卡萨洛玛海滩酒店-住客评论

Guest（Other） 2025-10-01
This little gem had everything I could have hoped for. From the moment I entered the lobby, I felt transported to the tranquility I so needed. The beach, the room, the staff, and the other guests did not disappoint. Congratulations on an exquisite remodel. 5 stars all the way!
酒店回复：
Thank you so much for your wonderful review. It’s a joy to know that your experience was everything you hoped for and that the refreshed design, setting, and team all made such a great impression. We’re thrilled you felt the sense of calm and escape we strive to create for every guest.Christopher WylieGeneral Manager
Guest（其他） 2025-09-01
Good location, but that's about it. Good location, but that's about it. The walls were so thin that we could hear someone coughing and talking all night in the room next door. The air conditioner sounded like a jet engine when it came on so it frequently woke us up. The shower door seal was broken so got water all over the floor whenever you used it. Also charged a $40 amenity fee, for what? Having a pool? And $70 for self parking. The alternative they give you is go find a metered spot on the street. Not ideal. I paid less than that the previous night for valet parking at a 4-star resort nearby.
酒店回复：
Hello,Thank you for sharing your honest feedback. I’m very sorry to hear that your stay did not meet expectations. The noise issues, maintenance concerns, and frustration with additional fees are certainly not the experience we want for our guests. We’ll be reviewing each of these points with our team to address them immediately and ensure better communication and comfort moving forward. I truly appreciate you taking the time to share this, and I hope we have the opportunity to provide a much-improved experience in the future.Christopher WylieGeneral Manager
Guest（情侣） 2025-08-01
The best part of this hotel is the location. It is just a stairway level away from Laguna Beach. The worst part is the incredibly loud AC unit. When it’s off the room gets too hot. When it is on, it sounds like a train passing through town, which made it hard to sleep at night.
酒店回复：
Thank you for taking the time to share your feedback. We’re glad you enjoyed our location just steps from the beach but are sorry to hear about the noise from the AC unit. We appreciate you bringing this to our attention and will review it with our team to ensure a more comfortable experience moving forward.Christopher WylieGeneral Manager
Guest（其他） 2025-07-01
Good location, great staff, close to great restaurants, unobstructed view of the ocean, and a few stairs to the sand.
酒店回复：
Hello,Thank you for your perfect score! We’re so happy you enjoyed your stay and truly appreciate you choosing Casa Loma. We look forward to welcoming you back for another relaxing visit by the ocean.Christopher WylieGeneral Manager
Guest（家庭旅游） 2025-07-01
Casa Loma was a beautiful stay! The staff was friendly and very helpful. Shout out to Ren and Dennis for going above and beyond to enhance our stay! Prime location in Laguna Beach. We can’t wait to be back!
酒店回复：
Dear Shelbi,Thank you for the wonderful review! We're so glad you had a beautiful stay and that Ren and Dennis helped make your visit extra special—we’ll be sure to pass along your kind words to both of them.It’s great to hear you enjoyed our prime location in Laguna Beach, and we can’t wait to welcome you back for another memorable getaway!Christopher WylieGeneral Manager
Guest（情侣） 2025-07-01
Amazing stay at Laguna Beach. Hotel is quaint and has all the modern amenities needed. Location is central and walkable to everything. Loved waking up to the sound of the ocean. Rooms very comfortable. I am picky about beds and the bed was great! Slept very well. Highly recommend.
酒店回复：
Hello,Thank you for your perfect score! We’re so happy you enjoyed your stay and truly appreciate you choosing Casa Loma. We look forward to welcoming you back for another relaxing visit by the ocean.Christopher WylieGeneral Manager
Guest（家庭旅游） 2025-07-01
可以去玩玩，还可以
Guest（家庭旅游） 2025-06-01
Not the best experience here at Casa Loma. The staff was not very attentive and as a result service was lacking. No towels, no water and the security isn't great as there were non visitors using the facilities and being kicked out only after being reported. Charged amenity fees even though the amenities were lacking during our stay, as we never received any of the nightly milk and cookies. On top of the amenities, they want to charge you $60 a night to park even though the daily lots in area only charge $20. Rooms are way overpriced for the service and kind of rooms being provided. Best part of the hotel is the location but there are hotels across the street that are cheaper and just as convenient.
酒店回复：
Thank you for taking the time to share your experience. I’m very sorry to hear we fell short of expectations during your stay. The service concerns you mentioned are not reflective of the level of hospitality we aim to deliver, and I truly appreciate you bringing them to my attention. We’ll be reviewing your feedback closely with our team to ensure these issues are addressed. I hope we’ll have the opportunity to restore your confidence in a future visit.Christopher WylieGeneral Manager
Guest（其他） 2025-04-01
We had restful quality time Staff very responsive to any need. Snack we had was delicious ( smoked salmon on sour dough bread) Room immaculate, quiet. The pacific coastal walkway adjacent to property was Breathtaking, and the beach was clean and beautiful! Would go back in a minute!!
酒店回复：
Thank you for your wonderful review. We’re thrilled you enjoyed such a relaxing stay and that our team helped make your visit memorable. It’s great to know you loved the food, the coastal walkway, and the beauty of the beach. We look forward to welcoming you back soon.Christopher WylieGeneral Manager

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-10-01

Guest（其他） 2025-09-01

Guest（情侣） 2025-08-01

Guest（其他） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（情侣） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（家庭旅游） 2025-06-01

Guest（其他） 2025-04-01

客户评价由实住客人提供的真实点评