客户评价 由实住客人提供的真实点评

酒店回复：

Hello,Thank you so much for sharing such thoughtful feedback. We love hearing from guests who have experienced Casa Loma through every chapter, and it means a great deal to know the refreshed look earned two enthusiastic thumbs up. We are thrilled you enjoyed the redesigned room, the lobby, and spending time on the pool deck with food and drinks.It is wonderful to hear the turndown service, room refresh, and those evening cookies all stood out. Knowing the details felt well thought out is exactly what we hope for. We truly appreciate you staying with us through the renovation and beyond and look forward to welcoming you back again soon.Christopher WylieGeneral Manager

酒店回复：

Hello,Thank you so much for the kind words. We are thrilled to hear you enjoyed the beautiful location, thoughtful design, and the warmth of our team. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon.Christopher WylieGeneral Manager

酒店回复：

Hello,Thank you for taking the time to share your feedback. I am very sorry for the lack of communication regarding your early arrival and room readiness. You should have received that update, and I understand how disappointing that must have felt.I am also concerned to hear about the bent window screen and especially the protruding nail near the bathroom flooring. That is not acceptable, and guest safety is extremely important to us. I appreciate you bringing this to our attention so we can address it immediately.I am glad to hear the room was clean, the view was beautiful, and that you enjoyed our location. I also understand your frustration regarding the parking cost, and your feedback is noted as we continue to evaluate how we communicate and position these charges.Thank you again for your honest review. If you would like to discuss any of this further, please feel free to reach out directly.Christopher WylieGeneral Manager

酒店回复：

Hello,Thank you for the 8 out of 10 and for sharing your honest feedback. We understand how parking costs can feel frustrating and truly appreciate you calling that out. Your suggestion about the third floor balcony is a great one. It really is a beautiful vantage point and we love hearing ideas on how guests would like to enjoy that space even more.Thank you again for staying with us and for taking the time to share your thoughts. We hope to welcome you back and continue to improve the experience.Christopher WylieGeneral Manager

酒店回复：

Hello,This makes us smile. Thank you so much for the 10 out of 10 and for capturing the vibe so perfectly. That laid back SoCal 70’s feel paired with a genuinely friendly team is exactly what we hope every guest experiences. We are thrilled you felt it and cannot wait to welcome you back again soon.Christopher WylieGeneral Manager

酒店回复：

Hello,Thank you so much for sharing. We are thrilled to hear you enjoyed the peaceful and laid back vibe and found it to be a great place to stay with someone special. Creating a relaxed, romantic atmosphere is exactly what we aim for.We truly appreciate you staying with us and hope to welcome you back again soon.Christopher WylieGeneral Manager

酒店回复：

Hello,Thank you so much for the 10 out of 10. We are thrilled to hear you enjoyed the serene decor and felt warmly welcomed by our team. It is great to know their local food recommendations added to your experience. The terrace views truly are stunning and we are so glad you were able to take them in. We look forward to welcoming you back again soon.Christopher WylieGeneral Manager

酒店回复：

Hello,Thank you for taking the time to share your feedback. We are glad to hear you enjoyed the hotel overall, though I am sorry to learn about the frustration with the parking cost and the issue with the toilet not flushing properly. That is certainly not the experience we want for our guests and I appreciate you bringing it to our attention.Your comments are helpful as we continue to improve both communication and maintenance. We hope to have the opportunity to welcome you back and provide a smoother, more comfortable stay next time.Christopher WylieGeneral Manager