soft. Rooms are not soundproof so expect to hear everything going around. However, we were lucky to not have many guests around. Wifi was horrible and slow. Reception was great and the staff at the entrance has been friendly and available with any requests. For the low score to service it is meant to the cleaning. Room was still dirty on the angles when we arrived. Soups were never refilled in the bathroom (not even the hand ones) and we had to ask everytime to get a refill. Feels like cleaning lady entered, put the cover on the bed back in order and left without caring much on whatever was needed to be refilled or cleaned in the room. Barely touching the bottom of the job. Anyway back again, low expectations, decent room, great location. Satisfy the basic requirements and if you get it for a low price might be worth it.
酒店回复：
Thank you very much for your stay. Your stay experience is not good. I'm very sorry. I look forward to your next visit
Guest user（Family） 2023-01-01
Heating did not work properly, needed to ask for electric heating. Hotel pictures on trip.com suggest a much better and higher standard than it is. Location is good, very close to Zhaolin Parc and Pedestrian Street
酒店回复：
尊敬的宾客，感谢您下榻凯澜酒店。收到您的点评我们十分荣幸。您的温和与善意是对我们最大的支持和鼓励。感谢您的选择，也很珍惜与您的相遇，希望还会与您再度重逢。祝您生活愉快！

客户评价 由实住客人提供的真实点评

Guest user（Couples） 2024-01-01

Guest user（Couples） 2024-01-01

Guest user（Couples） 2024-01-01

Guest user（Couples） 2024-01-01

Guest user（Couples） 2023-06-01

Guest user（Couples） 2023-02-01

Guest user（Family） 2023-01-01

客户评价由实住客人提供的真实点评