客户评价 由实住客人提供的真实点评

酒店回复：

Dear Chuan,感谢您给予我们满分好评，并分享您的入住体验。很高兴得知您满意房间的景观和整体的环境氛围。能够为您提供一个安静、舒适的休息体验，我们感到十分欣慰。期待不久的将来再次欢迎您的光临。Kind regards,Angela KwekExecutive Assistant to the General Manager

酒店回复：

Dear Guest,Thank you so much for your outstanding review and for sharing such heartfelt comments.We’re truly delighted to hear that you had a memorable stay with us and that the breathtaking views created such a special backdrop for your holiday. It’s wonderful to know that Saskia and our Concierge made your Christmas Eve and Day even more memorable. Your kind words will be shared with them with great pride.We’re honoured to have been part of your beautiful memories and can’t wait to welcome you back again next year for another unforgettable stay.Warmest regards,Angela KwekExecutive Assistant to the General Manager

酒店回复：

Dear Lory,感谢您给予我们满分评价，并分享如此暖心的入住体验。非常高兴得知您如此喜爱悉尼香格里拉酒店，也衷心感谢您特别提到我们的前台同事 Nora。她的关心与用心服务一定会让团队倍感鼓舞，我们也会第一时间将您的赞美转达给她。很荣幸能陪伴您度过一个难忘的悉尼夏天，期待在未来再次欢迎您的光临。Warm regards,Angela KwekExecutive Assistant to the General Manager

酒店回复：

Dear Guest,Thank you for your outstanding review. We’re so pleased to hear you enjoyed the beautiful views, good service, and found the check-in and luggage storage process smooth and convenient.While some of our facilities do reflect the hotel's heritage, it’s wonderful to know you found everything clean, well-maintained and comfortable throughout your stay.We truly appreciate your kind words and look forward to welcoming you back to Shangri-La Sydney again soon.Kind regards,Angela KwekExecutive Assistant to the General Manager

酒店回复：

Dear Ken,感谢您给予我们如此高的评价！我们非常高兴得知您在繁忙会议之余，能够在房间内欣赏到悉尼港的日落美景。酒店所处位置毗邻悉尼歌剧院与海港大桥，确实方便前往市区观光，也很高兴您喜爱我们酒店的圣诞节布置。感谢您的支持，期待在不久的将来再次欢迎您回到悉尼香格里拉大酒店。Kind regards,Angela KwekExecutive Assistant to the General Manager

酒店回复：

Dear Guest,很高兴您喜欢我们的地理位置和绝美景观。酒店坐落在悉尼岩石区的高点，可以欣赏到最美的风景，看得出您充分体验了这一优势。很开心您能从不同角度欣赏大剧院，而且步行过去也很方便。我们很高兴您在悉尼找到了属於自己的香格里拉。请一定把这里的美好分享给您的亲友，期待您再次光临，享受更多难忘的时光。再次感谢，Kind regards,Angela, EA to the General Manager

酒店回复：

Dear Robert,Thank you for taking the time to share your feedback following your recent stay with us. While we’re pleased to hear you enjoyed the stunning harbour views and found our concierge team to be excellent, I’m truly sorry to learn that other aspects of your experience fell short of expectations.We understand that after a long-haul flight, a seamless and personal arrival is particularly important. While we do offer self-service kiosk check-in as a convenient option for guests, please know that our reception team remains fully available to assist with the entire check-in and check-out process. We regret that this was not made clearer upon your arrival, and I apologise if it gave the impression that personalised service was not available.Thank you also for your comments regarding the condition of the room, the indoor pool, and your concerns with the uphill walk to the hotel. Our location does provide us with some of the most iconic views in Sydney, but we acknowledge that the incline can present challenges, especially for guests travelling with elderly family members. Our team is always happy to assist with taxi arrangements or luggage support to help make access more comfortable.We appreciate your loyalty as a Shangri-La Circle member and are genuinely sorry to hear that this stay did not reflect the warmth and service you’ve experienced at our other properties. While we understand your hesitation about returning, we do hope you might consider giving us another opportunity to welcome you back and provide a more seamless and memorable stay.Kind regards,Angela KwekExecutive Assistant to the General Manager

酒店回复：

Dear Guest,Thank you for taking the time to provide your feedback. We’re delighted to hear that you had an absolutely wonderful stay and enjoyed those breathtaking views, as well as our prime location near The Rocks. It’s great to know that you found the hotel’s luxury and service impeccable, and that breakfast was a highlight with its rich and varied selection.Thank you again for your feedback, and we look forward to welcoming you back soon for another memorable experience.Kind regards,Angela KwekExecutive Assistant to the General Manager

酒店回复：

Dear Daijd,Thank you for choosing to stay with us, we are glad that you did. It is wonderful to know you enjoyed your Executive Opera House City View Room with its clear and stunning view of Sydney Opera House. We are also pleased you found the hotel clean, the room service well-priced, and the location convenient for exploring the CBD.You are quite right that there is a bit of slope in The Rocks, though without it we would not have the best views in Sydney. We look forward to welcoming you back again soon.The team will be thrilled to read your review, and we are glad that you have found your Shangri-La in Sydney.Kind regards,Rob WeedenArea General Manager Australia