悉尼香格里拉-住客评论

Guest（Solo traveler） 2025-10-01
窗外景观很好，酒店不是很新，但是交通便利，在circular quay附近。
酒店回复：
Dear guest,感谢您分享您的入住感受。我们很高兴您喜欢房间的窗外景观，也感谢您对酒店地理位置的认可，确实为宾客的出行和观光提供了极大便利。关於您提到的设施相对较旧的问题，我们会持续进行维护与升级，力求为宾客带来更加舒适的入住体验。期待在不久的将来再次欢迎您回到悉尼香格里拉大酒店。Kind regards, Angela Kwek, Executive Assistant to the General Manager
Guest（Solo traveler） 2025-10-01
As always, amazing stay in a great location… views were second to none and the in-room dining options were fantastic.
酒店回复：
Dear guest,Thank you for your lovely feedback. We’re so pleased to hear that you had another amazing stay with us. It’s always wonderful to know the views and in-room dining made a lasting impression.We truly value your continued support and look forward to welcoming you back to Shangri-La Sydney again soon.Kind regards, Angela Kwek, Executive Assistant to the General Manager
Guest（Solo traveler） 2025-10-01
A conflicting resort —First the positives— Location in the rocks is perfect View to the opera house is great Beds are soft Food is good —The negatives — Amenities were a bit barren Robes were thread bare The shampoo is locked into the shower so good luck using it for a bath, had to pump some into a glass which felt cheap I got double charged for room service and took awhile to get sorted The bar food is significantly worse then the room service — Summary — Honestly a good hotel for the view and location, id be tempted to try other hotels in similar braxkets next time if only for the annoying little issues that felt out of place for the hotels look. If you have an opera house view room its much nicer to just dine in at your room and enjoy the view Dont pay card for dine in at the door, i did that and on check out it looked unpaid, so best to just pay it out on check out to save the emails back and forth headache
酒店回复：
Dear Dunwo, Thank you for taking the time to share such detailed feedback following your recent stay. It's wonderful to hear that you enjoyed the location in The Rocks, the Opera House views, and the comfort of the bed. It’s also great to know that in-room dining paired well with the stunning harbour outlook.That said, I’m sorry to learn that several aspects of the stay fell short of expectations. The condition of amenities, such as threadbare robes and fixed bath products, should never feel inconvenient or lacking. Your experience with the billing error and the delay in resolving the room service charge is regrettable, and I understand how frustrating it must have been, particularly after making payment at the door.Comments regarding the contrast between bar food and room service, as well as the robe quality and shampoo access, have been shared with our respective teams for review. These small but important touchpoints do matter, and your feedback is a valuable reminder of where consistency is needed.Appreciation goes to you for highlighting both the positives and the areas that need improvement. While the views and location left a strong impression, I do hope we’ll have the chance to welcome you back and provide a more seamless experience next time.Kind regards,Angela KwekExecutive Assistant to the General Manager
Guest（商务旅客） 2025-10-01
酒店位置没的説，步行歌剧院和海港大桥都非常近，顶层36楼的Cafe景观最到位，俯瞰整个悉尼海港美景。服务很好，中午12点多就给我办理入住了，房间也很大，景观开阔。
酒店回复：
Dear Guest,Thank you very much for your wonderful review. We are delighted that you enjoyed our prime location overlooking Sydney Opera House and Harbour Bridge, and that you were able to take in the breathtaking views from level 36. It is also lovely to know that our colleagues were able to arrange an early check-in and that you found your guest room spacious and comfortable.The team will be thrilled to read your review, and we are glad that you have found your Shangri-La here in Sydney.Kind regards,Rob WeedenArea General Manager Australia
Guest（家庭旅游） 2025-10-01
本来定的是83平方海湾景套房，但是当天太晚到，办理入住时竟然跟我説没有了。然後酒店帮我升级了一间超级大的套房，全屋360度窗口都可以看到悉尼歌剧院和海湾桥景观，包括房间里头也是，真是太好了吧，跟36楼的西餐厅是同款一模一样景观。香格里拉虽然建成年份都有点老了，但里头都很乾净，服务也很好。 36楼也是出名的景观餐厅。酒店去歌剧院或者海湾桥都算近，走路10分钟。挺好的，前三晚都住这酒店，空间很大真的很舒适，特别是对於我们这种有孩子的来説太合适了。真的给大大的好评?
酒店回复：
Dear Guest,Thank you for your very kind review and for choosing to stay with us. We are delighted that your family enjoyed the spacious suite with those incredible 360-degree harbour views of the Opera House and Harbour Bridge. It is wonderful that our colleagues were able to offer an upgrade and that you appreciated the comfort, cleanliness, and warm service throughout your stay. Our Altitude Restaurant on level 36 truly does share that same breathtaking panorama.The team will be thrilled to read your review, and we are glad that you have found your Shangri-La here in Sydney.Kind regards,Rob WeedenArea General Manager Australia
Guest（与好友旅游） 2025-10-01
很好的入住体验，一点过到，快速寄存了行李，説三点check in，我们两点半回来已经可以办理了，前台有中文服务，很细致，同时办理的时候另外一个看起来是manager的女士过来跟我们打招呼，还祝我们中秋节快乐，整个过程都能感受到热情。房型本来没抱太大希望，想説能看到歌剧院就行，但是没想到视角还不错，而且之前看评论説离旁边的楼很近，但其实也还好，旁边是四季酒店，没有离得很近那种。在房间里看了歌剧院的日出日落和夜景，已经满足了。而且房间空间也很大，加床也不会太拥挤，衞生间空间很舒服。注册了一个会员，送了一瓶香槟，本来就想尝一口，没想到居然是好喝的，不是那种很敷衍的酒的感觉。
酒店回复：
Dear Guest,非常感谢您抽空分享这段令人愉快的入住体验。得知您从抵达的那一刻起，就感受到了我们团队的热情与用心服务，我们感到非常欣慰。感谢您特别提到前台中文接待同事的细致服务以及中秋祝福。对我们来説，能在特别的节日为宾客营造温暖亲切的氛围，是香格里拉待客之道的一部分。很高兴您对房型和景观感到满意，能够在房间内欣赏到悉尼歌剧院的日出日落和夜景，是许多宾客念念不忘的体验，也非常感谢您对房间空间与舒适度的肯定。同时，欢迎您加入香格里拉会会员大家庭。再次感谢您的鼓励与认可，期待不久的将来再次欢迎您回到悉尼香格里拉大酒店，继续为您带来美好的回忆。Kind regards, Angela Kwek, Executive Assistant to the General Manager
Guest（与好友旅游） 2025-10-01
这家香格里拉绝对超预期，虽然外观能看出上了年纪但内饰保养的非常好。酒店服务维持了五星酒店一贯的高品质水准、宾至如归。位置很棒，下次可以考虑订更正对歌剧院的房间。旁边就是四季，对比一下价格就知道香格里拉更实惠，btw这一区几家酒店的住店客人都是不舍得拉窗帘的
酒店回复：
Dear Joyhuhu,感谢您抽出宝贵时间与我们分享此次入住体验。我们非常高兴得知此次在悉尼香格里拉的住宿超出了您的预期。虽然酒店外观略显年代感，但我们始终致力於对内部设施进行细致维护，确保为宾客营造舒适宜人的环境。感谢您对服务质量的认可，能够为您提供宾至如归的体验，是我们团队始终坚持的目标。感谢您对香格里拉的支持与信任。我们期待不久的将来再次欢迎您回到悉尼香格里拉大酒店，为您带来更为精彩的旅居体验。Kind regards,Angela Kwek, Executive Assistant to the General Manager
Guest（情侣） 2025-10-01
地理位置一般，离Circular Quay走路要十分钟，而且有上下坡路，带着行李不太方便，可以提前入住，景观非常好，这个房型可以看到海港大桥和悉尼歌剧院，也是本次澳洲旅游唯一有被套和附赠牙膏牙刷的酒店，但是只有顶喷还是不太习惯
酒店回复：
Dear Guest,感谢您详细分享此次入住体验。我们很高兴您满意房间的景观，能够同时欣赏到海港大桥与悉尼歌剧院的美景，确实是本酒店的一大亮点。同时，我们也理解从酒店上坡路段对出行的宾客可能造成不便。如您有需要，我们的团队可协助安排出租车服务，让您的出行更加轻松便捷。感谢您特别指出房间内未配备手持花洒的情况。我们已记录此建议，并将在未来设施更新计划中认真考虑，以进一步提升入住体验。感谢您的宝贵建议，也希望将来有机会再次欢迎您回到悉尼香格里拉大酒店，带来更贴心舒适的入住体验。Kind regards, Angela Kwek, Executive Assistant to the General Manager
Guest（与好友旅游） 2025-10-01
在岩石区的香格里拉给这次悉尼之行增色不少。?房间可以直接看到歌剧院。?顶层的酒吧夕阳太美了非常值得去。?房间很大很舒适，?之前还担心酒店比较久了，会不会设施陈旧，??结果担心是多余的，美式装修?很经典，床品也非常舒适。?楼下就是岩石区???，?这次去的晚了没有赶上市集，?晚饭之前的岩石区非常热闹，?可以找个酒吧先喝一杯感受下悉尼人下班後的惬意，?再去CBD附近吃晚饭，很方便
酒店回复：
Dear Guest,Thank you for your very gracious review and for choosing to stay with us. We are delighted that your Sydney trip was enhanced by our location in The Rocks, your spacious guest room with direct Opera House views, and the spectacular sunset experience at our rooftop Blu Bar on 36. It is lovely to know that you appreciated the comfort of your bedding and the timeless Australian style of our décor.The team will be thrilled to read your review, and we are glad that you have found your Shangri-La here in Sydney.Kind regards,Rob WeedenArea General Manager Australia
Guest（家庭旅游） 2025-09-01
走进房间歌剧院海港桥就在眼前，景色简直值回房价。虽然是10多年的酒店，但真的维护得很好，説实话一点儿不觉得很旧，被子床垫淋浴都很舒服，打扫也及时。在悉尼同价位里绝对性价比非常高，值得推荐
酒店回复：
Dear Guest,Thank you for choosing to stay with us and for your wonderful review. It is lovely to know you enjoyed your Executive Sydney Harbour Room with its breathtaking view of the Opera House and Harbour Bridge. We are so pleased you found the room comfortable and well maintained, and we truly appreciate your kind recommendation.Our hotel’s design reflects a classic Australian style with a refined palette that complements the beauty of Sydney Harbour, and it is wonderful to know this resonated with you.The team will be delighted to read your review, and we are glad that you have found your Shangri-La in Sydney.Kind regards,Rob WeedenArea General Manager Australia尊敬的贵宾，非常感谢您选择入住香格里拉悉尼酒店，并留下如此精彩的评价。得知您喜欢行政悉尼海港景观客房，能欣赏到歌剧院和海港大桥的壮丽景色，我们倍感高兴。很高兴您对客房的舒适度和维护质量感到满意，并感谢您热情的推荐。酒店的设计以经典澳大利亚风格为灵感，融合优雅的色调，与悉尼港的自然之美相得益彰。欣喜的是，您能感受到这份独特魅力。我们的团队一定会非常高兴看到您的留言，并由衷地感谢您在悉尼找到了属于您的香格里拉。此致敬意，罗伯·威登澳大利亚区域总经理

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2025-10-01

Guest（Solo traveler） 2025-10-01

Guest（Solo traveler） 2025-10-01

Guest（商务旅客） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（情侣） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（家庭旅游） 2025-09-01

客户评价由实住客人提供的真实点评